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Holiday Inn Express Sault Ste. Marie

1171 Riverview Way, Sault Ste. Marie, MI 49783-1435
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (34)
Room & Suite (19)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Sault Ste. Marie
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#6 of 18 hotels in Sault Ste. Marie
Travellers' Choice
Located just steps form Lake Superior State University, minutes from the Soo Locks, and St. Mary s river let Holiday Inn Express Sault Ste. Marie, Michigan fulfill all your lodging needs. You can relax knowing we offer a broad range of services and amenities featuring our Express Start Breakfast Bar. Our large elegant lobby features a library with a relaxing sitting area where you can read in front of our exquisite fireplace. For the recreationally inclined, we offer an on site fitness room with modern equipment, as well as a heated indoor Pool and Spa. We are located within miles of DonDee Bowling Lanes, Agawa Canon Train Tours, Sault Ste. Marie, Ontario, and only 20 minutes from Chippewa County International Airport (CIU). We are delighted to provide you with exceptional service while you savor the historical Sault Ste. Marie, Michigan.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
327Reviews4Q+A65Room tips
Traveller rating
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Popular mentions
Hnj N wrote a review Sep. 2020
Sault Ste. Marie, Michigan2 contributions1 helpful vote
I live in the Soo and had an emergency at my house earlier this week. I called the Holiday Inn to book a room for the night and was told, “we don’t rent to locals, sorry”. I even explained the situation and was still told no. I then asked about booking online and they said that they would have invited me to cancel my reservation once they discovered that I am a local. I asked to speak to a manger and was transferred to voicemail. The manager has yet to call me back which is why I chose to write this review. In 2016, we blocked a bunch of rooms at this hotel for our wedding. Friends and family have stayed there many times. It’s too bad that they do not value locals that send them business on a regular basis, especially given the emergency situation. The Hampton Inn here in the Soo was more than happy to accommodate me during this time. Truthfully, the Hampton Inn is a much nicer hotel anyway. The rooms at the Hampton Inn are more spacious and up to date and the staff are very friendly and accommodating. The Hampton Inn has a very nice lobby and pool area as well and is closer to more restaurants. Had I known how nice the Hampton Inn is in comparison to the Holiday Inn before I called, I wouldn’t have even bothered with the Holiday Inn. My advice, check out the Hampton Inn or the Plaza Motor Motel instead. They both value locals and travelers alike.
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Date of stay: September 2020Trip type: Travelled solo
1 Helpful vote
Response from IHG Service, Other at Holiday Inn Express Sault Ste. Marie
Responded Oct. 10, 2020
Hi there, Hnjnichols! Thank you so much for sharing your experience with our hotel. The situations you have raised are not what we expect from any of our properties, nor something we want our guests to encounter. I'm so sorry for all the hassle. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements. Also, I've sent you a private message to discuss things further. I truly hope that we will have a chance to make it up to you and provide you with a better experience upon your return. Best, Peter J. Case Manager IHGService
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Cathy J wrote a review Aug. 2020
1 contribution
We really enjoyed the kind and caring staff. The hotel was clean. The location was perfect, close to town, but far enough away from the busy down town. We would recommend it and would stay here again.
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Date of stay: August 2020Trip type: Travelled with family
slinvs wrote a review Aug. 2020
Laura, Illinois19 contributions1 helpful vote
My stay was for three nights. All of the staff were helpful and polite. They made my stay even more comfortable. Everything was clean from the front door to my bathroom. The bedding was good and comfortable. Breakfast was impressive for covid 19 summer. Location, was close to downtown and interstate. I would stay here again.
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Date of stay: August 2020Trip type: Travelled on business
Response from Jacqueline Jones, Owner at Holiday Inn Express Sault Ste. Marie
Responded Aug. 25, 2020
slinvs, Thank you for reviewing your recent stay at the Sault Ste. Marie MI Holiday Inn Express. I am glad that you found everything clean and comfortable during your stay. The staff here is all works very hard at knowing the area and keeping everything clean and sanitized for you, our guest. We hope to see you again the next time you visit the Soo.
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Phyllis wrote a review Jul. 2020
Sault Ste. Marie, Michigan3 contributions2 helpful votes
Our son gave us the gift of a night in a nice Jacuzzi suite in the Holiday Inn here in Sault Ste Marie as a gift for our 42nd anniversary. His girlfriend is coming and staying here with him and his daughters, as our son is under hospice care for cancer and I am his caregiver. I was getting my little bag packed this morning when I received a call from the Holiday Inn. They wanted to know our address to complete the reservation. When I gave it, they said they were sorry, but they had to cancel our reservation because we are local. What???? The manager said they are not accepting any reservations for local people because of COVID!!!! I explained our unique situation about my husband and I not getting much time together at all, much less alone, with me being needed at our son's house for the past few months and continuing, and that it was our anniversary. That made absolutely no difference. Tell me, what difference does it make where someone is from??? If you are sick, not sick, have symptoms, don't have symptoms...everyone has to have a stupid mask on until in a private room and they are responsible for cleaning everything the same!!!!! Holiday Inn can kiss my butt! We will NEVER EVER use ANY Holiday Inn again! Hampton Inn here in town doesn't have the Jacuzzi suite, but they have a nice room and are reasonable people so we are staying there tonight. They will get all of our business from now on.
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Date of stay: July 2020
Room Tip: Stay somewhere else
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2 Helpful votes
Response from IHG Service, Other at Holiday Inn Express Sault Ste. Marie
Responded Aug. 7, 2020
Hi H6516GNphyllism, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read about what happened to your reservation due to our local hotel policy. I understand your dismay, and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I would also like to follow up on your concerns that is why I sent you a private message. I hope you get the time to read it and respond. Mike F. Case Manager IHGService
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foolforatrip wrote a review Feb. 2020
Brighton, Michigan2 contributions1 helpful vote
We experienced the same issue as the previous review. I got an on line Quote of $95 (government rate) but then I was told we couldn't use the rate with out actually being there on business. I explained we had always been allowed to use our government rates in the past without questions and the manager agreed to meet us halfway and charge $110 instead of the $139 her clerk attempted to charge. We have stayed there because we liked the staff, the hotel and the location for snowmobiling. . It is an older hotel but we had been staying there for so long it felt like home. Not so much anymore. I won't automatically book this hotel, next year I will shop around.
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Date of stay: February 2020
1 Helpful vote
Response from Jacqueline J, Manager at Holiday Inn Express Sault Ste. Marie
Responded Feb. 21, 2020
foolforatrip, I apologize for the misunderstanding with booking the government rate online. The terms and conditions of our government rate are spelled out on the website for our hotel. That being said, I appreciate your graciousness in meeting me halfway on our rate. I am sorry if the staff here upholding policies made you feel like this hotel is a bad place to stay. I am the reason they uphold the policies. I hope you do not hold that against the staff. They are still wonderful friendly people. As far as us being an "older hotel," we are currently in the planning stages for a renovation. We will be all fresh and new soon enough. Thank you for choosing Holiday Inn Express again and for being a loyal guest.
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US$102 - US$181 (Based on Average Rates for a Standard Room)
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United StatesMichiganUpper PeninsulaSault Ste. Marie
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Frequently Asked Questions about Holiday Inn Express Sault Ste. Marie
Which popular attractions are close to Holiday Inn Express Sault Ste. Marie?
Nearby attractions include Canadian Bushplane Heritage Centre (3.8 km), Soo Locks (1.9 km), and Museum Ship Valley Camp (2.6 km).
What are some of the property amenities at Holiday Inn Express Sault Ste. Marie?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Sault Ste. Marie?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Sault Ste. Marie?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Sault Ste. Marie?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Sault Ste. Marie?
Conveniently located restaurants include West Pier Drive-in, Karl's Cuisine, Winery & Brewery, and The Wicked Sister.
Are there opportunities to exercise at Holiday Inn Express Sault Ste. Marie?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Sault Ste. Marie?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Sault Ste. Marie?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Sault Ste. Marie offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Sault Ste. Marie?
Many travellers enjoy visiting Ermatinger-Clergue National Historic Site (3.7 km), Tower of History (2.3 km), and The Machine Shop (3.6 km).