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Extended Stay America - Detroit - Metropolitan Airport

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Extended Stay America - Detroit - Metropolitan Airport
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73 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Metropolitan Airport
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Showing 73: English reviews
Sarnia, Ontario, Canada
Reviewed 14 February 2013

I stayed here last night as part of a Park Sleep Fly package. I like that the rooms are more roomy than regular hotel rooms, and the small kitchenette was handy, even for the overnight stay. The front desk staff was very friendly. I forgot my blow dryer at home, and although they are not supplied in the room, I...

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Helpful?
Thank Dawn S
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of...

Detroit, Michigan
Reviewed 25 January 2013

Dan did a great job taking care of all my concern. He did everything on my list quickly and efficiently. Front desk catered to my every need. They always greet you with a smile. Shuttle driver is very friendly.

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1Thank Fred B
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of...

Novi
Reviewed 19 January 2013

I highly recommend the Extended Stay - Metro Airport. Everything about the facility is great, especially the staff. From the first day I checked in, Audrey was friendly and informative. Pia was professional and knowledgeable and was able to contemplate my needs beforehand. Dan, the maintenance engineer was extremely efficient and knowledgeable as well; going above and beyond what is...

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Helpful?
2Thank Travelor317
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to...

Grand Rapids, Michigan
Reviewed 4 January 2013

Very clean,quiet,and comfortable.convieniently located across the highway from the airport,and just off from I-94.yet I never heard a plane or a vehicle.I spend a lot of time in motels traveling for work,and this is one of the best.The staff is awesome,from PIA at the front desk to the shuttle driver.There are several more expensive options in the area,but none more...

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Helpful?
1Thank jim c
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you so much for your great review. I am so happy to hear you enjoy our location. It sounds like our hotel is a perfect fit for you. I appreciate you sharing your feedback as it allows us to continue to take great care of guests like yourself. Thank you for your continued business and we look forward to...

Reviewed 2 January 2013

Needed a long term place to stay for business and this was great! Large suite so I didn't feel like I was stuck in a hotel room, plenty of room for the family to visit. Had a problem with microwave but Dan the maint. man brought a new one in quickly, even came back with free popcorn when he heard...

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1Thank tbarrs
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is...

Mt Clemens
Reviewed 20 December 2012

From Wanda the manager to Dan the maintenance man, it is worth the stay! Everyone is kind and helpful and willing and able to quickly work with you to resolve any problem, concern or inconvenience. The beds and bedding is clearly newly purchased - which - believe me - makes a difference as well. It is a blessing to have...

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Helpful?
Thank Lisa B
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you very much for your recent review. I wanted to take the time to personally thank you for sharing feedback from your stay with us. It's always rewarding to hear when our hotel staff is delivering on our committment to provide exceptional guest service. I am happy you enjoyed the new upgraded bedding package; that's great to hear! We...

Yuma, Arizona
Reviewed 13 December 2012

I am enjoying my stay to the fullest! It is on only rarest of occassions that a guest at an extended stay hotel can enjoy such overwhelming hospitality from the great staff at the this hotel. From the moment we checked in, Pia (the from desk Agent) had/has an immediately noticable warm personality and welcoming smile. Her assistance with getting...

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Helpful?
Thank Terrence D
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you so much for your very kind words. It is wonderful to hear how our staff delivered on our committment to exceptional guest service. Thank you for choosing our hotel and most importantly thank you for sharing your positive experience with us. We value you as our guest and do hope to see you again soon.

Shelby Twp Mi
Reviewed 10 December 2012

I stayed at this hotel with a park and sleep package. The hotel was not clean, burn marks on the counters in the room, the carpets were stained and the walls marked up. The staff was not helpful, they did not have shampoo or hair dryers in the rooms. The staff would not bring anything to the room, had to...

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Helpful?
Thank Shari S
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

I wanted to personally respond to your review. I sincerely apologize for the inconveniences and issues you experienced during your stay with us. It's not common to receive the kind of feedback you have provided and while it is discouraging to read, it will help us make our hotel better in the future. Let me apologize again that your stay...

Reviewed 29 November 2012

Always enjoy my stay. Staff is always friendly and cordial ....especially Pia when I check in...she always greets me with a smile and is so friendly and helpful on my stays. Laura and carol the van drivers are very safe drivers and attentive to their traffic surroundings. Dan the maintance guy fixes any problems promptly. Lori in house cleaning is...

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Helpful?
Thank deacon74
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

I appreciate you posting this review. It's always rewarding to hear such positive feedback from our valued guests. Our staff remains focused on providing our guests, like you, with exceptional, friendly service whether it's upon arrival, driving the shuttle or cleaning a room. Again thank you for the very kind words.

Dearborn, Michigan
Reviewed 29 November 2012

Our company needed several rooms for an extend stay along with a temporary room to act as an office. Wanda the general manager was very pleasant and helpful along with the staff. Pia morning front desk, always has a smile and greets all guests and if there was anything needed they have been able to provide. Teleira afternoon front desk...

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Helpful?
Thank Rebecca M
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you for your review. It's terrific to hear we were able to accomodate your group. We know you have a lot of lodging options in the area which is why providing our guests with professional, friendly service is such a priority. We would be thrilled to have you back. Thank you again for choosing our hotel in Romulus.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Detroit - Metropolitan Airport

Address: 30325 Flynn Drive, Romulus, MI 48174
Region: United States > Michigan > Romulus
Price Range: $90 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Metropolitan Airport 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Romulus Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Detroit - Metropolitan Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - Detroit - Metropolitan Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go stay someplace else”
 of 5 bubbles radio3322, 12 Dec 2016 | Read review
“Close to the airport DTW”
 of 5 bubbles CKEllis, 17 Jul 2015 | Read review
“There are no good rooms, we had 3 rooms on different floors, they were all filthy. This is not a cheap hotel either. We usually stay at Quality Inn and Suites, that's where we will return too.”
 of 5 bubbles Kathi48836, 10 Nov 2014 | Read review
“Go somewhere else - this place is truly a dump!”
 of 5 bubbles davidrU2256JT, 17 Aug 2013 | Read review
“The noise level was in my opinion the same because of the air planes and the expressway traffic. I just became use to it because I was there. However, the corner rooms are larger and you get more sun light into the room and shade when the leaves are on the trees.”
 of 5 bubbles ZandraM27, 14 Aug 2013 | Read review
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