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Hotel itself is very clean. The room is spacious and very comfortable. The room gives off a “homey” feeling.
The receptionists (Kim and April) were very kind and helpful. Check in and check out was quick.
Grab and go breakfast/coffee offered before 930am. It is...More
It is my home away from home. Teresa and April are both professional and personal. I was perfectly comfortable and I was there seven months. I miss them a lot. I would go back there anytime. They will not disappoint.More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 3 October 2017
Thanks for the awesome feedback. Our staff is committed to providing excellent service, so Teresa and April will be happy to know their efforts helped make your stay a great one. It was such a pleasure serving you at Extended Stay America, and we look...More
Room was large, clean and comfortable. Nothing fancy, poor excuse for a breakfast with only coffee, breakfast bars and instant oatmeal. No pool or hot tub. Ten minute free shuttle to Mayo Clinic was a plus. Front desk staff was never around, hiding back in...More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 2 days ago
Thanks for evaluating your stay. We are glad to read you liked the spaciousness of your room and that our location was perfect for your needs. That being said, we are sorry for the inconvenience you experienced while here. Your feedback is appreciated as it...More
We were there for 25 nights and had maid service ONCE! I don’t mind going to the front desk for towels, but to not have the sheets changed and the carpeting vacuumed was not acceptable. Front desk personnel were great, but seemed overwhelmed at times....More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 2 weeks ago
It is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve....More
For the low price this was a good deal. You get what you pay for, so don't expect it to be a top-tier hotel, but the room I was in was mostly clean (the bathroom had some hairs and dirt), and was mostly quiet. Bed...More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 4 weeks ago
Thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an overall enjoyable stay with us. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us...More
US$81 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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