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Somerset Inn

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195 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Chicago, Illinois
Reviewed 1 week ago

Hotel needs some updating, which apparently begins in the middle of December. The room was serviceable and clean. Proximity to Somerset Mall is a big plus. Apparently there will be some room upgrades, which aren't necessary but will be helpful to make it the best choice in the area.

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Helpful?
Thank tsomach
Los Angeles, California
Reviewed 1 week ago

It's not really the quality of hotel I would expect based on the listing. The online pictures look good and the lobby is pretty but the rooms are small and lack some amenities like a closet and drawers that don't stick. We had to ask for more hangers for the cubby with no door that is used as a closet....

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Helpful?
Thank rmnpoore
York, South Carolina, United States
Reviewed 3 weeks ago

I taught and class in the conference center of this hotel. The hotel staff is very customer service focused, friendly and professional. The restaurant is very good - I had breakfast and dinner here. Not the usual hotel food. If you are coming from the Detroit airport take Uber or Lyft to the hotel. Much better than the car service...

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Helpful?
Thank RitaR902
florida
Reviewed 4 weeks ago via mobile

It's a blah look hotel, nondescript rooms, even the grill room food awful, a rubber recycled hamburger, if your depressed and want to keep the mood going perfect place. The one thing going for it is the nearby shopping and mall

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Helpful?
Thank FloridaBetterhalf
Traverse City, MI
Reviewed 3 November 2016

One big advantage to the Somerset Inn is location, it’s almost part of the Somerset Collection, an upscale “Mall”. The Inn has a very courteous staff and onsite restaurant. Our room was in the circular portion rather than the high rise and overlooked a beautiful large patio. The room was very clean, the bed was comfortable and the pie shaped...

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Helpful?
Thank MITraveler307
Montreal, Canada
Reviewed 3 November 2016

First time that I stayed at the Somerset Inn. I was pleased with the accommodation , the room had 2 double beds. The room was spacious to work at the desk as well. Very clean and quiet. I used the dining room for breakfast, dinner and bar, the service was pleasant and no complains on the quality of food.

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Thank barolo20162016
Michigan
Reviewed 29 October 2016

We had a big issue at a different hotel with the block of rooms we booked for my daughter's wedding last weekend. Three days before the wedding and arrival of out-of-town guests, we were calling everywhere in a panic to find a block of rooms. Thankfully, my daughter talked to Dave and he said "give me 10 minutes." He called...

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Helpful?
Thank jonesy806
Port Huron, Michigan
Reviewed 19 October 2016 via mobile

So I was skeptical to stay here because of the reviews but unless you want free cheap food and a watered down drink you won't be disappointed! This place met every expectation! Very nice rooms, you can tell they are nicer quality than other hotels around but they are older. That didn't bother me at all, and I stay at...

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Helpful?
Thank Amy D
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear Amy D., We're thrilled that you enjoyed your stay. We agree, our location and our food (Eggs Benedict is one of our favorite's too) is second to none! Our Bed and Breakfast Package is not only popular but an excellent value as well. You’re obviously a very savvy consumer! Thank you for choosing the Somerset Inn to celebrate your...

Fort Smith,Ar, United States
Reviewed 18 October 2016

This is the first time I have traveled to this part of the United States and I find it very expensive to do anything. Fortunately this was a business trip and a lot of the things I bought were going to be reimbursed. I bought a steak dinner and paid way to much for the quality of food I received....

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Helpful?
Thank Greg F
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear Mr. Farris, Thank you for staying at the Somerset Inn. We are thrilled that you liked our location. It's definitely one our best attributes. Considering that you haven't traveled a lot outside of your region, (according to your review), you may be happy to know that the package that you received here was a great value for our area....

Windsor
Reviewed 1 October 2016

The Somerset Inn is a great place to stay if you want to shop at Somerset Mall. There are also many terrific restaurants in the mall and close by. We got a room with Breakfast included and it was delicious.

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Helpful?
Thank Annewindsor
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Thank you for your thoughtful review. We're thrilled that you enjoyed your stay and we couldn't agree more -- our location is second to none! Please visit again soon. Kind regards, The Somerset Staff

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Enjoy the comfort of the fresh and stylish guest rooms equipped with high speed and wireless internet, flat screen TVs, voice mail, coffee and tea makers, hairdryers, iron and boards, large work desks, dressing and make-up mirrors, marble countertops, and modern decor. Some guest rooms over-look the picturesque garden patio or the Somerset Collection mall, and others have a panoramic view of the small, but scenic, executive golf course. The Somerset Inn's own Crumpets Restaurants is a popular local eatery where local business leaders can be seen frequently. In-room dining is also available. On-site cardio room, lobby computer and a quaint but comfy lobby Bar and Grille. Located adjacent to the magnificent Somerset Collection shopping mall. Complimentary parking. 3/4 mile west of I-75 on Big Beaver in Troy, Michigan. There is no longer the pool that TripAdvisor lists incorrectly. ... more   less 

Additional Information about Somerset Inn

Address: 2601 W Big Beaver Rd, Troy, MI 48084-3390
Region: United States > Michigan > Troy
Price Range: $160 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Somerset Inn 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Somerset Hotel Troy
Somerset Inn Troy, Michigan
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Inn staff and other travellers.
3 questions
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Seattle, WA
over a year ago
Nashville, Tennessee
over a year ago
Nashville, Tennessee
over a year ago

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Questions? Get answers from Somerset Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think the travelers make more noise than usual, I just think the doors and walls are thin.”
 of 5 bubbles rmnpoore, 28 Nov 2016 | Read review
“Our room was midway in the circle and a long walk from the elevator.”
 of 5 bubbles MITraveler307, 3 Nov 2016 | Read review
“Higher floor and not beside the elevators”
 of 5 bubbles barolo20162016, 3 Nov 2016 | Read review
“Any room would do”
 of 5 bubbles shsu517, 22 Feb 2016 | Read review
“Bring a cooler for drinks.”
 of 5 bubbles ginneee, 18 Feb 2016 | Read review
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