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Sheraton Minneapolis West Hotel

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Minneapolis West Hotel
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296 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEWvia mobile

This is our go-to hotel. We are from out of state but when we come for Twins games or Vikings games we stay. It's a bit of a drive to Target Field but far enough away from crazy city traffic. Right by Ridgedale Mall with restaurants and a Target nearby. It's not the quietest hotel. Many rooms surround the open...

Thank Shylock34
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for the kind review! It is great to hear from a loyal guest such as yourself and your feedback is greatly appreciated. Our team strives to provide an excellent experience and we are excited to welcome you back next time you head to the Twin Cities!

Reviewed 4 weeks ago

The customer service was great, all polite, and quick check in My room was well appointed. The bed really soft and comfortable I wish the fridge had an off switch - I had to unplug it from the wall behind tv cabinet... I like quite conditions to sleep!! At least it's not an under window ventilation system, but there is...

Thank _Mundo_Traveler_11
About Hotel's Favourite Review
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for the fantastic review! We appreciate you staying with us and are elated to see your kind comments about our team. We hope to see you back again next time your travels bring you to our area.

Reviewed 2 weeks ago via mobile

First off the staff is fantastic. Timothy is great on the night staff. He really did a good job trying to help me. But there are way too many issues with this older hotel that not even a great staff can fix. It seems like an old Courtyard by Marriott but maybe not. Inside it echos badly and is very,...

Thank Meceebee
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your comments, and for the great feedback regarding our team. Our associates pride themselves in creating an excellent guest experience every day. I am so sorry that noise issues were troublesome during your visit. We do work on room placement that will allow for a good night of rest for all. We...

Reviewed 3 weeks ago via mobile

Dirty dirty dirty! Outdated, rooms inward facing with no natural light. My room had hairs in the bathroom, spill stains on the night table, not an outlet to be found other than in the bathroom. And the price is on the high end. Only here because Crowne plaza Plymouth was sold out. Never again.

Thank Matt C
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel and for taking the time to share your feedback. I am terribly sorry that these cleanliness issues were not addressed prior to your arrival. I will be sharing your feedback with our front office and housekeeping teams to ensure proper inspection of rooms and placement of guests remains a top priority at all times....

Deerfield, Illinois
Reviewed 12 March 2017

The Sheraton Minneapolis West does a good job for the exact type of hotel that it is - a suburban property suitable for weekday business days or weekend visits. The property is located adjacent to the Ridgedale mall but nothing else is really within easy walking distance. The front desk staff were personable and both the check-in and checkout process...

Thank dlscps
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking a moment to share your comments. We appreciate you choosing our hotel. We are glad that you enjoyed your stay overall, the room, and especially our Sheraton bedding. We hope that you would recommend our hotel to others and that we will see you again on your next trip to the Twin Cities.

Palo Alto, California
Reviewed 5 March 2017 via mobile

While I usually stay downtown when in Minneapolis, this hotel was wonderful. ( I had a meeting nearby). It boasted the usual Sheraton bathroom amenities, nice bar and happy hour menu, large lobby, enticing Club Lounge for breakfast and very large redone rooms.

Thank marcopolopaloalto
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

You are so kind! Thank you very much for taking the time to share such great feedback. We truly appreciate you staying with us and I will happily share your comments with the rest of our team. We hope to see you back next time your travels bring you to Minneapolis.

Cary, NC
Reviewed 18 February 2017

First room that I checked into was 77 F. Staff had the room AC on full blast, set to cool, but room still felt like an oven. Probably AC is disabled in the winter. Especially since it was Minneapolis in February. Requested a second room, which was 73, also with AC set to max cool. So, I cracked open a...

Thank EnviroTravel
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your comments following your stay. I am so sorry for the temperature issues experienced during your stay. While we were excited to see such warm weather in this area for February, it definitely caused some short-lived issues. We appreciate your business and hope to have an opportunity in the future to show...

Eau Claire, Wisconsin
Reviewed 18 February 2017

I was impressed on seeing the hotel because the website that I used did not do this hotel any justice. It was Beautiful. My husband and I decided to do a mini vacation because we were simply exhausted. Our room (regular double) was beautiful. Tasteful Modern/Transitional decor. The beds were amazing. I sank into those plush pillows and had the...

Thank Sharpatt
Reviewed 16 February 2017

Second time staying at this hotel because my client has an account here. There is really not much to say about this place. It's very plain no frills. I would not stay here if I were paying out of my own pocket. Pros: walking distance to a mall if you are looking for better dining options than the restaurant in...

Thank GeorgiaTech_Traveler
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for providing such detailed feedback following your stay. We appreciate your business. Please forgive us for not having the items mentioned addressed prior to your stay. I hope we may have another opportunity to host you in the future and provide the great experience that my team and I expect to deliver.

La Crosse, WI
Reviewed 17 January 2017

We had to re-schedule a 2-day conference for 35 adults on short notice, and the Sheraton easily accommodated us with breakfast and lunch both days and use of one of their ballrooms. Bathrooms are easily accessed. Close to parking. If you are a YMCA member, a very nice Y is just across the street. There is also a mall with...

Thank occdocbill
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for the great review! I'm glad to hear that our team was able to accommodate your group and we certainly appreciate your business. Thank you for pointing out some of the great amenities and local highlights. We hope to welcome you back soon for another great stay!

101 photos of this hotel

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07/05/2017 08/05/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 10,000 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Dr, Minnetonka, MN 55305-1903
Region: United States > Minnesota > Minnetonka
Price Range: $144 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 220
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Minneapolis West Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Minneapolis West Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor might minimize noise from pool, lobby, and HVAC units on top of adjacent roof (possibly the conference center)”
EnviroTravel, 18 Feb 2017 | Read review
“Rooms around the atrium area where the pool is can be noisier depending on the day / time. Avoid rooms by the elevator.”
DDRings, 18 Oct 2016 | Read review
“Avoid pool side at the weekends and the lift area.”
271haydnm, 16 Oct 2016 | Read review
“Ask for a room with a decent view.”
shortcutqueen, 31 Aug 2016 | Read review
“Families might prefer wing closer to pool. Couples might prefer fourth floor, easy access to club room for a latte or juice beverage.”
Triponeill, 26 Jul 2016 | Read review
5 of 5
US$159* /night
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