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Extended Stay America - Detroit - Novi - Haggerty Road

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Extended Stay America - Detroit - Novi - Haggerty Road
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88 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Novi - Haggerty Road
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Showing 86: English reviews
Reviewed 1 May 2015 via mobile

When trying to check in at 1am after a long drive, I was told that the computers were down and would have to wait to check in even though she had my paid room reservation laying right in front of her I asked then well if I have to wait at least could I use the restroom I was told...

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Helpful?
2Thank tylrmd63
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to take corrective actions to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so...

Saint Louis, Missouri
Reviewed 3 April 2015

I was passing through novi mi this past weekend and I was tired and decided to stay in this extended stay hotel in novi mi. At first it seemed like a pleasant place to stay. My first warning should have been when i got there and the employees where outside smoking and giving me looks on my way in. However,...

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1Thank brian f
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness and service issues you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, my staff and I will be thoroughly inspecting guest rooms prior to arrivals to make sure they are clean and comfortable for every guest....

Novi, Michigan
Reviewed 20 March 2015

Good experience, Most of the personnel were friendly and kind, breakfast is few (drag and eat) Basically fruits and gran bars. No Gym in case you want to consider it but if you stay there you can cook your own food.

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1Thank JordacheMR
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff and our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Wixom
Reviewed 2 March 2015

The furniture was very outdated. I refused to sit on the sofa, it was frayed, and discolored, and did not look clean. The desk chair was thin, hard, and uncomfortable. I had to sit in the recliner to get my work done, because the chair was so uncomfortable and the desk/table was so small. The recliner wouldn't close back up....

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Thank Sharmayne B
Michigan
Reviewed 26 February 2015

ESA , needless to stay is the option when you opt for long stays. With a well equipped kitchenette and fairly functional room, you have pretty much everything to spend few weeks. Meijer, Costco, restaurants, Gas stations, Indian grocery stores(for folks coming in from India) are minutes away you can pretty much buy all supplies for your extended stay. Breakfast...

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Thank SunRav
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the location of our hotel was convenient and that our amenities served your needs. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Houston, Texas
Reviewed 20 November 2014

I don’t know what happened with this place – I stayed here several times in the past and it was always a decent place. I stayed there last week, though, and it has really gone downhill. Problem #1 - I made my reservation several weeks ago for a room with a king bed. When I checked in I was told...

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4Thank G S
Toronto
Reviewed 15 September 2014

Waited 20 minutes for service at front desk to check out, which is not acceptable when in a rush and needing to get to work. I had to look for someone to help me by asking all the cleaning staff on various floors. I also waited 15 min one morning for coffee. That day there were no muffins, no bars,...

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Thank LuvTheBeachTO
Novi, Michigan
Reviewed 20 August 2014

horrible Experience, one that I will NEVER forget. I stayed here and discovered 2 bedbugs. One on my pillow right next to my face! And another on the bed by my backside. The hotel staff was immediately notified. They simply could not care less! They forced me to stay in the room with the bugs another night and could get...

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6Thank Rachel C
Grand Rapids, Michigan
Reviewed 8 August 2014

Just checked in, and wanted to mention a few issues that should not be occurring in a professionally-managed property. --In the bathroom, there's a partially used soap by the vanity. On the desk is a used paper towel. In the kitchen is a used dishtowel. Did someone clean this space after the last guest? --Looks like the HVAC doesn't work....

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1Thank Veloise
Flint, mi
Reviewed 8 August 2014

This place is set up for long term stays (hence the name), however, Priceline or Hotwire will send you to this hotel for an overnight stay if you are bidding cheaply for a two star hotel. If you compared the room to the typical two star hotel, the full size refrigerator is definitely a bonus. The drawback is that you...

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1Thank flintjarvis

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Detroit - Novi - Haggerty Road

Address: 21555 Haggerty Rd, Novi, MI 48375-5309 (Formerly Extended Stay America - Detroit - Novi)
Region: United States > Michigan > Novi
Price Range: $115 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Novi - Haggerty Road 2.5*
Number of rooms: 125
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Questions & Answers

Questions? Get answers from Extended Stay America - Detroit - Novi - Haggerty Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't walk, run from this hotel!”
 of 5 bubbles kennykjr12, 4 Oct 2016 | Read review
“We stayed on the 1st floor, a one bedroom apartment. Room 129.”
 of 5 bubbles 328carolynb, 27 Jul 2015 | Read review
“Dont come here”
 of 5 bubbles brianfI3984GV, 3 Apr 2015 | Read review
“There are no good rooms.”
 of 5 bubbles BrownWixom, 2 Mar 2015 | Read review
“Most of the parking is around the back. Parking lot is always full near the lobby.”
  • Kitchenette
 of 5 bubbles flintjarvis, 8 Aug 2014 | Read review
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