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GrandStay Hotel & Suites Chaska

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218 Reviews from our TripAdvisor Community

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There are newer reviews for GrandStay Hotel & Suites Chaska
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Showing 218: English reviews
Phoenix, Arizona, United States
Reviewed 18 June 2016

Over all the hotel was fine, but having use bath towels and half used shampoo in the room didn't give me confidence in the cleanliness of the room. The front desk did quickly bring fresh bath towels. Breakfast was OK.

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Helpful?
Thank BobPikeCTT
North dakota
Reviewed 31 May 2016

We were in town for a family visit and decided to make this hotel our resting place. Great beds, great pool area, great breakfast options... our room was clean. As of this post, some areas are under renovation so that will make it even better come our next stay.

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Thank 991pgyh
Brooklyn, New York
Reviewed 24 May 2016

The hotel is understaffed and out-of-date. The facilities seem to be falling apart with no apparent attempt at fixing the many issues that I and other guests had in the rooms. The best part of the hotel was stepping out and exploring the surrounding town of Chaska. My husband and I could not wait to check out and will likely...

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Thank 212sjordan
Elk River, Minnesota
Reviewed 24 May 2016

Check-in was not efficient we had to wait for a room and when we got to our room it was dirty sheets were not clean. There were very few towels, the room just looked as if it hadn't been vacuumed or wipe down or anything.

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Thank T7682YOpatrickh
Rochester, Minnesota
Reviewed 23 May 2016

We had a room that had recently had a water leak there was no soap no batteries in the tv remotes their were no extra pillows or blankets for the pull out service at check in was a 10 min wait breakfast service was very slow!!!

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Thank b00nieb
Minneapolis, Minnesota, USA
Reviewed 23 May 2016

This was an unfortunate stay for us. Check in was long, and staff was short handed. Our bathroom was still dirty and there were no toiletries. Next 2 mornings the breakfast was sparse and the women working said they were out of most everything. The staff that did show up was pulling doubles. We had a big group there for...

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Thank Caitlin V
North Mankato
Reviewed 23 May 2016

Lacked during check in. No one knew how shuttle service was working to wedding. 1 check in person and check out long line to wait both times, alot of loud people in hall ways after 1, not enough breakfast food in am

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Thank Tessa E
Dawson, Minnesota
Reviewed 19 May 2016

The bed was very firm and I usually like firm but this was real firm. The breakfast was not good. By the time we got to breakfast (an hour left) there was hardly anything to choose from. The rolls were dry. The room itself was nice. A little outdated.

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Thank lindsayp951
Minneapolis, Minnesota
Reviewed 27 April 2016 via mobile

I stayed here for 3 nights in April 2016. From the outside, the hotel looks nice & it also looks nice/clean when you walk into the front lobby of the hotel. As i was walking through the hallways, i smelled a musty odor and in the back stairwell, i found a dirty diaper and the stairs looked like they hadn't...

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Thank T B
Des Moines, Iowa
Reviewed 25 April 2016

We had ants in our room. The pool was freezing cold and the hot tub was luke warm. My 5 year old daughter was unable to swim in the cold temperature. Breakfast was ok and the coffee was good. Upon checkout the front desk staff was sitting on the counter and thought they would be in a uniform or have...

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Helpful?
Thank Matt J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry

Additional Information about GrandStay Hotel & Suites Chaska

Address: 1 River Bend Pl, Chaska, MN 55318-3302 (Formerly Best Western)
Region: United States > Minnesota > Chaska
Price Range: $139 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Hotel & Suites Chaska 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Best Western Chaska
Chaska Best Western
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Questions & Answers

Here's what travellers have asked, with answers from GrandStay Hotel & Suites Chaska staff and other travellers.
1 question
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New York

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Questions? Get answers from GrandStay Hotel & Suites Chaska staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms can be found at a different hotel.”
 of 5 bubbles RobertS111, 16 Oct 2016 | Read review
“Ask before booking if the renovation is complete and what the status is.”
 of 5 bubbles 875tammyi, 16 Mar 2016 | Read review
“Go elsewhere!”
 of 5 bubbles CCorey102015, 19 Oct 2015 | Read review
“The suites are laid out great. The bedroom is in the front and the living room area is near the windows, so if you are an early riser you can sit in a bright room while the late sleeper stays in the dark.”
 of 5 bubbles car277, 16 Sep 2014 | Read review
“Interior room”
 of 5 bubbles BourdainWannabes, 21 Jul 2014 | Read review
5 of 5
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