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Due to a snowstorm, we spent a quick night at this Holiday Inn, which seemed to be priced lower than most Holiday Inns in the area, and I feel it's fair to say you can expect slightly lower quality than at some of the more...More
Response from Hannah D, Director of Sales at Holiday Inn Express Minneapolis-MinnetonkaResponded 1 week ago
Thank you for taking the time to leave us a review. We do appreciate all the reviews we receive so we know what we are doing well in and what we need to work on! I am glad that you found your room to be...More
Our brief visit was smooth. The staff was very pleasant and helpful. Cleanliness was top-notch. Very modern. Excellent bargain. Plenty of amenities. Only minor criticism was the rubbery eggs:(. The food choices were ample...
Response from Hannah D, Sales Coordinator at Holiday Inn Express Minneapolis-MinnetonkaResponded 26 September 2017
Thank you so much for taking the time to give us your review. We are very pleased to hear how wonderful your stay with us was! We can't wait for you to visit us again soon for your next stay.
This hotel charged me for a smoking fee when I did NOT smoke in their room and when trying to talk to managerial staff, they were rude and mean. Never in my life have I ever been treated with such disrespect and horrible customer service...More
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Response from Hannah D, Manager at Holiday Inn Express Minneapolis-MinnetonkaResponded 11 November 2017
Thank you for taking the time to review our hotel. I understand that you are frustrated, but I do know that both the General Manager and Assistant General Manager instructed you on the next steps to take if you feel the charge is fraudulant. We...More
I stayed at this hotel for two nights. I had ordered a package in advance for an event. When I arrived they could not find it. The front desk clerk actually went out to a store to purchase what I needed and delivered it to...More
Response from Hannah D, Sales Coordinator at Holiday Inn Express Minneapolis-MinnetonkaResponded 10 November 2017
Thank you for taking the time to leave us your review. I want to apologize about the misplacement of your package but I am happy to hear the staff were able to accommodate and get what you needed. I can certainly put a preference on...More
This place was going to get a three star rating from me before I saw that they fraudulently charged me a smoking fee!! Really?? Yes, I smoke, yes you can clearly see me going outside in the freezing cold to smoke. But the only smoke...More
Response from Hannah D, Manager at Holiday Inn Express Minneapolis-MinnetonkaResponded 20 October 2017
Thank you for taking the time to review our property. We always appreciate feedback provided to us. Unfortunately, we are a nonsmoking hotel and found more evidence than just a candle and cigarette pack in your room. We have our guests sign a non...More
Response from Taylor N | Property representative |
Our hotel is located approximately 15 miles from the airport and we do not have an airport shuttle. The airport has a taxi stand as well as the Super Shuttle service if needing transportation to the... More
Our hotel is located approximately 15 miles from the airport and we do not have an airport shuttle. The airport has a taxi stand as well as the Super Shuttle service if needing transportation to the hotel.
Assistant General Manager