Anda Spa cancelled our couple's massage less than two hours before our appointment! We initially booked a couple's massage on September 21st, for October 11th to celebrate our wedding anniversary. We let them know the special occasion via email as well. On the morning of October 11th, they called at 8:36am to cancel our 10:15am appointment. They said it was "due to an unforeseen absence". They said they could still do one appointment, however I told them to cancel the whole thing. We booked a couple's massage for a reason and not to have separate appointments! They did not apologize or try to rectify the situation in any way other than saying they would cancel free of charge like that was a special benefit being provided. This is absolutely unacceptable.
Like most we’ve been wanting to get away now that we are fully Vax’ed. this was the best experience in MSP! The room, the service, the spa (Ande Spa) were exceptional. It was my wife’s birthday and I decided to surprise her with a day at the Ande spa, dinner downtown and a stay at Hotel Ivy. The room was fantastic with its own living room and atrium with a separate bedroom. They had put out some Prosecco and chocolates for us and the next morning the breakfast in bed was fantastic, fresh and old school carted to the bedside still pipping hot. You just can’t beat it. We’ve spa’ed all over the world; US, Germany, France, India, Russia you name it…the treatments here were some of the best we’ve ever had. Absolutely the best in MSP.
I booked the Be Captivated package at the Hotel Ivy for $650 which includes $150 food, $150 spa, and $60 breakfast credit. Our room was nice if a little small (there were three of us in a double queen room without much room to open a suitcase), and the bathroom was lovely with a soaking tub. The initial customer service was great as well, but that's about where the positives end. Just a few of our observations. - The lobby bar was the only reasonably stocked bar. Both the restaurants, including the cocktail bar, didn't have a number of common beverages that the lobby bar somehow had. That was a little frustrating to our party. - Service at Menello was less than stellar. And while the food was good, I ended up ill with my head in the toilet a few hours after dining. And no, I wasn't drinking. ;-) - The spa is beautiful, but the service was spotty. My original spa attendant grabbed someone else, so I was waiting around and eventually serviced by a lovely woman. She seemed a little frazzled at first since I believe that my treatment was different from her original customer. That also meant I didn't receive my $30 add-on treatment, but that was easily removed from the bill. Another member of our party had their spa attendant walk out in the middle of her facial then cut her facial short. The third member of our party had a fantastic experience. - When I received our bill, we were charged $650 for the room plus ~$150 for dinner at Menello and $150 for my spa treatment. When I called to correct this, I was told I only had a $60 credit for breakfast. I'm not sure how the individual I spoke to thought that their double queen room was worth $650, but I told her I would call back when I found the email that stated the extras included. I found it quickly and called back. She immediately answered and said, "I see the extras now and I'll send you an updated receipt." No "hello" or "apologies for that." I really don't like giving negative reviews. I was going to give the hotel 3 stars, but the customer service was quite poor. I can't say that even with the $360 credit toward dining and the spa that our package was worth $650.…
Our stay at Ivy has been going great. Amenities are superb. GM Mark Maggiotto and Nick went searching several locations and out of their way to grab daily newspaper Star Tribune per my request which speaks to their customer service. Thank you Mark and Nick.! Breakfast at Monello was fantastic with great service. We requested daily housekeeping as well which the hotel gladly accommodated and our thanks to the housekeeping staff as well for replenishing all amenities. Five star all the way around.
This hotel is top notch. The room was spacious and lovely. The bathroom had a separate sunk in tub. The amenities are wonderful. There is a great restaurant in the hotel and a really cool bar in the basement. The gym is one of the best hotel gyms I've seen. It had two Peloton bikes, multiple concept 2 rowing machines, air runners in addition to treadmills and every other machine you would find at a nice fitness center. There is also a spa on the property.. We would stay here again in a heart beat.