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Room & Suite (47)
Dining (3)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hampton Inn Detroit / Southgate
Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 8 hotels in Southgate
Location
Cleanliness
Service
Value
Travellers' Choice
The Hampton Inn Detroit/Southgate hotel is located just nine miles south of Detroit. The hotel is three miles from the Taylor Sportsplex and eight miles from the Henry Ford Museum/Greenfield Village and offers easy access to shops, restaurants, sports venues and many popular Detroit attractions including theaters and casinos. Hotel offers complimentary hot breakfast, wifi and all rooms have a mini fridge and microwave.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Meeting rooms
Wifi
Indoor pool
Heated pool
Breakfast buffet
Shuttle bus service
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Location
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610Reviews1Q+A33Room tips
Reviews
Traveller rating
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- 42
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Popular mentions
Front desk attendants were extremely rude and insulted me repeatedly. Front desk attendant LaVette (unsure on the name because she was not wearing a nametag or face mask, despite the state-wide requirement), called me "rude and obnoxious" to other customers while I was standing right there, told me I "need to go to church and find Jesus", and was overall unhelpful and extremely rude. I was simply trying to voice my frustration at the desk not being manned for either check in or check out, and that I needed to hunt for attendants both times, and she blew me off. When a housekeeper did find her (as I was searching for someone), she walked over on her phone, still on a phone call, with the phone stuck in her brastrap. When I told her I would wait until she was done on her call, she insisted that she was not on the phone, though I could hear her still on the phone, and hear the other person cough. I told her I could hear it, and she treated me extremely rudely, raising her voice and telling me that I was flat out wrong, and that she was not on the phone. At this time, I actively heard the person on her phone hang up. I was not comfortable continuing our conversation until her call had been completed, because I do not want to share my personal information when someone I do not know of can hear it. Then I tried to discuss with her about how I was frustrated at having to search for an attendant both at check in and check out, and she told me "Well I have a right to go to the bathroom" (which of course, I agree with, but I did not think I should have to wait while she finished her phone call in the hallway, and it should not have taken over 10 minutes). At this point, she could have simply said "I understand, and am sorry for your inconvenience", but she did not do that. She proceeded to raise her voice at me, tell me I was wrong, deflect on to me, and tell me she did not need to assist me. My husband walked in and asked what was taking so long, and I told him (directed only at him) that "This is f***ing ridiculous." At this point, she lost her mind, accusing me of swearing at her (I did not), but I immediately said "You are right, I should not have sworn, I am sorry. I am just trying to check out", and she immediately said "You're good." But she did not even ask my room number, know who I was at that point, and had not offered me a receipt. When I pointed this out, she kept arguing with me, and continued to raise her voice to the point that she was shouting at me. I kept repeating myself that I just wanted my room receipt, to which she shouted "It's printing! I can't make it print any faster!" At this point, the woman behind me in line tried to intercede, and she told her "Don't worry about it, she (me) is just being rude and obnoxious". I told her that I thought it was inappropriate for her to say that about me in front of other customers, and she told me she didn't need to help me because I had sworn (1 swear word, to my husband, not at her, and I apologized immediately). I said "Your language is making me uncomfortable" and she said "Jesus Christ, you are impossible!" I asked her not to say that, as I did not like hearing the Lord's name taken in vain, and she said "I don't care if you don't like it, I am going to say it two more times! J**** C*****! You need J**** and you need to go to Church!" I have never been so mistreated or insulted. She refused to contact the manager, she refused to give me his business card, and she would not provide me with any way to address the issue, so I was forced to contact Hilton's customer service line directly. I felt verbally attacked, I felt extremely frustrated and how she treated me, and talked about me both to and in front of other customers, and I was frustrated that the resolution from the manager when I did speak to him two days later was that he was simply going to "have a talk with her". If this is the way that Hilton allows their customers to be treated, I am extremely upset. I did not deserve that treatment. Highly frustrated and extremely upset.…
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Date of stay: October 2020
Rooms
Cleanliness
Service
Helpful
Response from General Manager, General Manager at Hampton Inn Detroit / Southgate
Responded Nov. 3, 2020
Hi marijked641, Thank you for sharing your recent experience. We have spoken on other platforms about a resolution for your experience and I do hope that you received that. I do hope that you give us another chance in the future when you are in the area. Thank you again!
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Hotel's Favourite
I stayed here overnight from June 22-23 mainly for the park and stay option. The room was clean. People at the front desk were courteous and helpful. Due to the Coronavirus pandemic the breakfast was a pack and go which had a fruit, granola bar and water. Only thing though is the pool and fitness room was closed due to the Coronavirus. Would stay here again and do recommend coming here.
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Date of stay: June 2020Trip type: Travelled solo
Helpful
Response from General Manager, General Manager at Hampton Inn Detroit / Southgate
Responded Aug. 25, 2020
Hi TSwizz, Thank you for your review! We look forward to seeing you again soon!
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The stay here is always a good one, the staff is helpful and friendly. Front desk agent suggested the Toledo zoo as I told her me and my boyfriend wa Ted to check out a zoo. I got an upgrade to my room which was sweet. Would definitely recommend and go back to stay again.
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Review collected in partnership with Hampton
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Hampton Inn Detroit / Southgate
Responded Aug. 25, 2020
Hi JRay43, Thank you so much for your review! We are very happy you were able to visit the Toledo Zoo! Next time you are in the area you'll have to check out the Detroit Zoo. We look forward to seeing you again soon!
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Hotel public areas were clean and the rooms were clean. Staff were friendly and helpful. Seemed as though there was too much chlorine in pool. Our eyes burned for hours afterwards. Free breakfast but it was horrible.
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Date of stay: February 2020Trip type: Travelled with family
Helpful
Non smoking signs posted, yet the hallway smelled like weed. Our hockey players were at the pool and they had no towels, front desk couldn’t even give us room towels....the receptionist was to busy on her cell phone to assist.
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Review collected in partnership with Hampton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
US$98 - US$151 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganSouthgate
NUMBER OF ROOMS
114
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Claim Your Listing Frequently Asked Questions about Hampton Inn Detroit / Southgate
Which popular attractions are close to Hampton Inn Detroit / Southgate?
Nearby attractions include Rustic Manor (1.0 km).
What are some of the property amenities at Hampton Inn Detroit / Southgate?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Hampton Inn Detroit / Southgate?
Guests can enjoy free breakfast during their stay.
Is parking available at Hampton Inn Detroit / Southgate?
Yes, free parking is available to guests.
What are some restaurants close to Hampton Inn Detroit / Southgate?
Conveniently located restaurants include Mallies Sports Grill Bar, Black Pine Tree, and Charlie's Chop House.
Are there opportunities to exercise at Hampton Inn Detroit / Southgate?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hampton Inn Detroit / Southgate have an airport shuttle?
Yes, Hampton Inn Detroit / Southgate offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hampton Inn Detroit / Southgate?
Yes, laundry service and self serve laundry are offered to guests.
Does Hampton Inn Detroit / Southgate offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Hampton Inn Detroit / Southgate?
Many travellers enjoy visiting Fort Malden National Historic Site (14.6 km), Henry Ford Estate (11.6 km), and Historic Fort Wayne (14.1 km).
Is Hampton Inn Detroit / Southgate accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.