First time at Shrigley Hall and bit nervous due to past reviews. It was all lovely. Springtime Blossom package was £69 each and well worth it. Robes and flip flops provided, locker and cabana bed for the afternoon. Four hours access to indoor and outdoor facilities. New infinity pool is rather special. The setting is amazing and it feels like a real treat. Lots of sunbeds and seating areas. Lunch was included. This was good. Other selection of drinks and food available on request. The included massage by Keeley was great too. Feeling rather zen now. Looking forward to the next time and will enjoy the steam room being open.
Amazing day today at the spa, we had a lovely relaxing afternoon in the infinity pool and had a few drinks there and enjoyed a late lunch before having a full body massage, me and my partner will definitely be returning and hoping to spend the night next time with our dog Staff were lovely and the bar/restaurant staff were great, a shout out to Rob from there who also sorted me some shampoo because I forgot to bring some Only problem I have is my package included Prosecco however staff told me it didn’t so missed out on two glasses of Prosecco, however, overall, the best day I’ve had in a long time 😍
Took my mum and daughter for an afternoon tea in the tepee by the lake. We watched the golfers whilst Sam served us drinks cakes, scones and sandwiches. Lovely member of staff who made us all feel very special. My mum is in her 90s and really enjoyed the day. We shall be back.
Have been ringing reservations for a week to sort out an existing booking that money was taken for with no option to use vouchers first. This poor customer service actually makes us query why we booked with you in the first place. Have left numerous voicemail and sent email to no avail. Only given one star as no option to give zero.
Firstly . . what a beautiful setting and lovely spa, spotlessly clean and we had a cabana reserved for the day which was also lovely, we thoroughly enjoyed our day. The massages were amazing. the lunch was delicious and topped off with the prosecco was perfect. We will return without a second thought, by far the most enjoyable spa day in this area. However . . . . We did pay for the luxury spa experience, and feel that we were somewhat short changed, some of which can be excused under current circumstances with covid, some not so much. The spa package is advertised to include 1 - butler service - difficult as no eating/drinking indoors, but no one even spoke to us after we had checked in, other than the lady in the cafe area in the morning, who was super friendly and helpful. 2 - 1 hr individual use of the jacuzzi in the VIP area - no one even showed us where the VIP area was - so this was not received 3 - lunch with prosecco - this was delicious 4 - Luxury chocolates - these were not received There was also much confusion over what time we could access the spa and for how long prior to checking in, this made child care and dog walking arrangements difficult, and we had to re-arrange several times. I was almost chased back into the spa from the cafe area by the afternoon staff, as if i was going to do a disappearing act for £7 worth of cake, that was a little embarrassing. we didn't realise cake was not inc in our package, I had advised that my purse was in my locker and i would have to go to fetch it. Now i am not one to complain, and some of these omissions are understandable under the current covid situation, but despite emailing the spa with feedback twice, it saddened me that I failed to receive a reply. all in all - i would recommend the spa, stunning setting and most enjoyable day, just could have been better had we received what we paid for in full.…