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Holiday Inn Express Hotel & Suites Detroit-Novi

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#8 of 16 Hotels in Novi
Certificate of Excellence
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Holiday Inn Express Hotel & Suites Detroit-Novi
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111 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Detroit-Novi
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Showing 107: English reviews
United States
Reviewed 5 August 2016

Stated room #314, room with absolutely no view (facing front building signage facade). May need a few updates as compared to other IHG properties. For example, ironing board was broke and the TVs were analog (not HD) and on the smallish size. Internet tested at 36Mb which was awesome but, unstable so I get getting kicked off. Nice to have...

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Helpful?
Thank Steven T
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for taking the time to give us such detailed feedback. Our guests are the only ones who can honestly assess our needs and the room for improvement. You touched on multiple areas, some of which are on the radar for upgrades with some remodeling that is on the agenda. Thank you for noticing the little extras that are...

Saint Louis, Missouri
Reviewed 25 July 2016

Yes, I have stayed at Holiday Inn Express in other locations, however, the moment I stayed the first day and night and after an attempt to travel away from Novi, MI that following morning made me go back to the same hotel and they even double their attention and courtesy. Clean, very reasonable price, great staff, nice rooms and so,...

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Helpful?
Thank ViaCestari
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are so glad to hear you have found out why we are "Great Hotels Guests Love' and are making HIE your hotel of choice!! It is nice to know that your experience was so good that you had to try it twice and came back to stay with us for additional days. We look forward to being of service...

Reviewed 17 July 2016

I stayed at this property for three nights on a business trip to Farmington Hills. I found the accommodations very nice and private, the service was excellent, and the staff was very friendly. This was a great place!

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Helpful?
Thank Pete A
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We strive to be a "Great Hotel Guests Love" and your review lets us know exactly how we are doing that for you. Thank you for the 4 Star Review! Our guests deserve and can expect top quality service in our facility and by our staff. We uphold these things with regularly scheduled training. We look forward to being of...

Ghent, Belgium
Reviewed 25 June 2016

OK, this is a Holiday Inn express, so one knows what to expect. When it is necessary (or convenient) to stay in places like this, I am always surprised by the way costs are saved. Clearly this is in the construction. I heard several of the residents in neighbouring rooms walking about, talking and running water. The street noise was...

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Helpful?
Thank J0han1969
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear J0han1969, Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you found our staff friendly and welcoming. On the other hand, we are sorry for the noise issues you have encountered during your stay with us. Your review is vital for improving the service and quality we offer to...

Iowa
Reviewed 25 May 2016

The staff was friendly, pool room very warm, room was nice. There was one spot on the wall that was disgusting where someone had been gross, housings over site since the rest seemed very clean. The bed and pillows were heavenly, I could have slept several more hours. My husband loved the shower, great water pressure and I did at...

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Helpful?
Thank vacaRus
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We appreciate you taking the time to write your review and send it in to Trip Advisor. Your feedback is crucial to our staff's evaluating their performance of service and quality of our facility. Only our guests can be the judge of those things and we noticed that the majority of the areas we check were rated well. Thank you...

Reviewed 23 May 2016 via mobile

I have stayed here twice now on business. They rooms are clean and quiet. The pool is smaller than it looks on line, but very nice. I haven't used it, but looks inviting. I did use the fitness room. The equipment could use some updating. One treadmill didn't work, and the elliptical didn't work very well. Breakfast is good and...

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Helpful?
Thank Ronda O
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your Trip Advisor review. We value the feedback you have given us. It is guests like you that allow us to know if we are meeting our goal of being a "Great Hotel Guests Love." Our staff works hard to provide the quality service you deserve. We have regularly scheduled meetings and training to ensure that happens....

Hammond, Indiana
Reviewed 23 May 2016

This is an excellently maintained hotel with an engaging, responsive front desk and kitchen staff and excellent amenities. Room was spacious, with well appointed furnishings and lovely decor. Superb selection of TV channels and a Fitness Center that had key workout equipment unmatched by many hotels I've stayed in. Location was perfect for me since it was near the expressway...

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Helpful?
Thank crpeek
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for taking the time to place a review with Trip Advisor. You touched on so many pieces of the puzzle that make us a "Great Hotel Guests Love." Our staff is dedicated to offering only the best customer service possible. We have regularly scheduled staff meetings and training opportunities. We value your suggestions and will have discussions about...

Keller, United States
Reviewed 20 May 2016

Though I used corporate plan while I was there for business, price was bit pricey comparing the service I received. Room was spacious and clean. Bathroom was OK. My room was on a first floor facing 12 Mile Road across the parking lot so it was noisy even at middle of the night and curtain was paper thin so I...

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Helpful?
Thank Hajime Y
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We appreciate you taking the time to send in a review. All feedback is necessary if we are to maintain our standard of being a "Great Hotel Guests Love." It appears there were some issues that kept you from having the optimum experience. We hear what you're saying and want to address them. For future reference, there are additional black...

Chicago
Reviewed 29 April 2016

The front desk staff was always friendly and smiling. The room and bathroom was clean and comfortable. I got to use the pool, while small, it was wan't cold and still fun and clean. I liked the breakfast, the pancake maker is magical- just push a button and in a minute a pancake! No messy batter to accidentally spill all...

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Helpful?
Thank prettyslr
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are so glad you will be back to see us again! We can tell from your review that you enjoyed your stay and found multiple reasons to come back. Our Asian breakfast items usually are a big hit. We look forward to being of service to you again!!

Lakeville, Pennsylvania
Reviewed 17 April 2016 via mobile

Rooms are good. Very clean and up to date. Pleasantly surprised. Service was good. Food was below average and not a great choice selection. Location is good but on a one way road so be prepared for u turns. Close to amenities. Would stay here again.

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Thank camelsolutions

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 W 12 Mile Rd, Novi, MI 48377-3605
Region: United States > Michigan > Novi
Price Range: $122 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Novi
Hotel Style:
#6 Family Hotel in Novi
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Detroit-Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King suite was small with no divider from bed area.”
 of 5 bubbles Sherri7013, 22 Nov 2016 | Read review
“Do not stay in Room #314 if you want the best view from your window”
 of 5 bubbles 375stevent, 5 Aug 2016 | Read review
“not applicable”
 of 5 bubbles ViaCestari, 25 Jul 2016 | Read review
“The second floor towards the east end was very good.”
 of 5 bubbles 287petea, 17 Jul 2016 | Read review
“Ask front desk to find a room away from 12 Mile Road”
 of 5 bubbles 880hajimey, 20 May 2016 | Read review
5 of 5
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