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Quality Inn & Suites

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Traveller (30)
Room & Suite (25)
Pool & Beach (6)
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Overview
  • Excellent28%
  • Very good24%
  • Average19%
  • Poor12%
  • Terrible17%
Travellers talk about
“waffles”(12 reviews)
“stay there again”(12 reviews)
“late check”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
Jun. 10Jun. 11
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1 room, 2 adults, 0 children
Standard Room
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Reviews (227)
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56
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40
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58
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43
29
40
Show reviews that mention
All reviewswafflesstay there againlate checkmercy hospitaltulip festivalstaying at this hotelnice breakfastfamily vacationthe staff was friendly and helpfulbiscuits and gravycomfortable bedsbreakfast barmichigan adventuresamusement parkrudysaunabowling
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11 - 15 of 226 reviews
Reviewed August 30, 2017 via mobile

I've stayed here several times recently. All the rooms are redone nicely, beds comfortable and surprisingly quiet seeing all the children. I was on business, but they have an indoor and outdoor pool game room in pool area. Lots of family stuff. Housekeeping is good,...More

Thank mike l
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded September 21, 2017

Dear mike l, Thank you for taking the time to share your experiences with the TripAdivsor Community. We are thrilled to see that you had found your accommodations quite and comfortable. You know you will always have a home away from home when being our...More

Reviewed August 17, 2017

Pro's- the staff were absolutely polite and helpful. Check in staff should be given a huge raise for the long hours and double shifts they are pulling. Long wait during check in process. Nice swimming areas Cons- room 104 smells like a mold culture lab....More

Thank Alex S
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded August 23, 2017

Dear Alex S, Thank you for taking the time to share your candid feedback of your recent visit. Certainly it would appear that we may have dropped the ball but trust that we take your feedback to heart and will use it to improve our...More

Reviewed August 11, 2017

We had planned this getaway before our grandson went back to school. Hotel was situated close to our planned tours, restaurants, etc. It needs updated so badly. Carpets dirty, and stained, and as you come in to the hotel the entrance is so dusty. Pictures...More

Thank sharonsR3309TP
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded August 12, 2017

Dear sharonsR3309TP, Thank you for your time by reviewing your recent family getaway. While we are very appreciative of the kudos toward our friendly staff we are regretful to see that you had not been fully satisfied with our facilities. Trust that we value your...More

Reviewed August 7, 2017

Pro: Great location Con: If they give you room 131, ask to move. It's right on the end and people coming in late, or leaving early, in addition to staff stepping out for a break- the door bangs shut, loudly. Pro: They have a decent...More

Thank Kathie_65
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded August 12, 2017

Dear Kathie_65, Thank you for taking the time to share your experiences with the TripAdivsor community. We appreciate your candid and thorough feedback so that we may spread the TLC around to ensure the best quality experience for our future guests. Once again, thank you...More

Reviewed August 7, 2017

Booking the room itself was a nightmare, on hold for several minutes. Booked as a part of a room block reserved for a wedding, when we got to the hotel they were overbooked by 5 ROOMS!!!! The person working at the time was no help...More

Thank kathryna726
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded August 12, 2017

Dear kathryna726, Please allow me to express my sincerest apologies for the troubles you had during your visit. Should you have time I would greatly like to speak with you in more detail regarding your experiences. Please feel free, at your convenience, to contact me...More

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$96 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Details
Price range
US$96 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Add Photo Photos
Traveller (30)
Room & Suite (25)
Pool & Beach (6)
Dining (1)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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July 15, 2017|
AnswerShow all 3 answers
Response from Dana W | Property representative |
My apologies if you feel you had been treated rudely. Service is our number one priority and we aim to treat each guest courteously with the respect that they deserve. I apologize if your experience was anything less than... More
0
Votes
felix_45865
July 27, 2014|
AnswerShow all 3 answers
Response from Dana W | Property representative |
Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
0
Votes
Room Tips
"Try to get pool view and room at end of hall by pool. More convenient. Hotel has no center stairwells..."
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"Go to another hotel!"
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"Avoid room 104 until they get mildew mold smell addressed"
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"Choose some where else.."
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