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All reviewsann arborthe concierge loungeconference centerford lakeeastern michigan universitybreakfast buffetbeautiful hotelrooms are comfortablebusiness tripparking lotrestaurants and shoppingcommon areasthis past weekendfront desk staffdetroit metro airportking roomflat screen tv
Requested and received upon arrival a room close to elevator. Room 220. Amenities were the usually seen in hotel, nice large soft towels. The top mattress seems to shift off the bed and had to be pushed back on. The bathroom was not cleaned on...More
First - everyone is correct, this property needs some serious upgrading in the rooms. The rooms are seriously old - and are indeed showing the age badly. So - I will focus on the other aspects.
LOVE the outdoor space - firepits, seating areas outside,...More
This hotel caters to conferences. While at this hotel, thre was a conference of bowlers who filled the bar around 9:30. About 1a, the bar must have closed since our floor turned into a party. The hotel still has the old 'door slammer' automatic door...More
Response from Tom L, General Manager at Ann Arbor Marriott Ypsilanti at Eagle CrestResponded 2 weeks ago
Thank you for your feedback. I apologize for the hospitality experience you mentioned in your post and we have shared your concern with our team. Our goal is to provide ultimate hospitality and service to our guests and we take it very seriously whenever we...More
We booked a conference with our group months in advance, paid for an upgraded room with a view and king bed (see reservation below)
Reservation Confirmation: 92098533
Guest room, 1 King, Lake view
NUMBER OF ROOMS
GUESTS PER ROOM
Response from Tom L, General Manager at Ann Arbor Marriott Ypsilanti at Eagle CrestResponded 4 weeks ago
Thank you for your candid feedback. I apologize for the reservation and customer service issues you encountered as that is not our standard. We have shared your concerns with our team and they will be addressed imediately. Our goal is to provide ultimate hospitality and...More
I stayed here for one night. I was in room 523 and the view was one of the nicest parts of the stay. The bed was surprisingly comfortable given the state of the room. The lobby at this hotel is BEAUTIFUL, they just need to...More
Thank Stacy M
Response from Tom L, General Manager at Ann Arbor Marriott Ypsilanti at Eagle CrestResponded May 11, 2018
Thank you for your candid feedback. I apologize for the guestroom issues you encountered; we are committed to a much higher standard. We are scheduled for extensive guestroom renovations in the near future. We hope that you will return to experience the improvements the next...More
Response from LouBobHarborSprings | Reviewed this property |
I agree with the responder above. If you are flushed with cash, it is certainly better than the other floors. However, the entire hotel is well designed, and the concierge level simply adds a concierge room with lounging... More
I agree with the responder above. If you are flushed with cash, it is certainly better than the other floors. However, the entire hotel is well designed, and the concierge level simply adds a concierge room with lounging chairs, free newspapers, coffee, excellent hot breakfast. Calculate what breakfast for two downstairs would cost (probably $20-$30, and ask yourself if you are willing to pay $70 instead for the concierge level.
Traffic during student move in weekend. Also homecoming and sports events. Another high traffic time is during the Ann Arbor Art Fair. The first or second weekend in August. These are the traffic issues I was refering to.
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"This hotel has a golf course and you should request a room on that side. The view is beautiful, and has very..."