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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

Traveller (3)
Room & Suite (28)
Dining (1)
Overview
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28500 Northwestern Hwy, Southfield, MI 48034-1802 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Rooms
Feb. 3Feb. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (121)
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121 results
Traveller rating
33
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36
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LanguageEnglish
33
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36
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All reviews home away from home young lady hassle free felt like home a great stay the room was nice first floor trash pans
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1 - 5 of 121 reviews
Reviewed 1 week ago

I don't even know where to begin. There could not possibly be any sort of management at this hotel. The smellof marijuana (and cigarettes) is everywhere. Walking down the corridors, in the stairwells, in the parking lot, entering from outside. One would think a front...More

Date of stay: January 2019
Thank BelievableReviews
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 6 days ago

Dear BelievableReviews, thank you for being our guest and for sharing your feedback. Fresh and clean accommodations are expected and we apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are...More

Hotel's Favourite
Reviewed June 29, 2018

I'm not sure why I've read negative reviews because I have come in town & have stayed at this location & I've always had a wonderful experience. This hotel is my go to when I'm in town for business. The staff are always welcoming. There...More

Date of stay: March 2018
Thank Lee B
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded July 4, 2018

Lee, thank you for choosing Extended Stay America for your business trip. We are glad to know we were able to provide you with a wonderful stay once again and that our staff took good care of you. We will be sure to share your...More

Reviewed 2 weeks ago via mobile

So we made a reservation first early Thursday for Friday morning I’ve stay hear plenty of times so i know When i tried To check in the security guy like we don’t have any rooms mind you i know He doesn’t this every Friday to...More

Date of stay: January 2019
Thank Bee M
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 2 weeks ago

We hate losing our loyal guests and are extremely sorry for letting you down during this visit. The incidents you highlight in your review concerns us very much. This is certainly not the type of service our hotel is known for, and we extend our...More

Reviewed 2 weeks ago via mobile

My stay here was excellent the room was nice and clean, fresh clean sheets and towels yes. The best experience in a long time was coming in the guest services rep this evening was so professional and aknowledgeable of all the guest who approached her....More

Date of stay: January 2019
Thank Lovelykey123
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 2 weeks ago

We are flattered by your very kind review of Extended Stay America. Team members like Keisha are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying...More

Reviewed 3 weeks ago

very nice hotel I like the hotel but the morning staff very rude very very very rude the 7-3 shift to be exact those women either need love or something they are very horrible roby has a nasty attitude I asked for tissue and she...More

Date of stay: December 2018
1  Thank kevchris0001
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 3 weeks ago

Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Breakfast included
Room types
Kitchenette, Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
133
Price range
US$67 - US$87 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites - Detroit - Southfield
Also Known As
Homestead Southfield
,
Homestead Suites Southfield
,
Southfield Homestead Suites
Location
United States > Michigan > Southfield
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
133
Price range
US$67 - US$87 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites - Detroit - Southfield
Also Known As
Homestead Southfield
,
Homestead Suites Southfield
,
Southfield Homestead Suites
Location
United States > Michigan > Southfield
Photos
Traveller (3)
Room & Suite (28)
Dining (1)
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Questions & Answers
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palrobyn
I have never considered towels at a hotel an accommodation; I thought of it being a requirement. However, upon our arrival we checked and noticed there was no linen provided for the sofa bed. I immediately called the front desk to ask for linen. The room phone was horrible, you could barely hear the receptionist. However, about 10 minutes later I get a call on the room phone telling me the linen is ready for me to pick up at the front desk. I was flabbergasted, you want me to come down to get the linen? Nevertheless, I checked in with 4 guest. So I noticed it was only one facial towel in the room. I asked the front desk since I’m at the front desk to pick up my linen can I have some more towels. It was only one face towel. They explained to me that I must turn in the dirty towel to get one new towel. How is that possible and it is 4 of us in the room. I have never experienced this level of service and it is utterly ridiculous the level of comfort you offer your guest . Not to mention the folded paper that was put up under the refrigerator to make it leveled. This hotel should be labeled as a motel based upon the services provided. I’m disgusted!!!!
February 3, 2018|
Answer
Response from Charlene L | Reviewed this property |
I didn't have that issue. I did ask for more towels and was given them without turning them in...I agree this should be a motel. The service here sucks.
0
Votes
Room Tips
"don't check in early or roby will tell you we aint got no rooms come back at 3 even if its 2;52"
kevchris0001
3 weeks ago
Read review
"king suites are wear its at"
queennija1127
Dec. 14, 2018
Read review
"Bring your own utensils or buy them from Walmart or Meijer."
amytC514BP
May 15, 2018
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"Lower floor was perfect"
jimj774
Mar. 17, 2018
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