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Mystic Lake Casino Hotel

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Mystic Lake Casino Hotel
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376 Reviews from our TripAdvisor Community

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There are newer reviews for Mystic Lake Casino Hotel
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Showing 374: English reviews
Winnipeg, Canada
Reviewed 19 May 2015

The casino was very clean and nice. The staff was friendly and very helpful, the valet came out almost immediately, and was somewhat of a funny guy. The environment was just a vibrant, exciting place to be. The only thing I didn't like was the fact that they still smoke in the casino, but they did have a good band...

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Helpful?
Thank UserFriendly001
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for the thorough positive review, we are so pleased you enjoyed your stay and our property. We hope to have the opportunity to provide you with a fantastic experience again on your next visit!

Reviewed 16 May 2015 via mobile

Check in was very fast and easy. My kids went down to the caribou coffee that is placed in the lobby, they were called onto the casino floors and harassed for ID! I have a 17 and a 16 year old, they were kicked out of the spa that states "no kids under 14" because they don't have any proof...

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Helpful?
2Thank Marina D
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for taking the time to share your feedback. We are delighted to hear about the exceptional service you received during check-in, but regret the inconveniences you experienced with your children. We do have a beautiful pool area and Dakotah Sport & Fitness Center that all of our guests can use during their hotel stay. Thank you for your...

Reviewed 7 May 2015 via mobile

We absolutely will never stay here again! Came here on a night trip with a free room, and thank goodness it was free! The room was plain when we got in, but everything else was very lousy. We ate at the cafe downstairs and brought up leftovers thinking we had a fridge and microwave, but no? What kind of hotel...

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6Thank ADeGol
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for taking the time to share your feedback. We regret the unfortunate challenges encountered during your stay. We are looking at adding refrigerators to our hotel rooms in the near future. Your concerns will be addressed internally so your next visit will be superior in every way possible.

Reviewed 5 May 2015 via mobile

My stay at Mystic Lake was not what I was hoping. As soon as I arrived I was let down because I was staying in the same facilities I was in 15 years ago. The room is the same, nothing updated, old design. The flat screen tv's are unable view many of the channels. And there is only 3 channels...

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Helpful?
7Thank orrine05
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you very much for taking the time to share your feedback about your recent experience at Mystic Lake Casino Hotel. We are truly disappointed upon reading your review and the challenges you experienced with us. Please accept our sincere apologies for not meeting your expectations and enjoying your recent stay. We would like to gather more information from your...

Madelia, Minnesota
Reviewed 28 April 2015

We stayed at the Mystic Lake Hotel for a night this past winter and had a pleasant experience -- although the motel room was $200 for the night and was a comfortable room, but I think the price was extremely high for what we got. Then, we checked into getting a room there for a night of a concert we...

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Helpful?
6Thank Judy S
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for your feedback. All hotel rates are based on availability, rates go up when the demand for rooms increase, such as during the holiday weekend. As a Club Mystic Member you can earn reduced rates for hotel rooms as well as discounts in the restaurants. Signing up for Club Mystic is a great way to enjoy the fun...

New Richmond, Wisconsin
Reviewed 19 April 2015

Despite coming out on the positive side on the casino side, the hotel customer service was horrible. At check in, it took 20 minutes to get the rate we reserved. Then, we left and accidentally forgot our bathing suits in the hotel bathroom and received the most rude, unprofessional treatment possible by the hotel and security staff. We are making...

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Helpful?
9Thank Bryan H
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for taking the time to post your review on TripAdvisor. It is concerning to hear that we did not meet your expectations on your recent stay. As a guest of Mystic Lake Casino Hotel, you have every reason to expect the highest level of excellence in all aspects of your visit. Our sincere apologies for the unsatisfactory level...

Minneapolis
Reviewed 4 April 2015

I agree with most of the other reviews. I have been coming here for a decade and it's not nearly as fun as it used to be. I used to be a VIP and you could win jackpots every now and then and now you can't buy one. While they may be "regulated" they are way tighter than Vegas. The...

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4Thank hey0u812
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for taking time to review your stay, we welcome all feedback and the opportunity to improve our service and facility. It is great to hear that our team members are helpful and friendly; and that you enjoy the show room, pool, and spa. We are looking forward to offering a new and fresh look in our rooms with...

Reviewed 4 April 2015

We stayed at the Mystic Lake Casino Hotel, it was a wonderful place to stay. Hotel staff are very helpful,friendly, always willing to help with either directions or informations about the casino. Rooms are clean, not much noise but we did stay on a higher floor. No smoke smell in hotel room and beds are soft, comfortable. The Casino was...

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Helpful?
2Thank lpomerleau69
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Wow -- what a great review! Thank you for taking the time to share your experience. We are thrilled to see you found our team members helpful, our rooms comfortable and the food remarkable. We will make sure your comments are shared through the departments. Mystic Lake Casino Hotel strives to be the best place for entertainment in the Minneapolis/St.Paul...

Minneapolis, Minnesota
Reviewed 22 March 2015

While this casino is the biggest and probably nicest in Minnesota it also one of the tightest in terms of payouts. With all of the recent upgrades made to now serve alcohol it seems the payment plan is via tighter slots and less rewards through their loyalty program. As a gold level player I am lucky to earn $10 in...

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Helpful?
6Thank Tony W
MysticLake, Social Team at Mystic Lake Casino Hotel, responded to this review

Thank you for the feedback, Tony. We take great pride in providing world class gaming, exceptional amenities and creating experiences our guest’s value. We are sorry to hear you don’t value Club Mystic. We have passed along your feedback. In regards to gaming, we are highly regulated, both by the Gaming Commission and the State of Minnesota. Our Compact with...

Chippewa Falls, Wisconsin
Reviewed 17 March 2015

Mystic Lake is the biggest casino in the upper Midwest. They have by far the biggest slot selection and the most to do, other than gamble. I have to say Little Six pays much better and is where you will find the 'locals'. Well, I'm with the locals on this as this is a much more liberal casino. I have...

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Helpful?
7Thank genngsta
MysticLake, Social Team at Mystic Lake Casino Hotel, responded to this review

Thank you for expressing the kind words regarding our property and amenities. We take great pride in providing comfortable rooms, world class gaming and top notch service. We are sorry to hear about your unfortunate luck on our slot machines. As you mentioned, we are highly regulated, both by the Gaming Commission and the State of Minnesota. Our Compact with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Let's go for comfort. With so much fun and excitement at Mystic Lake(R) it's nice to know you can recharge in one of 600 spacious rooms. But the luxury and pampering don't stop when your head hits the pillow. Enjoy free Wi-Fi and valet parking, an indoor pool, whirlpool and sauna, an on-site spa and complimentary access to Dakotah! Sport and Fitness. It's the perfect way to stay and play. ... more   less 

Additional Information about Mystic Lake Casino Hotel

Address: 2400 Mystic Lake Blvd, Prior Lake, MN 55372
Region: United States > Minnesota > Prior Lake
Price Range: $162 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mystic Lake Casino Hotel 3.5*
Number of rooms: 586
Reservation Options:
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Also Known As:
Mystic Lake Hotel Prior Lake
Mystic Lake Prior
Mystic Lake Casino Mn
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Questions & Answers

Here's what travellers have asked, with answers from Mystic Lake Casino Hotel staff and other travellers.
18 questions
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Questions? Get answers from Mystic Lake Casino Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room above the 3rd floor just to be higher up and have a better view.”
 of 5 bubbles kvjneuman, 30 Jan 2017 | Read review
“think twice before booking here.”
 of 5 bubbles Mrmontreal1, 16 Jan 2017 | Read review
“get a room overlooking the golf course”
 of 5 bubbles OnThePlane1, 26 Dec 2016 | Read review
“Ask for a room overlooking the golf coarse, very pretty”
 of 5 bubbles danad545, 5 Dec 2016 | Read review
“Overall, the entire hotel experience was wonderful”
 of 5 bubbles hookedonyanni, 10 Nov 2016 | Read review
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