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Holiday Inn Southgate - Heritage Center

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17201 Northline Rd, Southgate, MI 48195-2336
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (30)
Room & Suite (24)
Pool & Beach (6)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Southgate - Heritage Center
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 8 hotels in Southgate
Location
Cleanliness
Service
Value
The Holiday Inn Hotel Southgate Banquet & Conference Center is the place to be for business or pleasure. Luxurious, spacious, clean & comfortable rooms await you in the downriver Detroit area. You will be treated like royalty with friendly, hospitable service. The Holiday Inn Southgate Banquet & Conference Center is the place to be and be seen. Your hotel features Downriver's largest indoor pool, whirlpool, exercise room, award winning & outstanding restaurant - Charlie s Chophouse - and lounge - Club Charlie s - with live entertainment on weekends. Our luxurious & elegantly decorated ballrooms accommodate 10-700 people. With over 35 years of combined experience, we welcome you to see for yourself why the Holiday Inn Southgate Banquet & Conference Center is second to none. The Holiday Inn Southgate Banquet & Conference Center is nestled in a beautiful, safe and comfortable suburban community, conveniently located off interstate I-75 exit 37 and Northline Road. Just 15 minutes from the heart of downtown Detroit, Detroit Metropolitan Airport 9 miles, Greenfield Village, Henry Ford Museum & Ford Rouge Tour 9 miles, MGM Casino, Greektown Casino, Motor City Casino, Casino Windsor, Comerica Park (Detroit Tigers) Ford Field, DIA Detroit Institute of Arts, Fox Theater, Joe Louis Arena, Cobo Hall, and so much more! Customer service is our top priority. Smiling & friendly faces await your next trip to the Detroit area.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish
199Reviews3Q+A37Room tips
Traveller rating
  • 56
  • 57
  • 43
  • 18
  • 25
Time of year
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Language
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  • English
Jamie S wrote a review Mar. 1
1 contribution
Nice hotel. Room was decent...but there were a few very annoying problems. Carpet on one side of the bed was soaked our entire stay . Covered it with a towel but it soaked through that too. Lamp and electric sockets on the right side of bed did not work. Jacuzzi tub didn’t work. Thermostat didn’t work...room was hot even though we put it on cool. Maintenance said due to the side of the building we were on, if we wanted to be cool we had to turn off the heat completely and he could bring us a fan. Also, TV was super dim and hard to watch...no options on remote to fix. Told staff about our issues and they only offered us reward points for our next stay. Definitely won’t be coming back.
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Date of stay: February 2021Trip type: Travelled as a couple
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Karen F wrote a review Sep. 2019
30 contributions32 helpful votes
The upside is very comfortable beds and very friendly staff. The bumps - the bathtub had hair and soap scum in it, some pretzel pieces under the bed, and the bathroom counter was grungy. So house keeping not up to snuff. Issues with air conditioning - not working, was fixed quite quickly. That being said, it sounds like a jet engine when it kicks on. Had breakfast in the dining room, great service, food just so so.
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Date of stay: September 2019
Location
Cleanliness
Service
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center
Responded Oct. 13, 2019
Hello Karen F, Thank you for choosing to stay at our Holiday Inn Southgate (Detroit-South). We aim to please each guest during their visit, and I am glad that you found our beds comfortable and that our friendly staff was able to make you smile. IHG constantly wants to make each stay comfortable. I'm concerned with learning about the room's cleanliness. I'm also sorry that Housekeeping missed the chance to completely deal with the room. The situation you described is certainly not ideal. Your thoughts have been shared with the housekeeping team and this will be addressed rightly. I hope you will come to visit us again and we hope to exceed your expectations. Safe travels, Deborah R. Case Manager IHGService
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Rebecca P wrote a review Sep. 2019
Kalamazoo, Michigan2 contributions
Rate and distance to Comerica was decent - which is why we stayed. The hotel is dirty, the staff LIED to us about a room, accused us of being wrong on a rate (we had documented proof) and we watched security escort the same homeless women out 3 times in one night. GROSS all the way around!
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Date of stay: August 2019
Service
Sleep Quality
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Response from IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center
Responded Sep. 19, 2019
Hi Rebecca P, Thanks for your review and for staying with us. I am sorry to hear that there were disappointing aspects to your stay. I would like to follow-up on your experience and have sent you a private message to obtain additional inf about your stay. Again, thanks for staying with us. I look forward to your response and being of further assistance. Sincerely, Connie D Case Manager IHGService
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Trippin46 wrote a review Aug. 2019
Lexington, Kentucky113 contributions25 helpful votes
+1
So as a frequent flyer of the Express locations I knew upon pulling into the parking lot here that it was an older hotel and immediately drew conclusions. Happily my conclusions were disproven. It still has an old feel to it but it has been refurbished quite extensively. My room has the modern conveniences I expected, flat screen, clean, no wall paper, decent flooring. Didn’t smell funny. There were a few things that give away the old-ness but they were far and few between. This hotel has an impressive pool facility and a bar and restaurant on site, food was actually pretty good and not expensive. I think the best part was the collection of artwork. Authentic or not the collection is impressive and was refreshing to take in. There were a few works in the lighthouse gallery that are certainly valuable and I hope they don’t go missing. So all in all it was a pleasant stay. Convenient and easy access to I-75. For a refurbed older hotel, they’ve done a good job. BTW this is a conference center so that may be the reason for the substantial upgrades. Well Done Holiday Inn. I’ll come back.
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Date of stay: August 2019Trip type: Travelled on business
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Eddy wrote a review Jul. 2019
Frankfurt, Germany7 contributions2 helpful votes
Wonderful Hotel Great time Best Dinner, i swear that Pasta was the best in USA! 4 weeks in USA , I never get it like this! Top staff Next time 100%! Everything’s was the best, the staff are friendly, i feel like home in that Place....
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Date of stay: July 2019Trip type: Travelled with family
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PRICE RANGE
US$89 - US$144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn southgate - heritage hotel southgate, southgate holiday inn
LOCATION
United StatesMichiganSouthgate
NUMBER OF ROOMS
339
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Frequently Asked Questions about Holiday Inn Southgate - Heritage Center
What are some of the property amenities at Holiday Inn Southgate - Heritage Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Southgate - Heritage Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Southgate - Heritage Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Southgate - Heritage Center?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Southgate - Heritage Center?
Conveniently located restaurants include Mallies Sports Grill Bar, Charlie's Chop House, and Arby's.
Are there opportunities to exercise at Holiday Inn Southgate - Heritage Center?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Southgate - Heritage Center have an airport shuttle?
Yes, Holiday Inn Southgate - Heritage Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Southgate - Heritage Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Southgate - Heritage Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Southgate - Heritage Center?
The staff speaks multiple languages, including English and Spanish.