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Crowne Plaza Hotel Detroit-Novi

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#11 of 15 Hotels in Novi
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Crowne Plaza Hotel Detroit-Novi
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231 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Bloomington, Illinois
Reviewed 23 October 2016 via mobile

Stayed there for a weekend while in town for a hockey tournament. We were required to stay there because the tournament we played in got a kick back for every room booked. The staff was rude. The place was filthy and outdated. They were remodeling the third floor so there were piles of construction materials everywhere. Not to mention the...

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Helpful?
Thank Hawkswincupx3
Eliza R, Front Office Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Hawkswincupx3, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the construction materials and staff that did not make your stay enjoyable. Our housekeeping department always takes pride in making sure our facility is spotless just as our front desk takes pride in making sure we deliver the BEST customer service and...

DeWitt, Michigan
Reviewed 11 October 2016 via mobile

The room was clean and the bed was comfortable. For a one night stay it wasn't too bad. They were remodeling the third floor but it wasn't dusty or loud. The price was ok. It is a great location and if you know the area accessible from the front or back. Curb appeal is low so don't be fooled.

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Helpful?
Thank LISA C
HotelStaff0, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear LISA C, Thank you so much for taking the time to review your recent stay at the Crowne Plaza Detroit-Novi Hotel. I am pleased to hear that you enjoyed your stay. We are in fact under renovation as you noted, and look forward to unveiling some new rooms here very soon for our guests to stay in. The exterior...

Reviewed 1 October 2016 via mobile

The bed was comfortable and the room clean. But, there was a mold odor in the entryway to my room. The hotel staff was nice and helpful. Unfortunately, the rest of the hotel is clearly dated and is in need of a remodel.

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Helpful?
Thank Mark T
IHGService, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Mark T, Thank you for staying with us on your recent business trip. Your comments about the comfortable beds, room cleanliness, and staff service are much appreciated. I do apologize if your stay was not 100% satisfactory because of the cleanliness of the hallway. I will certainly pass on your comments to our housekeeping team to ensure that this...

Macomb, Michigan
Reviewed 24 September 2016

Located in a secluded spot of an extremely busy establishment, the Crowne Plaza is actually a nice hotel.As an IHG member, it is my hope to temporarily reside in spots that can add a sense of comfort. The staff, in particular Ms. Isha, went above and beyond to ensure that my stay was worth it. Thank you Isha and to...

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Helpful?
Thank deboeforever
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Deboeforever, Thank you for sharing your experience on your recent visit. I'm glad you found our staff to be great! We strive to provide exceptional service for our guests. We look forward to your visit in the near future.

Stuttgart, Germany
Reviewed 8 September 2016 via mobile

The hotel is typical American style. Unfortunately, the building and the rooms are quite old and renovation work is currently being done on the third floor. A good sign and hopefully the other floors will get renovation, too, soon.

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Helpful?
Thank transconti
IHGService, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear transconti, Thank you for taking the time to convey your comments regarding your recent experience with us and we appreciate you choosing to stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Please accept my apologies for the challenges you have experienced with...

South Deerfield, Massachusetts
Reviewed 26 August 2016

The hotel room was not very clean. The armchair was either leather, or faux-leather, and my arms stuck to it when I would sit in it. Yuck. The hotel Jacuzzi and indoor pool both appeared to have a thin film of *something* on it. I obviously didn't go in. The heat/AC in our room was not working properly. It stayed...

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Helpful?
Thank jonazenhebert
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Jonazenhebert, Thank you for sharing your experience on your recent visit. I'm very sorry about the inconveniences you encountered while staying with us. Please feel free to contact me at the hotel. I hope to hear back soon. Thank you

Windsor, Canada
Reviewed 24 July 2016

This hotel was probably very nice in its day but it is in need of serious updates. The room decor was fine but the paint is chipping off outside walls and hallways are pretty rundown. We had a room overlooking the outside pool which was very nice. It is a pretty courtyard. If you like clean and modern with bright...

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Helpful?
Thank lovesvacationingx5
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Lovesvacationingx5, Thank you for sharing your experience on your recent visit. I'm sorry that we were unable to meet you expectations. I hope you will consider giving us another chance in the future. Thank you again.

Chicago, Illinois, USA
Reviewed 21 July 2016

I have stayed at this property before- sometimes good, sometimes awful for approximately 15 years The property has changed chain affiliation a few times The last few years the property has been enjoyable to stay at. Currently the hotel is under renovation and is changing names again. Considering the construction it is still an positive experience to stay here. I...

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Helpful?
Thank Bruce3134
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Bruce3134, Thank you for sharing your experience on your recent visit with us. I'm glad that in the mist of our construction you still had an overall good stay with us. We look forward to your return visit in the future.

Farmington Hills, Michigan
Reviewed 11 July 2016

Tammy at the front desk did a fantastic job of resolving a the room issues I experienced! She did a great job at taking care of me and making things great! She went out of her way to ensure I was satisfied and happy with the resolution. Her customer service will keep me coming back to this hotel.

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Thank likeslaughing
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for sharing this outstanding experience you had with us. From Tammy and everyone else here we truly appreciate you and we look forward to your return.

York, Pennsylvania
Reviewed 16 June 2016

As the title points out, my room was very convenient, being located immediately off the lobby on the main floor. I was a bit concerned when I noticed the indoor swimming pool located in the lobby and the ice and vending machines located directly across from my room door. However, the soundproofing is good and the door sealed tight, so...

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Helpful?
Thank Jeff E
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Jeff E, Thank you for sharing your experience on your recent visit with us. We appreciate the great feedback! We look forward to your return visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the new Crowne Plaza Detroit Novi Hotel located in the heart of Novi, MI, a NW suburban area of Detroit. Enjoy our 217 newly renovated guest rooms and property with our exclusive central location with many excellent shopping, dining and nightlife options just outside our doors. The Crowne Plaza is close to many major Detroit attractions, including: The Henry Ford (Museum & Village), Comerica Park (Detroit Tigers), Ford Field (Detroit Lions), Joe Louis Arena (Detroit Red Wings), Detroit Institute of Arts, MGM Casino, Greektown Casino, Compuware Arena, Kensington Metro Park, Twelve Oaks Mall, Fountain Walk, West Oaks Shopping Center, Main Street, Novi Town Center and the Suburban Collection Showplace. We are also minutes from the following offices: Nissan, Akebono, Bosch, Toyota, Dana Corporation, Motorola, Hitachi, General Motors, Hewlett Packard, Siemens, Panasonic, Ford Motor Co., and Daimler Chrysler Corporation. Relax at Benedetto's Steakhouse & Martini Bar featuring casual American cuisine or enjoy your favorite beverage. Other amenities include complimentary wireless Internet access available throughout the hotel, complimentary courtesy van within a three mile radius, over 9,200 square feet of functional meeting space, fitness center, outdoor and indoor swimming pools. Deli Unique Restaurant serving breakfast & lunch daily. NoVI Chophouse serving dinner nightly. We look forward to serving you as our guest at the Crowne Plaza Hotel Detroit - Novi. ... more   less 

Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 Karevich Drive, Novi, MI 48377
Region: United States > Michigan > Novi
Price Range: $144 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Detroit-Novi 3.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Detroit-Novi staff and other travellers.
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Mount Sterling
4 months ago
Toronto, Canada
10 months ago
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Detroit-Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just do yourself a favor and skip this property entirely”
 of 5 bubbles Noahsmommy777, 28 Dec 2016 | Read review
“Inside rooms have access and view of the pool area”
 of 5 bubbles dolphinslaxer, 30 Nov 2016 | Read review
“Ground floor rooms away from the indoor pool would be best if you want peace and quiet over the weekend.”
 of 5 bubbles steveL7656UD, 20 Nov 2016 | Read review
“If you are attempting to stay a quick night out in town near a live atmosphere, then this spot takes precedence.”
 of 5 bubbles deboeforever, 24 Sep 2016 | Read review
“If you can get a room overlooking courtyard on first floor that is nice to sit out by pool”
 of 5 bubbles lovesvacationingx5, 24 Jul 2016 | Read review
5 of 5