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Quality Inn & Suites

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Traveller (30)
Room & Suite (25)
Pool & Beach (7)
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Overview
  • Excellent27%
  • Very good25%
  • Average19%
  • Poor12%
  • Terrible17%
Travellers talk about
“waffles”(12 reviews)
“stay there again”(12 reviews)
“late check”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (224)
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223 results
Traveller rating
56
55
43
29
40
Traveller type
Time of year
LanguageEnglish
56
55
43
29
40
Show reviews that mention
All reviewswafflesstay there againlate checkmercy hospitalstaying at this hotelnice breakfastfamily vacationthe staff was friendly and helpfulcomfortable bedsbreakfast barmichigan adventuresamusement parksaunabowling
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1 - 5 of 223 reviews
Reviewed 1 week ago

We unknowingly booked the last day of spring break, The night was chaotic and did not go well. With that said, the manager, Rudy, did all he could to ensure we were compensated and taken care of. He was kind and courteous and the chaos...More

Thank KelleyValrico
Response from Rudy R, Manager at Quality Inn & SuitesResponded 1 week ago

Thank you for taking the time to leave a review of you stay with us at the Quality Inn & Suites of Muskegon. We take all comments very seriously, and will use yours to improve our service and accommodations. We sincerely hope to see you...More

Reviewed 2 March 2018 via mobile

We stayed 3/1/18 for one night. Upon arrival our room was ready and luckly we were pool side. The room was clean, beds comfortable, staff friendly. Pool area was clean and stocked with towels. The breakfast was ok, unfortunately staff were not prompt with keeping...More

Thank nolimitsdj
Reviewed 31 January 2018

We came to Muskegon for a training. When we checked in Rudy was working the front desk. He was very pleasant and helped right away. After we got settled we had questions about our training room, Rudy was right there to answer our questions and...More

Thank michelle k
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 9 February 2018

Dear michelle k, Thank you for taking the time to share your feedback. Please know that it was our pleasure to welcome your group back and host your training session. We appreciate the shout out to Rudy and could be happier to see that you...More

Reviewed 9 November 2017

I originally wrote a review of this place back in July. There were events that occurred after it was published, so I had to old one removed and am writing this new one with the additional information at the end. Here's the original review: I've...More

2  Thank travelbobKalamazoo
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 13 November 2017

Dear travelbobKalamazoo, Thank you once again for sharing your feedback. As my intent was genuine I sincerely regret that you and I had not had the opportunity to discuss your experiences in greater detail as my call back attempts had been unsuccessful. Please know that...More

Reviewed 24 October 2017

My wife and I stayed just one night. At checkin the staff were grumpy and unwelcoming. The room was good, and the bed comfortable. Breakfast was good, and we were shown how to use the waffle makers by helpful staff the following morning. Walmart is...More

1  Thank John T
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 13 November 2017

Dear John T, Thank you for taking the time to share your recent feedback. We regret to see that your arrival experience had not been up to our standards and certainly not your own. Know that we appreciate your thoughts as our guests' feedback is...More

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$83 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Details
Price range
US$83 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Add Photo Photos
Traveller (30)
Room & Suite (25)
Pool & Beach (7)
Dining (1)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
15 July 2017|
AnswerShow all 3 answers
Response from Dana W | Property representative |
My apologies if you feel you had been treated rudely. Service is our number one priority and we aim to treat each guest courteously with the respect that they deserve. I apologize if your experience was anything less than... More
0
Votes
felix_45865
27 July 2014|
AnswerShow all 3 answers
Response from Dana W | Property representative |
Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
0
Votes
Room Tips
"Try to get pool view and room at end of hall by pool. More convenient. Hotel has no center stairwells..."
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"Go to another hotel!"
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"Avoid room 104 until they get mildew mold smell addressed"
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"Choose some where else.."
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