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Extended Stay America - Minneapolis - Airport - Eagan - South

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Extended Stay America - Minneapolis - Airport - Eagan - South
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74 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Minneapolis - Airport - Eagan - South
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Showing 74: English reviews
Brandon, Canada
Reviewed 28 July 2015

First off tried to check in a bit early and the young guy, flat out said no we are over booked and full and trying to clean the place! So came back at 3 finally ready and I could her him talking about how words cant describe the day he is having (public should not hear this). got into the...

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Helpful?
1Thank kylejervis
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your check in experience was not up to standards. I also apologize that our grab-and-go breakfast was not kept up and cleaned to our standards. I am also disappointed to hear about the housekeeping and AC issues in your room. To make sure this doesn't happen again,...

Reviewed 18 July 2015 via mobile

Hotel is fairly clean and the front desk staff is friendly and helpful. My only real gripes are that the channel selection for the TV is minimal, there's only about 20 channels 2 of which are Spanish channels. My number one problem with this place, is the internet. I have nearly full bars on every device I've brought with me...

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Helpful?
Thank Luke P
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review

Thank you for taking the time to write a review of your stay. While I appreciate your comments about our staff, I am sorry to hear that our amenities were not to your satisfaction. To uphold our company’s high standards, I will share your comments with our corporate office to improve our services. Thank you very much for providing us...

Maui, Hawaii
Reviewed 12 July 2015

We enjoyed the location and grounds. The 'grab and go' breakfast was sad......snack bars, packaged tasteless muffins with a orange as a fruit. The coffee machine were the individual dispenser type and took a long time to get any drinks as 5-6 people were trying to get coffee. The suite was comfortable but lacked enough shampoo and soap. I suggest...

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Helpful?
Thank RE M
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, I am glad you had a positive stay overall. I’m so pleased to hear that you enjoyed our convenient location and comfortable rooms. Thank you again for your review. We look forward to seeing you...

Reviewed 11 July 2015 via mobile

Front desk clerk was so rude at check in, she got snippy anytime we asked a question, until her manager showed up... Then she was suddenly sweet as pie. After finding our room we were unable to locate an ice machine, so went downstairs to ask where it was and all the desk clerk would tell us was there were...

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Helpful?
1Thank Jess C
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am using your comments as a training tool to coach our staff. Thank you very much for providing us with...

Reviewed 4 July 2015 via mobile

For starters when you first arrive at the hotel you feel a sense of relief because the grounds are so well kept and clean as well add the lobby area. However, once you get in your actual room it's a different story. I moved from one dirty room to another that was covered in dog hair. When I left, dog...

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Helpful?
Thank hotgirl01
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review

The feedback provided in your review is much appreciated. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am meeting with our housekeeping staff to discuss our cleaning procedures and expectations. I will also be working with our staff to ensure that we are thoroughly inspecting rooms...

Reviewed 14 June 2015 via mobile

We booked the room online got to the hotel checked in the lady was friendly went to the room someone was already in the room went back down got put into a different room went up to the new room floor all sticky hair all over the sink dirty toilet paper stuck to the toilet lifted the seat full of...

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Helpful?
1Thank meonly1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be doing more hands-on training to make sure your experience is not repeated. I really appreciate you bringing this to...

Sioux Falls, South Dakota
Reviewed 9 May 2015

If you're needing a place with easy access to the Cities, clean, quiet and inexpensive, then I definitely recommend this Hotel! The kitchenette in each room makes for a pretty cool experience...almost like you're on a camping trip (except you have a hot shower and a dry bed!)

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1Thank Tom V
Hackensack, Minnesota
Reviewed 9 May 2015

Great location near airport and Mall of America. Staff members were very responsive and welcoming. Room was exceptionally clean and comfortable. The comfort level was like that of a much more expensive hotel. Linens were top quality and bed was extremely plush and relaxing. I liked the big open closed covered by curtain. Easily accessible. I didn't use kitchen this...

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Thank Danny v
Reviewed 25 April 2015

We reserved our room through tripadvisor, It was suppose to be a smoking room but when we got there it wasn't and they didn't have any available and the guy told us that isn't what they had reserved for us. The first room we walked into the carpet was wet, they had a big dryer blowing on it and the...

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Thank Robert S
Reviewed 7 April 2015

very comfortable beds, very clean, good help especially once they get to know you, average wifi, full size kitchen, smoking rooms available. very comfortable beds, very clean, good help especially once they get to know you, average wifi, full size kitchen, smoking rooms available.

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Helpful?
Thank carm p
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that found our hotel comfortable and very clean. I am thrilled our staff was so personable and that you enjoyed having a fully equipped kitchen in your room. Thank you again for sharing your experience with us. We would love to see you again, should...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Minneapolis - Airport - Eagan - South

Address: 3384 Norwest Ct, Eagan, MN 55121-2061
Region: United States > Minnesota > Eagan
Price Range: $102 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Minneapolis - Airport - Eagan - South 2.5*
Number of rooms: 1
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Also Known As:
Extended Stay America Eagan
Extended Stay Eagan
Eagan Extended Stay
Extended Stay America - Minneapolis - Airport - Eagan - South MN
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Questions & Answers

Questions? Get answers from Extended Stay America - Minneapolis - Airport - Eagan - South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No problem with any of the three or four rooms I have had in my three or four visits over the last year. Is my go-to hotel in the area.”
 of 5 bubbles wnajr5, 22 Sep 2016 | Read review
“Room near outside door was convenient.”
 of 5 bubbles cjdehos, 16 Sep 2016 | Read review
“Quietest rooms look to the north; the other 2 sides see either the parking lot or I-35E.”
 of 5 bubbles SocEric, 6 Aug 2016 | Read review
“Book a room in another hotel!”
 of 5 bubbles ianc773, 5 Aug 2016 | Read review
“Perfect accommodations”
 of 5 bubbles josephcX3735DO, 16 May 2016 | Read review
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