We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotel just started roof repair on the back side and the noise is awful if you stay on that side. We were really surprised to awaken to bunch of loud banging, motors and drilling as the construction crew started their work at 7AM! We certainly...More
Response from Jenniffer H, Loyalty Champion at Holiday Inn Express South HavenResponded 1 week ago
We are so sorry you experienced a pretty rough stay. We hope you come visit us again when all renovations are complete.
I love this hotel. It smells so good! The place is clean and the staff is very friendly. The beds are comfortable. The shower is nice. The rooms are spacious and clean. 24 hr fitness center. Nice indoor pool. Plenty of shopping near by.
Response from Jenniffer H, Guest Experience Champion at Holiday Inn Express South HavenResponded March 21, 2018
Thank you so very much for your AWESOME review! We appreciate you taking the time out of your day to let us know how we are doing. Wait until you see the new renovations we are in the process of implementing!
We checked out this morning- what a disaster. The property has been partially renovated. Those areas not receiving any attention are completely beat up. All walls were dented and dinged up and filthy. The floors all needed swept and mopped. The elevator was completely filthy....More
I’m still unsure how I feel about this hotel. We visited this past weekend and our family had 3 rooms reserved. The desk staff, the breakfast, and the pool were the best things going for this hotel. The housekeeping was poor. Our room was not...More
Response from Jenniffer H, Loyalty Champion at Holiday Inn Express South HavenResponded 2 weeks ago
First I want to say thank you for taking the time to give us this review. We will take all feedback into consideration and use it to make our hotel better in the future.
As one of the desk staff to field some of your...More
This hotel is rated at one of the higher levels in South Haven Michigan, however I have stayed here twice in the last year and both times we had some concerns about cleanliness and safety. Entrance doors at sides of hotel have not been locked...More
4 Thank srose888
Response from Jenniffer H, Loyalty Champion at Holiday Inn Express South HavenResponded 3 weeks ago
I'm very sorry we didn't live up to your expectations. We are currently trying to get the side doors fixed, it's part of our renovation process, but like all construction/remodeling there have been some delays.
As for the housekeeping issues, we will have a word...More
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us ...Moredifferently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us.
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata