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Homewood Suites by Hilton Minneapolis - Mall of America

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Homewood Suites by Hilton Minneapolis - Mall of America
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983 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Minneapolis - Mall of America
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Showing 977: English reviews
Godfrey, Illinois
Reviewed 13 April 2016

Front desk and shuttle personnel were great! Over all our stay was very good. Morning breakfast layout and offering could be improved upon. Great location and easy to get around with convenient access to highways for the working part of visit, and just across from mall for family fun. Would stay again!

Review collected in partnership with Homewood Suites by Hilton
Thank sklpic
Management response:

Dear Valued Guest, Thank you for the great review! We are thrilled that you enjoyed your stay, and specifically that you had great interaction with the staff and the location was convenient for your needs. Another traveler also mentioned some areas of opportunity regarding breakfast, and rest assured we will work on the inconsistencies. Thanks again and we look forward...

Reviewed 12 April 2016

This hotel is tired and needs facilities updating. The bathroom vanity and toilet were so low that I got a backache using them. Housekeeping was hit or miss with some days being excellent and others non-existent. Breakfast was standard in its class. They did offer a free dinner fours days a week bit we did not try it. Other options...

Thank jarjo
Management response:

Dear Valued Guest, We hear you about the updating. Looking to get a full renovation early 2017. I also apologize for the inconsistencies with housekeeping - this will be addressed ASAP. We hope that you would return so we can delight you on your next stay. Thanks again for the feedback! Ryan Schmit General Manager

Carmel, Indiana
Reviewed 11 April 2016

Was not treated the way I feel I should have been treated. Felt like the staff at this hotel expected that I owed them something. disappointed diamond member. could not get my receipt correct in order for me to turn into my HR for business expenses. No hot tub. treadmill broke while I was there. Small work out facility. Asked...

Review collected in partnership with Homewood Suites by Hilton
Thank zoller11
Management response:

Mr. Zoller, I sincerely apologize that you had an unpleasant experience during your extended stay here at the hotel. If you would like to discuss your stay in further detail, I left my number under my name below. Ryan Schmit General Manager 952-854-0900

Reviewed 9 April 2016

Room signage needs to be in view off the elevator (floor 2) not offset in the hallway to the left. The breakfast food was, at times, inedible with hard tater tots, scrambled eggs with cheese in them and the staff had a hard time keeping up with demand and with only two waffle stations the wait was +45 minutes. We...

Thank John O
Management response:

Dear John, I appreciate the feedback regarding breakfast. This is certainly one of the most sought after amenities when booking a hotel, especially for a family. We apologize that we fell short and your experience in the morning was unsatisfying. We will certainly take the constructive criticism seriously and look for better ways to improve our efficiency and flow. We...

Iowa City, Iowa
Reviewed 6 April 2016

This hotel has always provided fantastic rooms, outstanding staff & a great value. I've been here with my family, just my husband and for a Vietnam Vets reunion with my Dad. I always stay here when I'm in the Minneapolis area, and couldn't recommend it any higher!

Review collected in partnership with Homewood Suites by Hilton
1Thank April A
Management response:

Hi April, Thank you for the 5-star review!! It's so refreshing to hear that we exceeded your expectations! Please continue to return to our hotel, we want to you to have the same great experience every time! Safe travels, and thank again for the fantastic feedback! Ryan Schmit General Manager

Reviewed 5 April 2016 via mobile

I tagged along with my husband while he conducted business for two consecutive weeks with a few days break in between. He stays in mostly Hilton properties and is always on the road so he really knows when hotels are not up to par. Unfortunately, this hotel needs to step it up. The location is all it has working for...

2Thank Annydlp
Management response:

Dear Valued Guest, We sincerely apologize that we fell way below expectations during your recent stay. Rest assured that all of your concerns including breakfast, housekeeping, and pool condition will be addressed with the appropriate departments immediately. If you would like to discuss your stay in further detail, please give me a call at your earliest convenience: 952-854-0900. Ryan Schmit...

Willmar, Minnesota
Reviewed 4 April 2016 via mobile

The hotel is right across the street from the mall of America . So it was easy to take the shuttle or walk the skyway. The room was real nice, now sure there are somethings that can be updated in the room such as the shower head, (old and crusty) the dishwasher was loud. And maybe a new menu for...

1Thank Tanya7899
Management response:

Dear Tanya, Thank you for the review! I certainly do apologize for the condition of the room items, such as the showerhead and the dishwasher. This will be passed along to our maintenance staff to ensure that we are providing these at top quality! As far as the breakfast, we understand that this is a major deciding factor in traveler's...

fort dodge
Reviewed 2 April 2016 via mobile

Overall a nice hotel very close to Mall of America. Room was clean and comfortable, bed was perfect as I slept well. Room was quiet, didn't notice much air traffic. The only downfall was breakfast. My suggestion is to eat at the pancake place next door. The breakfast area was not clean at all, counters were dirty, lots of items...

1Thank john l
Management response:

John, Thank you for the great review! In regards to the comments concerning breakfast, I will address this immediately with the F&B department. I do hope you give us another opportunity to serve you in the future! Ryan Schmit General Manager

Reviewed 1 April 2016

Best customer service I ever received from a hotel. The staff, Drivers, Danielle and Rhoda were AMAZING! They went over and above job expectations and made me feel like I was the only customer in the hotel! I would recommend and stay again in this hotel attached to Mall of America in a heartbeat!

Review collected in partnership with Homewood Suites by Hilton
Thank Patrice G
Management response:

Dear Patrice: I also saw your comments on our brand survey, and wanted to thank you again for the recognition - specifically regarding Danielle and Rhoda. You comments will be shared and praised with the entire team. I am truly delighted that you enjoyed your stay! Thanks again! Ryan Schmit General Manager

A TripAdvisor Member
Level Contributor
16 reviews
9 hotel reviews
9 helpful votes
Reviewed 1 April 2016 via mobile

This was the first stop of our small family vacation. We had a suite which I thought was going to be roomier than it was. There were two beds, but they were double beds not queens. There was an ice maker in the fridge but apparently they turn them off when they clean the rooms. The elevators are a little...

Thank A TripAdvisor Member
Management response:

Dear Valued Guest: Thank you for your response and the feedback shared in your review. I sincerely apologize that your recent stay did not measure up to expectations. We strive to better than mediocre, and always want to exceed expectations rather than just meet them or fall below. We will use this review as a tool to improve and learn...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Homewood Suites Minneapolis Mall of America is located directly across the street from America's largest indoor shopping complex. We are centrally located and only a few miles from Minneapolis-St Paul and minutes from the airport. Guest enjoy the comforts of home with our one or two-bedroom suites that include a stove, refrigerator and dishwasher as well as complimentary wireless internet. Complimentary full hot breakfast is served daily with free evening dinner available Monday-Thursday. Park and Fly packages available. ... more   less 

Additional Information about Homewood Suites by Hilton Minneapolis - Mall of America

Address: 2261 Killebrew Dr, Bloomington, MN 55425
Region: United States > Minnesota > Bloomington
Price Range: $155 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Minneapolis - Mall of America 3*
Number of rooms: 144
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
Homewood Suites Minneapolis
Homewood Suites Bloomington
Homewood Bloomington
Hilton Bloomington
Bloomington Homewood Suites
Bloomington Hilton
Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN
Hotel Style:
#8 Family Hotel in Bloomington
#9 Romantic Hotel in Bloomington
#12 Business Hotel in Bloomington
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Minneapolis - Mall of America staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Minneapolis - Mall of America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on higher floors,are the best,and facing the mall,are awesome!”
 of 5 bubbles sylviad259, 25 Mar 2017 | Read review
“Choose a different hotel...”
 of 5 bubbles K6345OQjohnr, 1 Mar 2017 | Read review
“Higher floors facing the Mall are best view!”
 of 5 bubbles jctraveler75, 28 Feb 2017 | Read review
“The rooms with greater numbers (ex. 711 instead of 701) are further from the elevator and therefore, more quiet.”
 of 5 bubbles petethebird85, 5 Dec 2016 | Read review
“Rooms with an Odd number were away from the street.”
 of 5 bubbles 608heatherm, 3 Nov 2016 | Read review
5 of 5