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Embassy Suites by Hilton Detroit Southfield

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755 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Detroit Southfield
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Showing 748: English reviews
Washington DC, District of Columbia
Reviewed 2 weeks ago

Came in on a weekend for kids birthday party. Too much noise & wet all over from the pool, even wet in the elevators. There should be a separate location for guests having a party. It was too rowdy, especially needing some rest.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Chioma U
Atlanta, Georgia
Reviewed 2 weeks ago via mobile

The staff here is amazing. I was always greeted with a smile, the rooms were very clean, and the bar/ restaurant staff was fantastic. The Internet is very fast (although I had some connection issues on top floor in the bedroom area of room) and allowed for connection to VPN. I did not have a car, so I ate at...

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Thank bsnyder
Indy, United States
Reviewed 3 weeks ago

Smelled like weed the entire stay. The dining staff worked hard and was very considerate. The front desk staff was a bit short and rude. The rooms... smelled like weed and were in average condition. The elevators were slow and worn down on the inside.

Review collected in partnership with Embassy Suites Hotels
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Thank M2192IMkevinm
CO, United States
Reviewed 3 weeks ago

Poor restroom toilet (LEAKED) cleaning service entered room when do not disturb sign is placed on door. Parking lot needs repairs (holes everywhere) have pic's will share. also there was a car in the parking lot was on blocks that someone stole the tires from the front desk cleark shared the information on this situation, kinda worried about the rental...

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1Thank T3701IFdanielg
Kokomo, Indiana
Reviewed 3 weeks ago

Got checked in went to room, door could be opened with an ink pen. Once In the room it was cold and found the window wouldn't shut and seal out any noise. Got another room after explaining my problem to guest services finally got another room it was nice till we had rain then my room got all wet from...

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1Thank 689brentr
Chicago, United States
Reviewed 3 weeks ago

Checkin took an age - despite having checked in online in advance. Tv in bedroom not functioning and had no remote. No answer from reception when iI called for help. No remedy when I went to lobby. Despite recent renovation - hotel is dated. No ownership or serious efforts to fix concerns. I will not be back.

Review collected in partnership with Embassy Suites Hotels
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1Thank Colin Stuart H
Southfield, United States
Reviewed 3 weeks ago

Exceptionally friendly staff at the front desk, polite and professional in the bar. The business center is out in the open in the lobby and wasn't working during my visit. Traffic noise from nearby road was a bit louder than expected but may have been due to a bad seal on my window.

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1Thank josephlW3166DS
Philadelphia, Pennsylvania
Reviewed 4 weeks ago

Extremely disappointed in this hotel. Dirty, dingy, dark, horrible smell in the pool and fitness center. It seems like they're using this hotel for a shelter. It was an uncomfortable and unpleasant stay.

Review collected in partnership with Embassy Suites Hotels
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Thank jb2017451
Jon Z, Manager at Embassy Suites by Hilton Detroit Southfield, responded to this review

Dear jb2017451, Thank you for taking the time to post your comments about your recent stay with us and we would like to offer you a sincere apology for the issues you experienced. Your comments are very important to us and they will be reviewed by the staff to ensure we are providing the kind of service you expect from...

Shaker Heights, Ohio
Reviewed 4 weeks ago

The breakfast at this hotel gets better every time I visit. It has easy access to downtown Detroit and other places nearby. It is rated 3 stars and great for families with or without children.I would recommend this hotel for anybody. Don't believe me? Check it out for yourself.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kenneth T
Jon Z, Manager at Embassy Suites by Hilton Detroit Southfield, responded to this review

Dear Kenneth T, Thank you for taking the time to post your comments about your recent stay and we are very happy to read your positive comments about your experience. Thank you for staying with us and we hope to see you again in the near future. Sincerely, Management

Sacramento, California
Reviewed 4 weeks ago

Place was a mess and staff was rude. Dirty rooms and dirty dishes at the reception. The bar didn't even have clean glasses . My room wasn't fully cleaned from the previous stay . I recommend the Embassy by the airport much better place .

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Thank 2bratzmommy
Jon Z, Manager at Embassy Suites by Hilton Detroit Southfield, responded to this review

Dear 2bratzmommy, Thank you for taking the time to post your comments about your recent stay with us and we would like to offer you a sincere apology for the issues you experienced. We have forwarded your comments to our Management Team to ensure we are providing the kind of service our guests expect from us as an Embassy Suites....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
***WE ARE CURRENTLY UNDER-GOING A MULTI MILLION DOLLAR RENOVATION. COMPLETION IS EXPECTED MARCH 2016*** The Embassy Suites Detroit - Southfield is the only full-service, all-suite hotel in the center of it all. Our Detroit - Southfield hotel is just 20 minutes away from almost every metro area destination. Business and corporate guests find the volume of local and high-profile businesses in the hotel's vicinity impressive and convenient. Enjoy spacious, two-room suites equipped with all the amenities of home including two modern televisions, plush furnishings, a small kitchenette, and luxurious bathroom. Wake up every morning to a complimentary cooked-to-order breakfast, and cap off the night with our complimentary Evening Reception happy hour. Our friendly staff can address all your needs and will ensure a pleasant experience. We look forward to seeing you, and we hope you enjoy your Southfield stay! ... more   less 

Additional Information about Embassy Suites by Hilton Detroit Southfield

Address: 28100 Franklin Rd, Southfield, MI 48034-5514
Region: United States > Michigan > Southfield
Price Range: $162 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit Southfield 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit Southfield Hotel Southfield
Embassy Suites Southfield
Southfield Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Detroit Southfield staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Detroit Southfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 804's heating/cooling system was inoperable but didn't affect my sleep comfort.”
 of 5 bubbles 975terryg, 25 Mar 2017 | Read review
“Stay away from elevators ... lots of dinging noise.”
 of 5 bubbles Ja-Rn-7, 16 Jan 2017 | Read review
“Hotel needs updating so wait until they update it.”
 of 5 bubbles markcX7649LP, 30 Nov 2016 | Read review
“Check in using the app is a geat and so fast.”
 of 5 bubbles latinooo, 25 Nov 2016 | Read review
“Avoid this hotel and find someplace else”
 of 5 bubbles danley2015, 16 Sep 2016 | Read review
5 of 5