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Extended Stay America - Detroit - Novi - Orchard Hill Place

Hotels.comUS$90*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Detroit - Novi - Orchard Hill Place
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58 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Novi - Orchard Hill Place
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Showing 56: English reviews
Chicago, United States
Reviewed 19 March 2015 via mobile

A group of us stayed at this hotel for business meetings and this was a terrible decision. I experienced many problems from the start. My key was not working after checking in and of course, it was snowing so I had to go back outside and get that resolved. I then got in my room. My alarm clock was not...

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Helpful?
1Thank Rodolfo J
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for your recent review of your stay. I am sorry to hear about the maintenance issues you experienced. As this hotel’s manager, I can assure you that I have taken action with our maintenance staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you would like to discuss...

Rockford, Michigan
Reviewed 18 February 2015

Simple studio room with kitchen, living room area and large bathroom. Fairly clean and quiet and in a good location near the highway and restaurants. Free continental breakfast and internet. If you want no frills and a good value, you can find it here.

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Helpful?
Thank Rick W
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that your found our accomidations clean and comfortable. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Holt, Michigan
Reviewed 17 August 2014

We ended up at this hotel unexpectedly and we were hesitant as we'd had not so spectacular Extended Stay experiences in the past. We couldn't have been more wrong. This Extended Stay was clean, the desk was helpful, the lobby was neatly kept and the room was perfect. The halls were a little warm, but the room was cool. I...

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Helpful?
Thank Janie S
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. We are pleased to read that we were able to provide you with a clean and comfortable stay. I am also pleased that you received good service from our front desk staff. Thank you again for your review. We look forward to seeing you in the future,...

Orlando, Florida
Reviewed 19 July 2014

We decided to stay at this hotel for one night since it was close to where we needed to be the next morning. First time staying at this chain and didn't know what to expect. We paid $104 for the night and received a bed that wasn't even changed! We found white dog hair in one of the beds! The...

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Helpful?
Thank TheKemimich .
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is unacceptable, and we sincerely apologize for your experience. We are working with our housekeeping staff to ensure all aspects of our rooms are cleaned properly. We continually work to improve our hotel, so we really appreciate you providing us with your feedback....

Reviewed 23 June 2014

Great location and the room was nice and big. Very quite respectful tenants as well. They could use some new fresh towels and perhaps some new carpeting. I expect these issues from this hotel chain though since they do provide housing for long periods of time. But this particular extended stay is the best in the Detroit area by far!

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Helpful?
Thank Jesse S
The Villages, Florida, United States
Reviewed 19 June 2014

We loved the location and it's our second year to stay over 2 weeks. Bed was comfortable. Needs cleaning - windows, walls, carpet, dishes and sinks need a thorough cleaning. Last year they changed the bed and cleaned the room twice a week, this year only once a week. You can get clean towels at any time. Some front desk...

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Helpful?
Thank Judy C
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Judy - I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the room needed more thorough cleaning. As this hotel’s manager, I can assure you that I have taken action to ensure your experience is not repeated. Still, it's great to hear that you were pleased with our...

Grand Rapids, Michigan, United States
Reviewed 19 May 2014

I booked this room on a name your own price site as a express deal. It was a value at $35 per night. Granted for that price you can't expect much but this hotel should not be offered as a hotel. This is an extended stay. We were coming back from a concert in Detroit and we needed two beds....

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Helpful?
1Thank JGH509
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of customer service during your stay. I will meet with the staff to review our guest protocol to ensure your experience is not repeated. If you would like to provide any additional comments, please do not hesitate to contact me directly at,...

South Carolina
Reviewed 13 April 2014

After visiting 3 other extended stays in the area, I was afraid that I was going to have to find another plan for my upcoming 6 week stay for medical treatment. But as soon as I walked into this location, I knew it was muuuuch better than the others. Chris, working the front desk, helped me view a couple of...

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Helpful?
1Thank kycasc
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our overall accommodations and friendly staff, especially Chris. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future!

STALEY,NC
Reviewed 30 December 2013

I arrived very early the week before Christmas, about 11am, I had liquid gifts that would freeze in the vehicle (it was 17 degrees), host allowed us to get into our room early so we could dump the gifts off. I was pleasantly surprised since this was a priceline pic surprise and my hubby stayed in one in NC Raleigh...

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Helpful?
Thank LOVESJESUS
Novi, Michigan
Reviewed 8 November 2013

I posted a review after my stay at Orchard Hill Place but apparently the manager there has enough pull because they wouldn't print it. This was the worst place I've ever stayed. The stove and oven were FILTHY... like out of the dumpster filthy! The bathroom was a wreck, the shower rod hanging my a hope and a prayer. This...

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Helpful?
4Thank james p

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Detroit - Novi - Orchard Hill Place

Address: 39640 Orchard Hill Pl, Novi, MI 48375-5331 (Formerly Extended Stay Deluxe - Detroit - Novi)
Region: United States > Michigan > Novi
Price Range: $119 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Novi - Orchard Hill Place 2.5*
Number of rooms: 86
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Detroit - Novi - Orchard Hill Place staff and other travellers.
3 questions
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1 month ago
Madison, Wisconsin
over a year ago

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Questions? Get answers from Extended Stay America - Detroit - Novi - Orchard Hill Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner room is fabulous, we were given a top floor corner, it was so quiet!”
  • Excuse the bag, the room was lovely!!
chicklittle68, 30 Nov 2016 | Read review
“you can watch your car in the front parking lot from room 324”
  • A real oven AND a microwave oven
flintjarvis, 7 Feb 2016 | Read review
“Try and get a room at the back!”
grootbliksem, 14 Dec 2015 | Read review
“Try for a room at the end of a wing, near a door for less traffic.”
713lmd, 1 Sep 2015 | Read review
“Corner rooms are the best.”
albrendas, 26 May 2015 | Read review
5 of 5
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US$90* /night
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Prices are for 1 room, 2 adults
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