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Sheraton Detroit Metro Airport

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#10 of 26 Hotels in Romulus
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1 room 2 adults 0 children
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Sheraton Detroit Metro Airport
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414 Reviews from our TripAdvisor Community

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Showing 406: English reviews
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San Diego
Reviewed 6 days ago NEW

This is probably the only SPG property I have ever complained about. Besides the food being horribly inconsistent from visit to visit, I had the "pleasure" of having the front staff receptionist roll her eyes at me, and later proceed to laugh OUT LOUD at me as I complained about the service I was receiving. I have NEVER experienced such...

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Helpful?
Thank silverme
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you for choosing the Sheraton Detroit Metro Airport for your most recent visit to the Detroit area. Please allow me the opportunity to extend my sincerest apologies for the less than perfect experience you described, as this is truly disappointing. I appreciate the feedback, and will share the details with my team. We pride ourselves on delivering a memorable...

Appleton, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I stayed at the Sheraton for a work conference. From the airport, I called them and they explained where to go at the airport and when the driver would get me. It was simple and the driver was friendly. She offered helpful advice about when the shuttle runs. The hotel lobby was open and inviting. The staff were all friendly...

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Helpful?
Thank Jessi V
About Hotel's Favourite Review
Traverse City, Michigan
Reviewed 2 weeks ago via mobile

This is a good airport hotel, beds were very comfortable and the rooms seemed well insulated as it was very quiet despite how large it is. The shuttle was fast and didn't stop at any other hotels, so that was nice. My only complaint is that they put away the complimentary coffee at 7:30 am! What is that about?? We...

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Helpful?
Thank mfmot22
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you for choosing the Sheraton Detroit Metro Airport for your most recent visit! It was truly our pleasure to have you as our guest during your time in the area. I want to thank you for your feedback and I am happy to hear of your comfortable stay. I also want to apologize for the lack of complimentary coffee...

Michigan
Reviewed 3 weeks ago via mobile

We were here for a two day conference. Overall a nice stay. Exercise room is spacious, only negative is the tvs on the machines are fuzzy and unwatchable. Room was nice, cooling was great and for the most part quiet. Would like to have a lamp by the bed with an outlet so you can charge your phone and use...

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Helpful?
Thank VanHalenII
Eagan, Minnesota
Reviewed 4 weeks ago

Depending on who you get at the front desk, The check in process is variable. The hotel has a nice layout. but again its the staff that makes your stay pleasant. Don't be discouraged by some unpleasant staff. there is parking but I used the shuttle service which was prompt. I you use the VIP lounge the staff there are...

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Helpful?
Thank Nzpilot1
Monroe, Michigan
Reviewed 4 weeks ago

I stayed here due to a 5:50 am flight out of DTW. The hotel is about 5 minutes from the airport and about a block from my preferred long-term parking lot. The bed was comfortable, but the bathroom needed updating. Additionally, most rooms look out on an atrium with a pool and bar, and it was a bit noisy even...

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Helpful?
Thank Kirsten W
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you so much for choosing the Sheraton Detroit Metro Airport for your most recent visit. I want to take a moment to personally apologize for our location not living up to the expectation one comes to expect with the Sheraton brand. We truly want our guests to have the best possible stay with our location and we take it...

Reviewed 13 March 2017 via mobile

Atmosphere is great. Food selection is very good. Indoor pool right next to Bar. Front desk is very accommodating. Plenty of free parking and a Shuttle. I will be staying again. The Hotel is clean and the beds are comfortable. They will also let you check in earlier if needed. There are plenty of Restaurants in the area if you...

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Helpful?
Thank Ronnieblu
Detroit
Reviewed 10 March 2017 via mobile

We stayed here due to the 2017 wind power outage. We were over booked at a H.I. near us downriver and the only quality hotel that had a indoor pool for the kiddos that wasn't charging 200+ a night was here. Check in was fairly quick and easy. The room was a bit spacious with comfy but smaller full beds....

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Helpful?
Thank sdeadly
Waco, United States
Reviewed 6 March 2017

Given it being Detroit for customer serviec, this hotel hires the best. Marie at the front desk called me back, nowadays who does that. What a beautfiul touch of customer service. Bar/Restaurant does a great job, wow the dip. Meeting room was a discussed, the refreshments was over the top, well done. Valet is on point and everyone seems to...

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Helpful?
Thank Tailor B
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you so much for choosing the Sheraton Detroit Metro Airport for your most recent visit to the area. It was our pleasure to have you as our guest and allow us to create your Sheraton experience! We are excited to learn you had such an enjoyable time at our location. I have shared your comments with our team, including...

Kentucky
Reviewed 26 February 2017 via mobile

This hotel is fine for sleeping. The bed is very comfortable and the TV is nice. However, it needs a facelift in the bathroom. The lobby and pool areas are nice and well kept. Fine for a quick stay. Average airport hotel.

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Helpful?
Thank hth46689
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you so much for choosing the Sheraton Detroit Metro Airport during your time in the area. We appreciate you taking the time to share your comments with our team as we continually look for ways to improve on our guest's experience. While we are thrilled you found the bed comfortable, we apologize for not living up to the expectation...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Detroit Metro Airport offers complimentary airport shuttle service and free parking for 8 days while you're traveling. In addition, we have amble event space. ... more   less 

Additional Information about Sheraton Detroit Metro Airport

Address: 8000 Merriman Rd, Romulus, MI 48174 (Formerly Crowne Plaza Detroit-Metro Arpt)
Region: United States > Michigan > Romulus
Price Range: $127 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Detroit Metro Airport 3.5*
Number of rooms: 359
Reservation Options:
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Also Known As:
Sheraton Detroit Metro Airport Hotel Romulus
Crowne Plaza Romulus
Crowne Plaza Hotel Romulus
Hotel Style:
#7 Romantic Hotel in Romulus
#8 Business Hotel in Romulus
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Detroit Metro Airport staff and other travellers.
3 questions
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Palmdale, California
11 months ago

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Questions? Get answers from Sheraton Detroit Metro Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close location to airport. Horrible staff.”
silverme, 18 Apr 2017 | Read review
“Ask for one with a view.”
Nzpilot1, 26 Mar 2017 | Read review
“They do have balcony rooms that face the lobby and pool, if you like that.”
343jessiv, 25 Mar 2017 | Read review
“Ask for lobby balcony. if not you are looking at a parking lot”
tailorb928, 6 Mar 2017 | Read review
“I was at a room near the back. Did not hear any airplane noise.”
jbeezy1955, 13 Feb 2017 | Read review
5 of 5