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Holiday Inn Express South Haven

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1741 Phoenix St, South Haven, MI 49090-7150
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (28)
Room & Suite (24)
Dining (10)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express South Haven
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 12 hotels in South Haven
Location
Cleanliness
Service
Value
Travellers' Choice

The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
222Reviews4Q+A27Room tips
Traveller rating
  • 67
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  • 46
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  • 11
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Popular mentions
portswart wrote a review Sep. 2020
Orlando, Florida23 contributions4 helpful votes
Booked hotel at last minute reception was great room was clean and comfortable. Woke up in morning to a full breakfast with great service. Some IHG hotels like Indigo have cut services like breakfast saying it’s an IHG policy so check before booking.
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Date of stay: September 2020Trip type: Travelled with family
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Michelle S wrote a review Aug. 2020
Bloomington, Illinois24 contributions
Very nice hotel. Friendly staff. Elevator is a little slow. With COVID-19 restrictions in place, the staff did an excellent job making us comfortable. Pool was open. Staff had to serve the hot items to us for breakfast and they still kept up with the coffee and wiping down seating area.
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Date of stay: August 2020Trip type: Travelled with family
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Ahmed E wrote a review Aug. 2020
Danube-Auen National Park, Austria2 contributions
Very bad service, unfriendly staff and they charged me twice . Staff don’t know anything about anything , it is consistent that make me think it’s a management problem because they didn’t provide the proper training to the staff
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Date of stay: August 2020Trip type: Travelled with family
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Response from IHG Service, Other at Holiday Inn Express South Haven
Responded Aug. 22, 2020
Hi ahmedeP6772MM, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the service from our staff. I understand your dismay, and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I would also like to follow up on your concerns that is why I sent you a private message. I hope you get the time to read it and respond. Mike F. Case Manager IHGService
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Midwestaryn wrote a review Jul. 2020
Bloomington, Indiana10 contributions13 helpful votes
Cleanliness is of ultimate importance to me. The corners of our bathroom floors were dirty with mildew, spider webs and hair. This indicates a less than thorough mop job. There was random trash in the hallway of the hotel and the lobby bathroom was filthy. You can tell they have made cuts to housekeeping staff which is not acceptable amid a pandemic. Housekeeping should be visibly cleaning handrails, elevators, hallways...all shared areas to ease the anxiety of guests. It's ok they do not come to my room during my stay but I expect outward displays of immaculate cleanliness in my room and throughout the hotel and I just did not see this. The hotel was clean enough but just not clean enough for me to feel comfortable staying in it again during a pandemic. Beds were comfortable and breakfast was reasonable nice although they had no hand sanitizer in the breakfast area- they should, guests are sharing serving tools, coffee handles, etc.
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Date of stay: July 2020Trip type: Travelled with family
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express South Haven
Responded Jul. 28, 2020
Hi misstaryn08, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the room cleanliness and housekeeping. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. Your loyalty as an IHG Rewards Club Gold Elite Member means a lot to us and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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Nikki P wrote a review Jul. 2020
Ann Arbor, Michigan10 contributions7 helpful votes
Rooms, hotel, and pool area were clean and the beds were extremely comfortable. However, when we arrived back at the hotel for the evening, there were two police cars there and I overheard one of the officers reference taking someone into custody and then heard him say “I’m sure we’ll be back again tonight.” I found this to be concerning even though we never saw them again. I also woke up in the early morning hours to the voice of an authority figure tell and unknown person outside of my room “You entered someone else’s room without permission. I’m going to need you to go back to your room or I’m going to have to ask you to leave.” I’m not sure if this is the safest location based solely on these two events so I won’t be staying there again.
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Date of stay: July 2020Trip type: Travelled as a couple
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Response from IHG Service, Owner at Holiday Inn Express South Haven
Responded Jul. 27, 2020
Hello Nikki P, Thanks for the stay and feedback. I am happy that you found our rooms clean and our beds comfortable. On the other hand, I am sorry to hear about the incident that left you feel unsafe. Guest safety is one of our to priorities, and we missed the mark. I have taken note of your comments and shared them with management for review to make necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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PRICE RANGE
US$89 - US$332 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express south haven hotel south haven, holiday inn south haven, south haven holiday inn
LOCATION
United StatesMichiganVan Buren CountySouth Haven
NUMBER OF ROOMS
62
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Frequently Asked Questions about Holiday Inn Express South Haven
Which popular attractions are close to Holiday Inn Express South Haven?
Nearby attractions include Kal Haven Trail (1.8 km), South Haven Lighthouses (3.0 km), and North Beach (3.2 km).
What are some of the property amenities at Holiday Inn Express South Haven?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express South Haven?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express South Haven?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express South Haven?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express South Haven?
Conveniently located restaurants include Sherman's Dairy Bar, Taste, and Phoenix Street Cafe.
Are there opportunities to exercise at Holiday Inn Express South Haven?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express South Haven?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express South Haven offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express South Haven accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.