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Bay Pointe Inn & Restaurant

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439 Reviews from our TripAdvisor Community

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Showing 437: English reviews
Delton, Michigan
Reviewed 5 July 2016 via mobile

Worst service EVER! Gets worse every time I go there and this will be the last time I stop. Called to place an order while we were on the boat and after an hour STILL had not placed my order. "Manager" was rude and when I asked for a refund told me it would take 10 days to refund me...

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Helpful?
Thank AnnieMin
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear AnnieMin Thank you for taking the time to write a review on our Trip Advisor community for our restaurant Terrace Grille. I do appreciate it! I'm sorry to hear that your experience was not up to your standard as I can guarantee you that our staff is making every possible effort to deliver a flawless service experience for our...

Hauppauge, New York
Reviewed 26 June 2016

Was here for a wedding and it was a great experience. The offerings of the lake were too numerous to take in over a weekend and the staff were always nearby, friendly, and available. Pontoon boats were clean and affordable. Restaurant was convenient and the breakfast spread was plentiful- yogurt, eggs, toast, fruit, danishes, and more. 24/7 coffee and cookies...

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Helpful?
Thank GlobeTrotter D P
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear GlobeTrotter D P Thank you very much for taking the time to write a review on our TripAdvisor community. I do appreciate it! I'm glad you had the time to enjoy everything Gun Lake has to offer, there are quite a lot to do in the summer around here! Also, thank you for mentioning our Terrace Grille Restaurant, hopefully...

Battle Creek, Michigan
Reviewed 23 June 2016

Wow!! This is all I can say about having a wedding at Bay Pointe. From the time we took the initial tour and our daughter decided this was the venue, the service was over the top. The grounds are beautiful, the property is clean and well maintained, and the food is very good. Our wedding planners-Hillary, Melina, and Mariesa were...

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Helpful?
Thank agarlock829
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear agarlock829 Thank you so much for sharing your kind words and experience at Bay Pointe Inn on our TripAdvisor community. I do appreciate it! As you mention in your review, our staff is our "gold", and they are here to make sure every details have been taking care of. I will for sure relay the message to all of...

Roscommon, Michigan
Reviewed 19 June 2016

Off the beaten path though worth every minute and every mile. It was my husbands birthday and I wanted to surprise him with something. No edible arrangements or florist would deliver here. I called Bay Pointe and they said they could provide chocolate dipped strawberries on a happy birthday plate. They were awesome and he was surprised! Thank you for...

Review collected in partnership with this hotel
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Helpful?
Thank pogoogop
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear Pogoogop Thank you for taking the time to review our resort on our TripAdvisor Community. I do appreciate it! I'm glad we were part of making your husband's birthday special. Our Terrace Grille's team provide personalized service to make the experience even better for you. We hope to see you back very soon. Benjamin Elgrably General Manager Bay Pointe...

Reviewed 2 June 2016 via mobile

5 stars. We had our wedding here and couldn't have asked for a better experience. Wonderful food great coordinators!!!!!!! Our recption had to be don't at 11, which was very unfortunate. My guests are still talking about it.

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Helpful?
Thank Janelle A
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear Janelle A Congratulations on your wedding! We are all so happy for you. Thank you so much for taking the time to review our property on our TripAdvisor community. I do appreciate it! I'm glad that everything went smooth and to your liking. On behalf of the entire staff at Bay Pointe Inn, I would like to wish the...

Chicago, Illinois
Reviewed 26 May 2016

The ahi tuna was terrible, tough and warm. The salads were good. The service was slow. The view was great. I always try going back for the view. Very nice setting on Gun Lake, but the food is always poor. The salad was good at a fair price. I wish they could improve the service and food quality. It is...

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Helpful?
Thank bobstellin1234
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear Bobstellin1234 Thank you for sharing your recent experience at our Terrace Grille restaurant with our TripAdvisor community. I do appreciate it! I sincerely deeply apologized that you were not 100% satisfied with your meal, it isn't the level of dining experience we strive to provide our guests and hope you will provide us another opportunity to serve you. Please...

Haslett
Reviewed 17 May 2016

The views were marvelous the people nice and rooms great...no guest computer anywhere in the hotel which I thought was odd for such a classy hotel. Pool was clean could use some plants...no coffe maker in the room but downstairs they always had coffee. Breakfast was very nice and done well....could take wine to your room from the restaurant. Children...

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Helpful?
Thank Victoria V
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear Victoria V Thank you for reviewing our hotel. I do appreciate it! I'm glad you were able to enjoy the views from our resort, Gun Lake is pretty for sure! I do appreciate your feedback on a few areas of the resort which I will be investigating further. We do offer complimentary coffee, apples and cookies 24/7 in our...

Lansing, Michigan
Reviewed 14 May 2016 via mobile

Bay Pointe is beautiful. I had a lovely reception there. My husband and I were very happy we chose Bay Pointe. The coordinator is very nice and helpful. She was readily available, knowledgable, and willing. We really appreciate Bay Pointe having us.

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Helpful?
Thank chantallujano
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear Chantallujano Thank you very much for taking the time to share your kind words on our TripAdvisor community. I do appreciate it! Being one of the most important day of your life, your wedding reception must just be "perfect", over here at Bay Pointe Inn we pride ourselves for the details and the attention our coordinators are putting in...

Virginia Beach, Virginia
Reviewed 5 May 2016

We actually found the Bay Pointe Inn as a stopping place while driving up Michigan, and ready TripAdvisor reviews.......it is just lovely. From the moment you walk in the front door and smell the fragrant air, and notice the freshly baked cookies and apples welcoming you, to the many overall decorative touches, art, pottery, pictures in the lobby, rooms, halls,...

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Helpful?
Thank LindaW60
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear LindaW60 I would like to thank you very much for taking the time to review our resort. I do appreciate it! As you mention it, everyone here from Bobbi to Lindsay, Terri or Mary Ellen are committed to make sure all of our guests are extremely well taking care of, and I certainly do appreciate the fact that you...

Redford
Reviewed 2 May 2016

We had planned a last minute three day getaway, originally planning to stay at or near Firekeepers Casino. Failing to find rooms available at the Casino Hotel, I started searching Hotels.com & other travel sites. I located Bay Pointe Inn which seemed to have everything we were looking for, was not much more costly than the chain hotels surrounding Firekeepers,...

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Helpful?
Thank Carol K
Benjamin E, General Manager at Bay Pointe Inn & Restaurant, responded to this review

Dear Carol K Thank you so much for sharing your kind words on your experience at Bay Pointe Inn with our TripAdvisor community. I do appreciate it! I'm very glad you find us on your internet search and we are looking forward to welcoming you back very soon this summer. I'm sorry you didn't have the chance to try our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Terrace Grille
Terrace Grille
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Concierge
Official Description (provided by the hotel)
Historic Hospitality. Abundant Relaxation.Discover family owned Bay Pointe Inn on beautiful Gun Lake. An overnight stay in one of our tranquil rooms includes a deluxe breakfast and gorgeous lake views. Find sanctuary at our BoatHouse Villa, our historic dream escape. Our acclaimed Terrace Grille restaurant provides casual dining with fare that is handmade, from scratch - pure and truly delicious. Centrally located, Bay Pointe Inn is 30 minutes from Grand Rapids and Kalamazoo and halfway between Chicago and Detroit. It is the perfect location for hosting your Weekend Escape, Corporate Retreat or Social Event. We invite you to experience “One of Michigan’s Top Resorts”. ... more   less 

Additional Information about Bay Pointe Inn & Restaurant

Address: 11456 Marsh Rd, Shelbyville, MI 49344-9627
Region: United States > Michigan > Allegan County > Shelbyville
Price Range: $130 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Bay Pointe Inn & Restaurant 2.5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Bay Pointe Inn And Restaurant
Bay Pointe Inn & Restaurant Hotel Shelbyville
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Questions & Answers

Questions? Get answers from Bay Pointe Inn & Restaurant staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible, get a room with a view of the lake.”
 of 5 bubbles travmia, 17 Oct 2016 | Read review
“Rooms on the third floor seem to be more recently updated than the others”
 of 5 bubbles sarahgA1682CD, 17 Sep 2016 | Read review
“Lakeside rooms are a real "must".”
 of 5 bubbles JEFFREYD27, 7 Sep 2016 | Read review
“Lakeview, 2nd floor!”
 of 5 bubbles NancyT929, 6 Sep 2016 | Read review
“I got a less expensive one not on lake side but with a patio. there is plenty opportunity to sit out by the lake when not in room.”
 of 5 bubbles RainelleT, 24 Aug 2016 | Read review
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