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My finance and her 15 year old daughter booked a room for tonight for a volleyball tournament tomorrow in Waterford. When they arrived, she presented my credit card to the Site Manager on duty and was told she could not use the card without my...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 22 January 2018
We apologize for the inconvenience but as our policy dictates the Credit Card Authorization form must be complete in order for our agents to use any card that is either not physically present or the owner of the card is not present. As the license...More
The check in process was very easy and quick. The woman working the front desk was very friendly. Our room was clean and very nice. We did not eat breakfast, but they did offer it. We would for sure stay here again!!
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 5 September 2017
Thank you for the rating and review! WE are happy to hear you have enjoyed your stay with us. Come back and see us again soon!
Chose this hotel because it’s just up the street from my daughter. The hotel is dated ,but has comfortable beds, a really nice staff, and a good breakfast. Did not use pool. My only complaint was the other guests and their children who were very...More
Thank Michele L
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 8 January 2018
Thank you for your honest feedback. We do our best to maintain elevated standards. We did try to keep a modest volume level and the kids walking however, unfortunately when you do not have the support of the parents this can be difficult. We apologize...More
The room was clean upon arrival. The breakfast was bad. All the bread products were stale. I threw several away trying to find something pliable. The sausage was bleh the eggs would have been find except for whatever cheesy goo they added to them. Just...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 6 November 2017
Thank you for your rating and review. We truly appreciate your effort in letting us know honestly how your stay went. We do apologize for the breakfast foods, as they should not have been stale, and for the unsatisfactory cleaning. We will follow up with...More
Well if I could give 5 stars for the staff, they would get 5 stars! Fantastic and so kind and helpful! The hotel is okay. I was in town for business and chose this place at the last minute. The carpets have been updated which...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 4 November 2017
Thank you for your review! We appreciate the time you took to respond and we will be forwarding this to the housekeeping department. As for the lights, they are energy efficient and will flicker for the first few seconds, these were introduced in an effort...More