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Not happy with the stay at all! First tried to check in early they couldn't do that. Then we got a room like the farthest from the water park and we stayed there for 3 days. So I called asked for a room change and...More
1 Thank A TripAdvisor Member
Response from Carolyn B, General Manager at Arrowwood Lodge At Brainerd LakesResponded 2 weeks ago
Thank you for letting us know about your stay. I will find out what happened when you had requested to look at the room for forgotten items. We should have looked and gotten the items for you. I apologize that this did not happen. We...More
I stay here multiple times a year for business. The customer service is outstanding. The restaurant is wonderful. Room accommodations are exceptional. A true Up North atmosphere. Close proximity to many amenities.
Each room has an "Up North" log nameplate to welcome you. The room was spacious and comfortable with a separate living room area. We enjoyed the water park and the staff were very helpful. The only problem we experienced was the breakfast. We went down...More
Response from Carolyn B, General Manager at Arrowwood Lodge At Brainerd LakesResponded 4 weeks ago
Thank you MindiBrill for your review and your experience. I apologize for the breakfast issue and have spoken to the Executive Chef to make sure we are stocked for the entirety of breakfast. With Spring Break we do need to keep things filled a little...More
I am not exactly sure how they make any sense of how they operate their business. We stayed this past weekend with a one night charge of $276.08. This was part of their spring break special which included access to water park, $40 food credit...More
1 Thank Amanda F
Response from Carolyn B, General Manager at Arrowwood Lodge At Brainerd LakesResponded 15 March 2018
I understand that you spoke with our Front Office Manager yesterday regarding this. As stated it was not caught prior to the night audit running through so your card was charged. It was completely reversed, however, it did hit your card as we...More
The Water park was smaller that the location in Alexandria but nice. The hot tub was connected inside and outside which was kind of cool. The
Room was great and had plenty of space. The restaurant had good food and the free breakfast was a...More
Response from Carolyn B | Property representative |
Currently we are closed during the week except for specific school closings such as - winter break and spring break. We will be open full time (every day of the week) beginning June 8, 2018. We will have all of our... More
Currently we are closed during the week except for specific school closings such as - winter break and spring break. We will be open full time (every day of the week) beginning June 8, 2018. We will have all of our calendars up in the next month.
I hope this answers your question.