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TownePlace Suites Minneapolis-St. Paul Airport/Eagan

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83 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Minneapolis-St. Paul Airport/Eagan
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Showing 83: English reviews
Strongsville, Ohio
Reviewed 23 July 2016

Drove 5 hours to arrive at 10 pm at night with a confirmed reservation. Desk clerk said yes I see your confirmed reservation and platinum membership but have no rooms. He was clueless and had no answers. I told him to get on the phone and call someone. He did and had no answers. He offered to call someone else...

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Helpful?
1Thank bobcats2015
TownePlaceSuitesE, Manager at TownePlace Suites Minneapolis-St. Paul Airport/Eagan, responded to this review

Dear bobcats2015, Thank you for taking the time to let us know about your experience at the hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal. Please accept our sincere apology for the issues you had with your room when trying to check in. There was an...

Chicago, Illinois
Reviewed 6 April 2016 via mobile

I generally am in Minneapolis every few months for work and am happy to have found this hotel. The staff is very good and it is close to the city and express ways. Clean and organized location- exactly what Marriot's excel at. This will be my hotel of choice in the area now.

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1Thank jhauser3
Becker, Minnesota
Reviewed 1 April 2016 via mobile

We spent 1 night here for their park, sleep and fly promotion. Overall I'd give the hotel a mixed review but more good than bad. PRO The hotel allowed us to park two vehicles while we were on our trip, the front desk was friendly, they allowed us to grab juice and yogurt in the morning since we were leaving...

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2Thank Noahelijastella
Reviewed 30 March 2016 via mobile

First the positive things. The maintenance staff repairs problems quickly and the housekeepers do a great job. Unfortunately this is where it stops. The hotel manager, Cameron, sales manager, Mary L., and several of the front desk clerks have no idea what customer service is. Example, I asked for a table in my room, I was told, "if you don't...

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Helpful?
1Thank Timothy M
TownePlaceSuitesE, Manager at TownePlace Suites Minneapolis-St. Paul Airport/Eagan, responded to this review

Thank you for taking the time to share you experience in regards to your recent stay at the TownePlace Suites Minneapolis-St. Paul Airport/Eagan. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept apology for our service. We have shared your feedback with...

Minnesota
Reviewed 21 March 2016

The best thing about staying here was our shuttle driver! I can't remember his name but he thought of the customer first he was so quick to get us and help us with our bags. He dropped us off right at our car when we returned home from our vacation. The night we stayed the front desk gal was not...

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1Thank HRST210
Minneapolis, Minnesota, United States
Reviewed 3 February 2016 via mobile

This hotel is new and beautiful! I was excited there were even wine glasses in the kitchen cupboard :). We left our car there for the week we were gone with no problems and the shuttle service was great! This is my new go to hotel anytime I fly out of Minneapolis!

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1Thank Jodi M
Chicago, Illinois
Reviewed 8 January 2016

Stayed here only one night to use the park and fly to MSP airport. Arrived later in the evening. Was greeted by two really helpful front desk staff. The hotel has free breakfast however, we were having to leave earlier than the breakfast opened for our flight. The front desk staff offered to provide us anything we would want from...

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2Thank M0reTravelPlease
Minneapolis, Minnesota
Reviewed 30 November 2015

Let me start off by saying that the single dot I gave this atrocious property is because of the staff. They are gracious and accommodating as they attempt to mitigate the disastrous state of this property. So let's explore the not-so-finer points, shall we? 1) The beds are so uncomfortable they cause injury. We are in a 2 bedroom "suite"...

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2Thank KWooster
Cameron C, Manager at TownePlace Suites Minneapolis-St. Paul Airport/Eagan, responded to this review

We appreciate your feed back and it has been shared with the appropriate departments. Please extend our apologies for some of the issues you had in your room. We would appreciate a call to the hotel so we can resolve some of the issues you had during your stay. Thank you Management

Green Bay, WI
Reviewed 11 October 2015

There were 4 of us heading to Glacier National Park on an early morning flight out of MSP. The staff at the desk couldn't have been nicer. The young lady that checked us in arranged for our shuttle very early in the morning and made sure that we were able to take some items from the kitchen up to our...

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Thank linperk
Winnipeg, Manitoba
Reviewed 15 September 2015 via mobile

Stayed here for 2 nights. Thought a hotel with the Marriott name attached would be a good find. Needed a 2 bedroom; not many available. Pull out sofa bed had hair on the mattress pad and a mattress that felt like the springs were ready to pop thru. Fridge had odd odor, bathroom not clean. Front desk staff not helpful....

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Helpful?
Thank Pam M
Barb H, Manager at TownePlace Suites Minneapolis-St. Paul Airport/Eagan, responded to this review

Hello: We have taken your feed back seriously and we are looking into your comments. I am glad you received the refund we offered. Sincerely, Management

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about TownePlace Suites Minneapolis-St. Paul Airport/Eagan

Address: 3615 Crestridge Drive, Eagan, MN 55122
Region: United States > Minnesota > Eagan
Price Range: $155 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Minneapolis-St. Paul Airport/Eagan 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Towneplace Suites Minneapolis-St. Paul Airport/Eagan Hotel Eagan
Towneplace Suites Eagan
TownePlace Suites Minneapolis-St. Paul Airport/Eagan MN
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Minneapolis-St. Paul Airport/Eagan staff and other travellers.
2 questions
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Minnesota
over a year ago

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Questions? Get answers from TownePlace Suites Minneapolis-St. Paul Airport/Eagan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room at a different hotel”
 of 5 bubbles 995dc, 18 Oct 2016 | Read review
“Do not have a room along side pool - the noise from swimmers will enter your room.”
 of 5 bubbles Flyers2016, 31 Aug 2016 | Read review
“Pick a room that is downwind”
 of 5 bubbles RetColonel, 7 Mar 2015 | Read review
“Choose a room away from 35E.”
 of 5 bubbles MMJ01, 19 Jan 2015 | Read review
“Great choice if you are looking for a spacious room. Even though it is next to the freeway, we did not hear any offensive noise.”
 of 5 bubbles DJ_Elvis, 29 Oct 2014 | Read review
5 of 5