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Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
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290 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Reviewed 19 May 2015 via mobile

My stay at the Sheraton was brief. Only one night. Check in was easy, the front desk worker was nice. The room was comfortable with a very large bathroom. The bed was amazing and those pillows? So good. I got a good deal through Hotwire, I paid less than 100 dollars a night. If I had to pay full price...

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Helpful?
Thank Courtney P
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Courtney P, Thank you for taking the time to give us your valuable feed back. I am glad you enjoyed your stay but apologies for the dust in your room. Your comment has been shared with our Housekeeping team. I am hoping you will give us another chance. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager

Reviewed 17 May 2015 via mobile

This is a terrible hotel. Guest services were rude and unnaccomadating. The room smelled bad, the beds were uncomfortable and it was loud. I travel often and stay on a lot of hotels and this was one of the worst. I would not stay there again if it were free. Stay away.

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Helpful?
Thank Duper113
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Duper113, Please accept my most sincere apologies for the inconveniences you experienced during your stay. Me and the team take it personally when we fail to exceed guest expectations. I am hoping you will give us another chance. Please do not hesitate to contact me personally. Sincerely, Shawn Nayyar, General Manager

Duluth, Minnesota
Reviewed 15 May 2015 via mobile

Pretty sure the room next door had all 50 people from the pool in it tonight. As if the poolside room we got stuck with wasn't loud enough during pool hours...the screaming from adults and children coupled with the knocking and slamming doors put this stay right over the top. Just when I started to fall asleep the guests next...

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Helpful?
Thank valintyne
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear valintyne, Please accept my most sincere apologies for the noise you experienced during your stay. We have updated your profile so that next time you will be in quieter lobby atrium side rooms. Please do not hesitate to contact me if I can be of any services. Sincerely, Shawn Nayyar, General Manager

Forest City, Iowa
Reviewed 8 May 2015

A very nice hotel. Nothing fancy but did not expect that. The beds were comfortable and the room was clean. Free parking was nice and the bathroom was nice also. I would return here if in need of a hotel in this area.

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Helpful?
Thank Keith H
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Daniel H, Thank you very much for staying with us. Glad you enjoyed your stay. Come back and visit us soon. Sincerely, Shawn Nayyar, General Manager

Minneapolis, Minnesota
Reviewed 3 May 2015

Last year I stayed here and gave a less favorable review. So, I wasn't all that excited about my current stay until I entered the guest room. It was so calming and peaceful after a rough day. The bed was especially comfortable with soft quality bedding. The lounge attendant/bartender was cheerful, and the desk attendants welcoming.

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Helpful?
Thank msbien
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Msbien, I am so glad that you enjoyed your stay. I will pass along your compliments to the team. Come back and see us soon. Sincerely. Shawn Nayyar, General Manager

Moscow, Russia
Reviewed 28 April 2015 via mobile

Nice rooms, especially beds, improved continental breakfast, excellent service at reception and in the rooms. The only negative point was room window looking to corridor in front of elevator. Too noisy and I did not feel private. Also water tap in the bath looked a bit strange - you turn on cold water first and then make it warmer.

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Helpful?
Thank rugaliyal
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Rugaliyal, Thank you very much for your feedback. I am glad you enjoyed your stay. Your profile has been updated so that next time we will not host you in the few middle rooms that we have, Majority of op our rooms have windows and balconies facing the nature reserve outside. Look forward to welcoming you back! Sincerely, Shawn...

Winnipeg, Manitoba, Canada
Reviewed 28 April 2015

I have been to this hotel many times and reviewed it previously. The hotel now seems to be completely finished renovations and everything everywhere looks new. The big addition is the new club lounge which is just fantastic. It's divided into a few different areas so you can have a conversation separately from other groups that might be there. The...

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Helpful?
Thank polaraone
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Polaraone, Thank you very much your kind words. I am very glad you enjoyed the changes we have made. I will pass along your kind compliments to the team. Come back and see us soon! Sincerely, Shawn Nayyar, General Manager

Connecticut
Reviewed 24 April 2015 via mobile

Hotel staff was pleasant but this place is so dated & drab. The fake plants in the lobby are coated with dust and the renovated room still look like isolation cells. Held a meeting in the event space and carpet smelled so musty I had to leave the door open.

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Helpful?
Thank L3xi3Ann
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear LexieR, I am very sorry to learn that hotel was not up to your taste. I am very please to inform you that our Lobby is undergoing a renovation. So when you are in town next, please stop by to check us out. Sincerely, Shawn Nayyar, General Manager

Roseburg, Oregon
Reviewed 24 April 2015

The room was well appointed, great colors, with the bedding/mattress quality I expect, and the room service was prompt and friendly. The hotel looks dated from outside, but the rooms are not (except for the HVAC unit). I really loved the feel of the room, and the side table was a welcome way to be able to sit in a...

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Helpful?
Thank Amy F
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear amylsargent, I sincerely appreciate you taking the time to give us your valuable feedback. I am glad we were able to get you a room on the Atrium side. Your feedback is well taken. I will follow up with Front Desk. Come back and vist us often. Sincerely, Shawn Nayyar, General Manager

Kansas City, Missouri
Reviewed 22 April 2015

I have no complaints about this hotel. The desk clerk was pleasant. The atrium was lovely. Our room was excellent with modern furnishings. It was also very clean and sound proof. We were facing the inside which is open to the roof over the pool. But, it was closed by the time we retired. So, we were not bothered by...

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Helpful?
Thank Moving1969
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Moving1969, Thank you very much for sharing your valuable feedback. Please accept my most sincere apologies for your interactions with our Front Desk team. I will follow up internally with the team. I appreciate your kind words. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 10,000 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minnetonka, MN 55305
Region: United States > Minnesota > Minnetonka
Price Range: $115 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Minneapolis West Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Minneapolis West Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor might minimize noise from pool, lobby, and HVAC units on top of adjacent roof (possibly the conference center)”
 of 5 bubbles EnviroTravel, 18 Feb 2017 | Read review
“Rooms around the atrium area where the pool is can be noisier depending on the day / time. Avoid rooms by the elevator.”
 of 5 bubbles DDRings, 18 Oct 2016 | Read review
“Avoid pool side at the weekends and the lift area.”
 of 5 bubbles 271haydnm, 16 Oct 2016 | Read review
“Ask for a room with a decent view.”
 of 5 bubbles shortcutqueen, 31 Aug 2016 | Read review
“Families might prefer wing closer to pool. Couples might prefer fourth floor, easy access to club room for a latte or juice beverage.”
 of 5 bubbles Triponeill, 26 Jul 2016 | Read review
5 of 5