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Candlewood Suites Detroit - Troy

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#1 of 17 Hotels in Troy
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Candlewood Suites Detroit - Troy
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337 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Detroit - Troy
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Showing 335: English reviews
Southern Maine
Reviewed 14 December 2016

I stayed at this hotel for two weeks while in the Troy area for business. The room was clean, but the hallways frequently smelled like cigarettes and/or other unpleasant odors. There is no continental breakfast and you don't even get a complimentary bottle of water in the room. Nothing. This all would have been okay if the front desk staff...

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Helpful?
1Thank MainerGirl90
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

MainerGirl90, Words cannot describe how disappointed I am to read your review. First of all I want to apologize sincerely that you found our staff less than satisfactory. Being that we are in the hospitality industry we need to make sure that we make EVERY encounter with EVERY one of our guests special and apparently we failed during your stay....

Chicago, Illinois
Reviewed 11 December 2016

Great experience, friendly staff. Rooms are clean and there is plenty of parking. Troy itself doesn't have much public transportation so make sure you have some way of getting around or you'll be paying a lot in uber fees.

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Helpful?
Thank greywolfpua
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

Greywolfpua, Thank you so much for taking the time to review our hotel and thank you even more for your business. Thank you so much for pointing out how centrally located we are to shopping & restaurants and we are so happy to hear that our staff went above & beyond to provide you exceptional customer service. We know you...

Reviewed 9 December 2016 via mobile

I stayed here for a business trip and enjoyed the well planned layout. There was a large desk area for work, and a recliner by the bed. The workout room was nice, and adjacent to the free laundry. They have weekly housekeeping instead of daily housekeeping, which was fine - you can get more towels at the desk if needed....

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Helpful?
Thank Karen S
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

Karen S. Thank you so much for taking the time to review our hotel and thank you even more for your business. Thank you so much for pointing out how centrally located we are to shopping & restaurants and we are so happy to hear that our staff went above & beyond to provide you exceptional customer service. We know...

Troy, Michigan
Reviewed 8 December 2016

Checked into quiet 3rd floor room. Elevator conveniently located. Staff friendly and helpful. Convenient access to major roads offer efficient reach of restaurants and shopping. Ability to prepare own snacks and complimentary laundry big pluses.....

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Helpful?
Thank TAB8118
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

lwwguy, Thank you so much for taking the time to review our hotel and thank you even more for your business. Thank you so much for pointing out how centrally located we are to shopping & restaurants and we are so happy to hear that our staff went above & beyond to provide you exceptional customer service. We know you...

Plainfield, Illinois
Reviewed 6 December 2016

I am traveling due to business and this is my first time staying at this location. Very nice property with really clean rooms. The room is modern with a comfy bed and the vent has a fan near the bed that can stay on which helps me sleep. The room includes a kitchen with a large refrigerator, microwave, and dishwasher....

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Helpful?
Thank ajwilson60586
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

ajwilson60586 Thank you so much for the AMAZING review and thank you even more for the business. It is so GREAT to hear that will return to our hotel the next time you are in the area. We look forward to your next arrival. We wish you and yours a very Happy Holidays. Kevin Dombrow Director of Sales

Detroit, Michigan
Reviewed 5 December 2016

I booked this hotel for my Mom who needed a place to stay for a week while her apartment was renovated. The hotel and staff were fantastic. The room was spacious, well appointed and very clean. The staff were so helpful and accommodating - special thanks to Rusty and Ursula who extended themselves to help out my Mom when she...

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Helpful?
Thank detroitlondon
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

Gailsulkes, Thank you so much for taking the time to review our hotel but THANK YOU even more for your business. It is GREAT to hear that Rusti & Ursula went above and beyond to provide you a 10 out of 10 experience. We also love hearing how CLEAN you found the room. If your travels should ever bring you...

Reviewed 5 December 2016

Always stay here when I come to Detroit. Lots of amenities, great location for travel and food. The rooms are always clean, and quiet. You can get your snacks and wash your clothes without going out. Love it. The staff has great customer services skills and goes the extra mile. See yall soon.

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Helpful?
Thank Jerry S
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

Jerry S. Thank you so much for the review!!! Thank you for pointing out how centrally located we are to all sites in Metro Detroit. We LOVE hearing how clean our rooms are...we have some of the best housekeepers in the industry who take pride every single day. We know you have many choices for accommodations in Troy, MI and...

Troy, Michigan
Reviewed 2 December 2016

I'm from China, currently on a business trip in Troy, Michigan. Like most Chinese, we miss Chinese food badly after 24 hours, lol. Well, thanks to Candlewood, I can cook by myself! The kitchen is clean and nice, that's definitely a huge bonus for me. Another thing I love so much is customer service. It was not always easy to...

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Helpful?
Thank lingli2016
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

Lingli2016, Thank you so much for taking the time to review our hotel and thank you very much for your business as well. We also appreciate the review in Chinese and English. We have many Chinese guests each week and I am sure they will appreciate reading this. We hope to see you back soon. Kevin Dombrow Director of Sales

Chicago
Reviewed 30 November 2016 via mobile

Even though this hotel seems to cater to more of a long-term stay crowd, my one night here on business was great. My first room did not have a working thermostat, the front desk person gave me a new room and I had no issues. The room was clean, comfy bed, nice shower, quiet hotel. Overall great stay!

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Helpful?
Thank ap123Chicago
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

ap123Chicago, Thank you so much for the AMAZING review and THANK YOU even more for your business. We love hearing that the bed was CLEAN & COMFY! I am happy to hear that our Front Desk Agent made sure you were 100% satisfied. We hope to see you back soon. Kevin Dombrow Director of Sales

Alexandria, Indiana
Reviewed 30 November 2016

I stay at this location in Troy between 42 and 43 weeks a year for the last 3 years, 3 nights a week. The staff is very friendly, rooms are clean and I normally get the room selection of my choice. I have been very happy with the kitchen and the appliances, dishes, towels that are available in all rooms.

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Helpful?
Thank djhooves
YoYoManDTW, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

Djhooves, THANK YOU so much for taking the time to review our hotel and thank you even more for being such a loyal guest. We appreciate you! We look forward to a GREAT 2017 with you. Kevin Dombrow Director of Sales

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Multilingual Staff
Official Description (provided by the hotel)
Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suite Detroit Troy is only minutes away from downtown Detroit and Auburn Hills/Pontiac and within close proximity to companies such as Arvin Meritor, BAE Systems, Chrysler, Delphi, General Motors, EDS, New World Systems, SBC Ameritech, and Siemens. If traveling on pleasure visit Detroit s local teams, Red Wings at Joe Lewis Arena,Detroit Tigers at Comerica Park, or visit Ford Field to see our Detroit Lions. MGM Grand Motor City Casino are located within a 25 minute radius. The moment you enter the hotel you will enjoy the warm comforts of home. Offering free high speed internet, relax and enjoy the amenities we have to offer. Each room offers, full kitchen, VCR, and a CD player. Visit our Candlewood Cupboard where you can purchase meals, snacks and sundry items at value prices. So whether you here for the night or a month, take advantage of our comforts. Utilize our complimentary on-site 24 hour fitness and laundry facility. Studio and one-bedroom suites are available. Each suite features living/sleeping area, full kitchen and private bathroom and weekly housekeeping. Standard amenities include a 25' TV, VCR, CD player, hairdryer, iron, ironing board, desk and chair, multiple phone lines, voice mail, a full-size refrigerator with icemaker, stovetop, and a full size dishwasher. Pet Friendly Restrictions apply ... more   less 

Additional Information about Candlewood Suites Detroit - Troy

Address: 2550 Troy Center Dr, Troy, MI 48084-4776
Region: United States > Michigan > Troy
Price Range: $108 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Detroit - Troy 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Candlewood Suites Detroit - Troy Hotel Troy
Candlewood Suites Troy
Candlewood Troy
Troy Candlewood Suites
Candlewood Suites Detroit - Troy Michigan
Hotel Style:
#1 Business Hotel in Troy
#1 Best Value Hotel in Troy
#3 Family Hotel in Troy
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Detroit - Troy staff and other travellers.
5 questions
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Questions? Get answers from Candlewood Suites Detroit - Troy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be aware that this being a pet friendly property, you may hear the occasional dog.”
Jbncc1701, 13 Feb 2017 | Read review
“Low floors gives you quick access to the cupboard, laundry and fitness center”
LovelyIndigo, 8 Feb 2017 | Read review
“Traveling alone, it was nice to have a first floor room, easy to get my belongings in and out.”
nitroliz, 30 Jan 2017 | Read review
“I always select top level although other rooms have not been an issue.”
Coolone66, 19 Jan 2017 | Read review
“away from the food cupboard/gym/laundry facilities and lobby area is quietest”
cadillac2, 11 Jan 2017 | Read review
5 of 5