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Smell was horrible, mold in shower, had to clean the toilet myself after I went to store to buy cleaning supplies, cable didn't work properly, only 1 of 3 elevators worked, pool area leading into changing rooms had standing water on the floor. This is...More
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I have been coming to this hotel for 3 weeks straight, booking a minimum of 2 rooms per stay. Aubrey does a great job of recognizing me upon arrival and thanks me for being a Diamond member.
Bar service with Stephanie, worst experience ever! It...More
2 Thank Mike R
Response from Jon Z, Manager at Embassy Suites by Hilton Detroit SouthfieldResponded 25 January 2017
Dear. Mike R,
We appreciate you taking the time to post your comments and the positive comments regarding Aubrey. However, we are surprised about your comments regarding Stephanie because our observations of her performance have also been working diligently for our guests, and we are...More
First off, I stay in a lot of Embassy Suites. I like Embassy Suites. I did not like my experience at this one. Here's why:
— Internet unusable. Could not even log in to a basic everyday website. And there was no option to upgrade...More
i am hilton diamond for many years. stay all over world at various hilton brands. this property is the worst.
first time slammed with a extras deposit. never seen or had this happen before. fine print says they do but mention of how much-open ended...More
We stayed at the Embassy Suites-Southfield MI on Saturday July 15, in the area planning my daughter's wedding for 2018. The room met all expectations, a good happy hour reception, and the always pleasing breakfast buffet! My wife, left her purse in the room at...More
US$146 - US$242 (Based on Average Rates for a Standard Room)
Non-Smoking Rooms ,
Number of rooms
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I've stayed in two rooms and I never saw any bugs. The rooms have been renovated, although they didn't do a very good job of it and the bathtubs and fixtures look old. I'm pretty picky and I did find it comfortable and... More
I've stayed in two rooms and I never saw any bugs. The rooms have been renovated, although they didn't do a very good job of it and the bathtubs and fixtures look old. I'm pretty picky and I did find it comfortable and clean - I would absolutely stay there again! It's my preference versus the Hilton Garden Inn because breakfast is included at the Embassy Suites and it's always excellent.
I would avoid this property. The location it is in is questionable and does not feel safe at all. As for the property "Newly Renovated" means new carpet. The cleaning of the rooms is poor and the security (Locks) might... More
I would avoid this property. The location it is in is questionable and does not feel safe at all. As for the property "Newly Renovated" means new carpet. The cleaning of the rooms is poor and the security (Locks) might not even work. I would not waste HH points on this property. I generally stay in the Troy MI area as there are 2 brand new hotels (Hampton and Garden Inn) on Wilshire in an affluent area very very nice. Both Hotels are wonderful. It is about 30 minutes away from Southfield but you would be happy there.
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"Get a room as far from the front door and on a low floor as possible!"