Front desk attendants were extremely rude and insulted me repeatedly. Front desk attendant LaVette (unsure on the name because she was not wearing a nametag or face mask, despite the state-wide requirement), called me "rude and obnoxious" to other customers while I was standing right there, told me I "need to go to church and find Jesus", and was overall unhelpful and extremely rude. I was simply trying to voice my frustration at the desk not being manned for either check in or check out, and that I needed to hunt for attendants both times, and she blew me off. When a housekeeper did find her (as I was searching for someone), she walked over on her phone, still on a phone call, with the phone stuck in her brastrap. When I told her I would wait until she was done on her call, she insisted that she was not on the phone, though I could hear her still on the phone, and hear the other person cough. I told her I could hear it, and she treated me extremely rudely, raising her voice and telling me that I was flat out wrong, and that she was not on the phone. At this time, I actively heard the person on her phone hang up. I was not comfortable continuing our conversation until her call had been completed, because I do not want to share my personal information when someone I do not know of can hear it. Then I tried to discuss with her about how I was frustrated at having to search for an attendant both at check in and check out, and she told me "Well I have a right to go to the bathroom" (which of course, I agree with, but I did not think I should have to wait while she finished her phone call in the hallway, and it should not have taken over 10 minutes). At this point, she could have simply said "I understand, and am sorry for your inconvenience", but she did not do that. She proceeded to raise her voice at me, tell me I was wrong, deflect on to me, and tell me she did not need to assist me. My husband walked in and asked what was taking so long, and I told him (directed only at him) that "This is f***ing ridiculous." At this point, she lost her mind, accusing me of swearing at her (I did not), but I immediately said "You are right, I should not have sworn, I am sorry. I am just trying to check out", and she immediately said "You're good." But she did not even ask my room number, know who I was at that point, and had not offered me a receipt. When I pointed this out, she kept arguing with me, and continued to raise her voice to the point that she was shouting at me. I kept repeating myself that I just wanted my room receipt, to which she shouted "It's printing! I can't make it print any faster!" At this point, the woman behind me in line tried to intercede, and she told her "Don't worry about it, she (me) is just being rude and obnoxious". I told her that I thought it was inappropriate for her to say that about me in front of other customers, and she told me she didn't need to help me because I had sworn (1 swear word, to my husband, not at her, and I apologized immediately). I said "Your language is making me uncomfortable" and she said "Jesus Christ, you are impossible!" I asked her not to say that, as I did not like hearing the Lord's name taken in vain, and she said "I don't care if you don't like it, I am going to say it two more times! J**** C*****! You need J**** and you need to go to Church!" I have never been so mistreated or insulted. She refused to contact the manager, she refused to give me his business card, and she would not provide me with any way to address the issue, so I was forced to contact Hilton's customer service line directly. I felt verbally attacked, I felt extremely frustrated and how she treated me, and talked about me both to and in front of other customers, and I was frustrated that the resolution from the manager when I did speak to him two days later was that he was simply going to "have a talk with her". If this is the way that Hilton allows their customers to be treated, I am extremely upset. I did not deserve that treatment. Highly frustrated and extremely upset.…
I stayed here overnight from June 22-23 mainly for the park and stay option. The room was clean. People at the front desk were courteous and helpful. Due to the Coronavirus pandemic the breakfast was a pack and go which had a fruit, granola bar and water. Only thing though is the pool and fitness room was closed due to the Coronavirus. Would stay here again and do recommend coming here.
The stay here is always a good one, the staff is helpful and friendly. Front desk agent suggested the Toledo zoo as I told her me and my boyfriend wa Ted to check out a zoo. I got an upgrade to my room which was sweet. Would definitely recommend and go back to stay again.
Hotel public areas were clean and the rooms were clean. Staff were friendly and helpful. Seemed as though there was too much chlorine in pool. Our eyes burned for hours afterwards. Free breakfast but it was horrible.
Non smoking signs posted, yet the hallway smelled like weed. Our hockey players were at the pool and they had no towels, front desk couldn’t even give us room towels....the receptionist was to busy on her cell phone to assist.