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Crowne Plaza Hotel Detroit-Novi

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#11 of 15 Hotels in Novi
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Crowne Plaza Hotel Detroit-Novi
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231 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Telluride, Colorado
Reviewed 2 October 2014

Our king suite was not available when we checked in at 10pm so they gave us another "suite" which was not even close to what we had booked. We were also having a special event there and we happen to see our sales person at the front desk. When we asked her why our suite was not avaialbe she said...

Thank Dusty_A1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Dusty_A1, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding...

Charlevoix, Michigan
Reviewed 17 September 2014

First of all we spent quite a bit of time in hotels this summer and every one was clean. Kudos to all maids out there you all do great with what you have to work with. The Crowne Plaza needs more maintenance for sure. Outdoor pool was left unclean and green. Cleaning and locking the pool area would have been...

Thank sunseeker12014
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear sunseeker12014, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the swimming pool condition. We will address this concern. I assure you that the feedback of our hotel will be...

Kaiserslautern, Germany
Reviewed 11 September 2014

I am was staying in the Novi area due to a business trip and my company booked this hotel for me.It is very dated and seems very dark inside the hotel and the room.The walls are so thin that I was able to listen to every conversation in the rooms around mine.

1Thank Olivia848
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Olivia848, Thank you for taking the time to share your feedback with us. I truly regret that this visit was not 100% satisfactory. I have sent you a private message to address your concerns further. Sincerely, Pam G Case Manager IHGCare

Reviewed 27 August 2014

Front desk staff was always really friendly along with all the other staff. The outside of the building looks pretty dated. The parking lot could use some work too. The front desk was a little cluttered looking. The atrium looks pretty good. The hallways looked a little dated and could use new paint and brighter lights. The rooms were okay,...

1Thank srichards001
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear srichards001, Thank you for taking the time to review our hotel. It is motivating on our end to know that our staff's hard work is being appreciated and I am happy you find them commendable. Please accept our sincere apologies if some of aspects of our facility was not able to meet your expectations. I have taken note of...

New York City, New York
Reviewed 27 August 2014

This review is actually about the restaurant at the hotel. It has the most amazing food, and I have to admit I was surprised that a hotel seemingly in the middle of nowhere would have such a great restaurant. Their mushroom soup is the best I've ever had, and their truffle popcorn was a great appetizer while waiting for the...

Thank jetsetboy
Heidelberg, Germany
Reviewed 2 August 2014

I stayed there in March this year, it was cold 0 Fahrenheit, the door to the balcony was iced. The room was dark and nothing special. The worst was the breakfast or the non existing breakfast, I stayed four or five nights, during this time, no cornflakes and bread , brown bread was not available on all days. No feedback...

Thank Pacman2038
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Pacman2038; Thank you for taking the time to leave a review regarding your past stay at the Crowne Plaza Hotel in Novi. We appreciate your feedback and comments as they allow us to review and improve our services and amenities at the hotel. We are extremely disappointed to learn that you found several aspects of your stay less than...

Laingsburg, Michigan
Reviewed 9 July 2014 via mobile

This place wasn't anything special. The rooms cramped and dark. The bathroom door almost hits the toilet its so small. The breakfast is $10 each, most places its complimentary. Beds are not queen when advertised so. They are a full bed. The parking lot is in shambles and exterior or building is shabby. They immediately charged my debit card $50...

2Thank dukesmom2
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to communicate your concerns. We would like to express our sincere apologies for the shortcomings you experienced during your stay and for the inconvenience this has invariably caused you. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken...

Norwalk, Ohio
Reviewed 21 June 2014

What a completely accommodating place. We stayed here for a Thursday - Sunday stay due to playing in a softball tournament. This fabulous hotel was used by 22 softball girls and all of their parents. Beautiful indoor and outdoor pools. Clean and very, as my daughter said, "Fancy". Our rooms were spacious and very comfortable. Probably the best nights sleep...

1Thank JenniferPelham
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to write such a pleasant review about our hotel. We are thrilled that you enjoyed your stay and hope that you will return in the future. Thank you, GM

Greenwood, Indiana
Reviewed 16 June 2014

This hotel is in a great location but that is about it. The building is very old and hasn't been renovated in a very long time. The sprinkler heads in the room are all rusted. The room was dirty and there were bugs in the bathroom. The paint on the ceiling in the bathroom shower was hanging down. Bad maid...

4Thank dbplank
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to review the Crown Plaza Hotel in Novi your feedback does help us to improve the quality of our services and the facility. I am very sorry that your stay was less than satisfactory. We will make every effort to improve our facility and hope that you will give us another try when you...

Cologne, Germany
Reviewed 9 June 2014

Upon arrival, I asked to make a change to the reservation by leaving one day earlier than planned. My reservation allowed me to do this but staff refused to accommodate the request. The room I ordered was an executive Kind with balcony. What I received can only be described as a poor substandard room on the ground floor near the...

4Thank travellerZ5508NY
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Guest; Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We sorry to hear that there were certain aspects of your visit that did not meet your expectations in particular...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the new Crowne Plaza Detroit Novi Hotel located in the heart of Novi, MI, a NW suburban area of Detroit. Enjoy our 217 newly renovated guest rooms and property with our exclusive central location with many excellent shopping, dining and nightlife options just outside our doors. The Crowne Plaza is close to many major Detroit attractions, including: The Henry Ford (Museum & Village), Comerica Park (Detroit Tigers), Ford Field (Detroit Lions), Joe Louis Arena (Detroit Red Wings), Detroit Institute of Arts, MGM Casino, Greektown Casino, Compuware Arena, Kensington Metro Park, Twelve Oaks Mall, Fountain Walk, West Oaks Shopping Center, Main Street, Novi Town Center and the Suburban Collection Showplace. We are also minutes from the following offices: Nissan, Akebono, Bosch, Toyota, Dana Corporation, Motorola, Hitachi, General Motors, Hewlett Packard, Siemens, Panasonic, Ford Motor Co., and Daimler Chrysler Corporation. Relax at Benedetto's Steakhouse & Martini Bar featuring casual American cuisine or enjoy your favorite beverage. Other amenities include complimentary wireless Internet access available throughout the hotel, complimentary courtesy van within a three mile radius, over 9,200 square feet of functional meeting space, fitness center, outdoor and indoor swimming pools. Deli Unique Restaurant serving breakfast & lunch daily. NoVI Chophouse serving dinner nightly. We look forward to serving you as our guest at the Crowne Plaza Hotel Detroit - Novi. ... more   less 

Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 Karevich Drive, Novi, MI 48377
Region: United States > Michigan > Novi
Price Range: $145 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Detroit-Novi 3.5*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Detroit-Novi staff and other travellers.
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Mount Sterling
4 months ago
Toronto, Canada
10 months ago
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Detroit-Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just do yourself a favor and skip this property entirely”
 of 5 bubbles Noahsmommy777, 28 Dec 2016 | Read review
“Inside rooms have access and view of the pool area”
 of 5 bubbles dolphinslaxer, 30 Nov 2016 | Read review
“Ground floor rooms away from the indoor pool would be best if you want peace and quiet over the weekend.”
 of 5 bubbles steveL7656UD, 20 Nov 2016 | Read review
“If you are attempting to stay a quick night out in town near a live atmosphere, then this spot takes precedence.”
 of 5 bubbles deboeforever, 24 Sep 2016 | Read review
“If you can get a room overlooking courtyard on first floor that is nice to sit out by pool”
 of 5 bubbles lovesvacationingx5, 24 Jul 2016 | Read review
5 of 5