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Sheraton Detroit Metro Airport

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#10 of 26 Hotels in Romulus
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Detroit Metro Airport
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410 Reviews from our TripAdvisor Community

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Showing 403: English reviews
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Eagan, Minnesota
Reviewed 2 days ago NEW

Depending on who you get at the front desk, The check in process is variable. The hotel has a nice layout. but again its the staff that makes your stay pleasant. Don't be discouraged by some unpleasant staff. there is parking but I used the shuttle service which was prompt. I you use the VIP lounge the staff there are...

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Helpful?
Thank Humphrey O
Homer, Georgia
HOTEL’S FAVOURITE REVIEW
Reviewed 8 September 2016

I stayed here on an 18 hour overnight with my airline (I'm a Kansas City-based flight attendant) and my crew and I got here and were immediately directed to the bell desk where the concierge had our room keys and sign in sheet for the van the next day all ready for us to just pick up and go to...

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Helpful?
Thank David L
About Hotel's Favourite Review
HHD71, Manager at Sheraton Detroit Metro Airport, responded to this review

Hello Mr. David L, Thank you for choosing our hotel and we are glad you had a good stay. Have a nice stay Best regards,

Monroe, Michigan
Reviewed 3 days ago NEW

I stayed here due to a 5:50 am flight out of DTW. The hotel is about 5 minutes from the airport and about a block from my preferred long-term parking lot. The bed was comfortable, but the bathroom needed updating. Additionally, most rooms look out on an atrium with a pool and bar, and it was a bit noisy even...

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Helpful?
Thank Kirsten W
Appleton, Wisconsin
Reviewed 3 days ago NEW

I stayed at the Sheraton for a work conference. From the airport, I called them and they explained where to go at the airport and when the driver would get me. It was simple and the driver was friendly. She offered helpful advice about when the shuttle runs. The hotel lobby was open and inviting. The staff were all friendly...

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Helpful?
Thank Jessi V
Reviewed 2 weeks ago via mobile

Atmosphere is great. Food selection is very good. Indoor pool right next to Bar. Front desk is very accommodating. Plenty of free parking and a Shuttle. I will be staying again. The Hotel is clean and the beds are comfortable. They will also let you check in earlier if needed. There are plenty of Restaurants in the area if you...

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Helpful?
Thank Ronnieblu
Detroit
Reviewed 2 weeks ago via mobile

We stayed here due to the 2017 wind power outage. We were over booked at a H.I. near us downriver and the only quality hotel that had a indoor pool for the kiddos that wasn't charging 200+ a night was here. Check in was fairly quick and easy. The room was a bit spacious with comfy but smaller full beds....

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Helpful?
Thank sdeadly
Waco, United States
Reviewed 3 weeks ago

Given it being Detroit for customer serviec, this hotel hires the best. Marie at the front desk called me back, nowadays who does that. What a beautfiul touch of customer service. Bar/Restaurant does a great job, wow the dip. Meeting room was a discussed, the refreshments was over the top, well done. Valet is on point and everyone seems to...

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Helpful?
Thank Tailor B
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you so much for choosing the Sheraton Detroit Metro Airport for your most recent visit to the area. It was our pleasure to have you as our guest and allow us to create your Sheraton experience! We are excited to learn you had such an enjoyable time at our location. I have shared your comments with our team, including...

Kentucky
Reviewed 4 weeks ago via mobile

This hotel is fine for sleeping. The bed is very comfortable and the TV is nice. However, it needs a facelift in the bathroom. The lobby and pool areas are nice and well kept. Fine for a quick stay. Average airport hotel.

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Helpful?
Thank hth46689
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you so much for choosing the Sheraton Detroit Metro Airport during your time in the area. We appreciate you taking the time to share your comments with our team as we continually look for ways to improve on our guest's experience. While we are thrilled you found the bed comfortable, we apologize for not living up to the expectation...

Indianapolis, IN
Reviewed 5 weeks ago

The food was great and the bar staff was friendly. Our room was clean and very large. My only complaint was no full length mirror in the room and the mirror above the desk was so high I couldn't see below my neck. For most women traveling, a full length mirror is an absolute must! The hotel, not the room...

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Helpful?
Thank navwif
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you so much for choosing the Sheraton Detroit Metro Airport! We are pleased to hear how much you enjoyed the food and our bar staff during your time with us. I want to thank you as well for your comments regarding the need for a full length mirror. We really appreciate the feedback and have shared the information with...

Toledo, Ohio
Reviewed 16 February 2017

I stayed here after my flight was canceled. For what it is, it's fine for sleeping. It's an airport hotel after all. However, this is supposed to be a Sheraton. It's supposed to be a decent 3 1/2-star -- maybe even 4-star -- hotel. It wasn't. My room had two double beds. It's all that was available, supposedly. The front...

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Helpful?
Thank planetraincar
Nancy D, Director of Sales at Sheraton Detroit Metro Airport, responded to this review

Thank you for choosing the Sheraton Detroit Metro Airport for you most recent stay in the area. I am disappointed to learn of the challenges you experienced during your trip as we strive to provide excellence in customer service with each and every stay. I apologize that your stay was not to the standard one comes to expect with the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Detroit Metro Airport offers complimentary airport shuttle service and free parking for 8 days while you're traveling. In addition, we have amble event space. ... more   less 

Additional Information about Sheraton Detroit Metro Airport

Address: 8000 Merriman Rd, Romulus, MI 48174 (Formerly Crowne Plaza Detroit-Metro Arpt)
Region: United States > Michigan > Romulus
Price Range: $120 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Detroit Metro Airport 3.5*
Number of rooms: 359
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Also Known As:
Sheraton Detroit Metro Airport Hotel Romulus
Crowne Plaza Romulus
Crowne Plaza Hotel Romulus
Hotel Style:
#7 Romantic Hotel in Romulus
#8 Business Hotel in Romulus
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Detroit Metro Airport staff and other travellers.
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Questions? Get answers from Sheraton Detroit Metro Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with a view.”
 of 5 bubbles humphreyo2013, 26 Mar 2017 | Read review
“They do have balcony rooms that face the lobby and pool, if you like that.”
 of 5 bubbles 343jessiv, 25 Mar 2017 | Read review
“Ask for lobby balcony. if not you are looking at a parking lot”
 of 5 bubbles tailorb928, 6 Mar 2017 | Read review
“I was at a room near the back. Did not hear any airplane noise.”
 of 5 bubbles jbeezy1955, 13 Feb 2017 | Read review
“If you are sensitive to noise avoid rooms that overlook the bar/lobby/pool area. If you don't mind some noise these rooms offer balconies.”
 of 5 bubbles benjamins971, 12 Jan 2017 | Read review
5 of 5