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Fairfield Inn & Suites Muskegon Norton Shores

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Fairfield Inn & Suites Muskegon Norton Shores
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161 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Muskegon Norton Shores
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Showing 160: English reviews
Reviewed 27 July 2016 via mobile

Our family was on a long road trip. Called 8 hrs ahead and reserved a room with Shelby for the night. We ended up getting to the hotel at 11pm with 2 tired kids in the car, just to be told that they were completely booked and the reservation was for the next day !!??? When talking to Shelby we...

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Helpful?
Thank Madalina P
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I want to apologize that you did not have a room when you arrived at the hotel. I can imagine that was very frustrating after a long drive with 2 tired kids. For that I am truly sorry. As previously stated over the phone there was an error and miscommunication as to what day you planned to arrive at the...

Reviewed 25 July 2016

Stayed at this hotel with my daughter for one night last weekend before we started the Michigander bike tour. Nice and clean, professional service. Good value. Front desk was helpful but not thorough - I asked for location of nearest pharmacy. They suggested a no-name pharmacy that was already closed. Didn't suggest the Target store a mere 5 minutes away...

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Helpful?
Thank MOL L
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Beavercreek, Ohio
Reviewed 6 June 2016

Our room was fine, though a little small & I found it off that the accordion closet opened up into the bed. I had to keep it shut at all times as there was literally no option to keep it opened, even slightly. It seemed the room could have been arranged better to avoid that. The pool and hot tub...

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Helpful?
Thank BrittonG
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I want to sincerely apologize that your stay did not meet the standards to which Marriott is known for worldwide. I have addressed the cleanliness issues with the staff to ensure this is not a problem moving forward. I am sorry that you were not given adequate things to do while in Muskegon. If you find yourself within the area...

Reviewed 1 June 2016

Cant go wrong if you chose to stay at this hotel. Everything from the staff to the clean rooms and breakfast were remarkable. Loved our time at this hotel. Will definitely stay in the future when back in town visiting family.

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Helpful?
Thank NCade
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Reviewed 26 May 2016

The stay was very relaxing. We enjoyed all the nearby restaurants and central location to main highways. The rooms were exceptionally clean and the hot breakfast was delicious. All the staff we encountered were great and truly make you feel at home.

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Helpful?
1Thank Tina F
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Ms. Tina, Thank you for taking the time to give us your feedback about your recent stay. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we would be more then happy to share with you-the must visit attractions as well as some hidden treasures in...

Paradise, Michigan
Reviewed 26 April 2016

Stayed here for 3 nights to attend a wedding. The color scheme of the rooms is a little funky (lime green), but it was clean and comfortable. The refrigerator had a 'quick cool' button, which was nice for when we first arrived. The thermostat was easy to adjust, and the room stayed at the temp we set. The bed was...

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Helpful?
Thank YooperSpartan
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success! We appreciate the great comment about the quality and services we were able to provide you! We hope you chose us for you next stay in Muskegon.

Sarasota, Florida
Reviewed 20 April 2016

The front desk agent Keith was exceptionally friendly, he went out of his way to make sure my needs were fulfilled! He is a GREAT asset to your property! The breakfast is tremendous and the rooms are squeaky clean! Keep up the great work!

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Helpful?
Thank causleytony
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave such a excellent review! This will give all guests a great snapshot of our hotel and superior services. We are thrilled to hear how happy you were with the breakfast and our guest rooms! Please come back and visit soon!

Reviewed 17 April 2016 via mobile

My family and I stayed for two nights over the weekend while visiting relatives. Everyone who worked at the hotel was extremely friendly and accommodating. Rachel, the evening front desk host, was especially friendly. She went out of her way for our three kids, she even offered to get them milk for the complimentary cookies they put out in the...

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Helpful?
Thank Anewtoncvt
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so much for the great review! The staff here at the Muskegon Fairfield Inn & Suites are dedicated to serving such amazing guests, such as yourself! I appreciate you taking your time to commend our staff service. I will be sure to pass along the praise. We look forward to hosting you again in the future!

Perrysburg, Ohio
Reviewed 1 April 2016

Despite torrential rains the night we stayed, the warmth of the on-site staff made the stay a good one. The included breakfast is also a highlight, with fresh eggs, sausage and other goodies. The breakfast area is staffed by a lively, helpful person, and a walk through by the manager when we were eating perked everyone up. (She is high...

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Helpful?
Thank William D
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

We are glad you made it safely to the hotel despite the storm. I am glad you were welcomed by friendly staff and that you enjoyed the complimentary breakfast. We hope we will have the opportunity to host you again in the future.

Lake Orion, Michigan
Reviewed 13 March 2016 via mobile

We stayed at this hotel for the weekend due to high school state meet. Only there two nights, but I loved this hotel. Staff was very accommodating and helpful. Breakfast was good. Rooms were clean, and beds were comfortable. I usually base the hotel on how clean the bathroom is. I found the bathroom to be clean and the floor...

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Helpful?
1Thank MinniePowell
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for choosing our hotel while attending the state meet. We loved having all of the power lifters here that weekend. I am so happy you enjoyed your stay and found our rooms to have the highest quality and cleanliness standards. We also appreciate your time in sharing your feedback. We look forward to welcoming you back soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 E Mount Garfield Rd, Muskegon, MI 49444-7728
Region: United States > Michigan > Muskegon County > Muskegon
Price Range: $127 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Muskegon Norton Shores staff and other travellers.
1 question
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Strathroy, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Muskegon Norton Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool on first floor near door and that door slams closed in morning work hours..”
 of 5 bubbles mooseheads426, 26 Nov 2016 | Read review
“We were right by the elevator, and noticed no noise. Very convenient to everything.”
 of 5 bubbles MJTraveler2014, 17 Oct 2016 | Read review
“Stay away from the pool area on the 1st floor as the floor around could be wet & loud!”
 of 5 bubbles BrittonG, 6 Jun 2016 | Read review
“The double was roomy and comfortable.”
 of 5 bubbles 614stephanieg, 25 Aug 2015 | Read review
“I always like the top floor, and away from elevator.”
 of 5 bubbles 605magsb, 14 Jun 2015 | Read review
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