We checked in during around 8 pm. When we entered our room we smelled old cigarette smoke. I went back to the front desk staff and told them how bad the room smelled. They switched our rooms to an upgrade. This room also smelled like cigarette smoke. We had no choice at this point because it was late at night so we slept there. The next morning we checked out. Holiday Inn, Woodhaven, Mi, needs to be renovated. I don't recommend this hotel to any one.
Dropped in here on our way home from vacation as it was on the way but out of the city's traffic. The location is good as it is by the highway yet the room was quiet and you could barely hear the highway traffic. The staff was friendly and helpful. Unfortunately the air conditioning system was noisy so we were not able to get a great sleep.
We chose this Holiday Inn due to the location of my daughter's wedding reception. We held a block of rooms for our guests. Several weeks prior to the event I called the hotel to check on how many wedding guests were staying. The number of guests determined the size of the shuttle that I needed to rent. I was told that I could only talk to the Sales Rep. I then asked if they could at least tell me if my Aunt and Uncle had reservations. They told me that they did not. I thought perhaps they chose the wrong Holday Inn. I called corporate to see where they had booked, and was informed that indeed they were at the Holiday Inn on West Road in Woodhaven. I called the hotel back and gave them the confirmation number from corporate. They then said that my Aunt and Uncle were there. I asked why they could not located them before and they blamed it on a new system. I called and left a message for Amanda regarding total head count....never did receive a call back. I eventually just guessed at a shuttle size and hoped for the best. Two days prior to the reception, I went to the hotel to drop off gift bags. I asked again how many were in my party. I was told that only Amanda could help me and she was not there. I left the second message that went unanswered. I guessed at the number of gift bags and just dropped them off. The day of my daughter's wedding reception, about 2 hours prior to the event that we had been planning for over a year, she receives a call from someone at the hotel. They tell her that they are charging her credit card for my Aunt and Uncle because they booked two rooms and they were a no show. She tried to explain that Uncle Roger was actually at the hotel and had been there since Thursday. That did not seem to matter. They kept telling her that she was responsible and her credit card would be charged. This was her wedding day....and this is the time that they decide to call regarding a no show??? Uncle Roger checks out of the hotel on Sunday and his bill says "0" balance and he returns to Nashville. A day later we find out that his credit card was billed for two additional rooms because he was a no show in the hotel that he stayed at for three nights. No mention of any of this at check in or check out. I was so angry with the terrible service from Amanda that I went back to the hotel a few days after the wedding to get back my two unused gift bags. Imagine my suprise when I was told by the young man at the front desk that he could not locate my bags.....but I look over and all of my snacks are in the IHG Rewards basket. So they were giving my snacks out to IHG members at check in time. When I expressed my anger, I received one of my bags back and a few of my snacks. I immediately asked for a manger. Vicky was supposed to be on duty according to the sign....but I was told that she was not on site. Yet another lie from this Holiday Inn. Not only did they upset my daughter on her special day, cause me to order an oversized shuttle, overcharge my 78 year old uncle from out of state....they stole from me. I cannot believe how mismanaged this hotel was. I just spent a great deal of time writing positive reviews for all of my vendors for this special event. I cannot beileve that something that should be so easy to handle for a hotel...went so incredibly wrong. I will never stay here. I will never allow my family to stay here, and I will warn everyone planning an event to stay away from this hotel. I am an Elite IHG reward member....and so are my Aunt and Uncle. We are all questioning why we have been so loyal to Holiday Inn!…
Although the entrance to this HI is a bit hard to find, it's a pleasant hotel. Despite being right next to I-75, it was remarkably quiet. The front desk staff was helpful and the breakfast area large and well-stocked. Would definitely stay here again.
Called before i booked. Glad i did because the front desk advised me they do not allow pets at this location. It’s a shame too because I work in the area alot and would stay here often if given the opportunity.