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Extended Stay America - Detroit - Southfield - I-696

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Traveller (11)
Room & Suite (8)
Dining (1)
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Overview
  • Excellent12%
  • Very good8%
  • Average20%
  • Poor25%
  • Terrible35%
21 Mar 2018
“The price was affordable, but the staff is rude”
12 Jan 2018
“Overnight stay”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (24)
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11 - 15 of 24 reviews
Reviewed 8 November 2017

The place appeared to be under new management that had no interest in treating their customers as wanted. My room was never cleaned while I was a guest. I was treated as someone that they had to deal with. The whole hotel did not have...More

Thank Mark M
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - I-696Responded 9 November 2017

Mark, we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your...More

Reviewed 12 October 2017

Stayed for a couple days, the smell of pot came through the walls on the weekend. People had party's and were loud in the hallway drinking and shouting back and forth. The people above me partied well in the Sunday morning. I didn't get much...More

Thank prameela357
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - I-696Responded 14 October 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 22 July 2017

Needs to have a better breakfast for the price that you pay for the room and the fact that you have to bring your towels down to the front desk is redundant i feel like they should come to the room.tyMore

Review collected in partnership with Extended Stay
Thank DevinSmith2017
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - I-696Responded 23 July 2017

Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. I have shared your concern with my management team in an effort to improve our overall guest experiences. We hope you will consider us again...More

Reviewed 14 July 2017

Housekeeping is bad, even after multiple follow up housekeeping was not done, we stayed for 9 days and not even once we had got housekeeping. apart from that staffs are friendly, comfortable room, I used utensils of the hotel which was very helpful and clean,...More

Review collected in partnership with Extended Stay
Thank Pavi R
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - I-696Responded 15 July 2017

Pavi, thank you for your review. We are happy to know you liked our location and loved the service provided by our associates. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will...More

Reviewed 17 June 2017

Firstly with "Do Not Disturb" sign return to my room 3 men in room going through my property. Feared my prepared containers of smoothies had been tampered. 2 months later my 2006 Chevrolet Trailblazer of 4 years stolen from ESA parking lot. NO external security...More

Review collected in partnership with Extended Stay
Thank Eddie422
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - I-696Responded 8 July 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Details
Price range
US$67 - US$89 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$67 - US$89 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (11)
Room & Suite (8)
Dining (1)
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Room Tips
"Don't stay"
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"I suggest choosing a room in a different hotel. If you have a complaint it will go unaddressed."
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"Weekends seem to have the best rates."
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"Do not stay here!!"
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