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We were there for 25 nights and had maid service ONCE! I don’t mind going to the front desk for towels, but to not have the sheets changed and the carpeting vacuumed was not acceptable. Front desk personnel were great, but seemed overwhelmed at times....More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 1 week ago
It is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve....More
It is my home away from home. Teresa and April are both professional and personal. I was perfectly comfortable and I was there seven months. I miss them a lot. I would go back there anytime. They will not disappoint.More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 3 October 2017
Thanks for the awesome feedback. Our staff is committed to providing excellent service, so Teresa and April will be happy to know their efforts helped make your stay a great one. It was such a pleasure serving you at Extended Stay America, and we look...More
For the low price this was a good deal. You get what you pay for, so don't expect it to be a top-tier hotel, but the room I was in was mostly clean (the bathroom had some hairs and dirt), and was mostly quiet. Bed...More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 3 weeks ago
Thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an overall enjoyable stay with us. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us...More
The place was clean and well maintained. April checked in and she was efficient. My husband remarked that the bed was comfortable (we are used to a firmer mattress). I paid a great price through Priceline (I booked the hotel without knowing which one it...More
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 6 October 2017
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted to read you liked our outstanding service and that you found us to be a good value. I will share your compliments with April....More
The desk reception staffare all friendly, caring and helpful but we have been fortunate to have Teresa check us in numerous times and she goes out of her way to be helpful, friendly and caring. She is definitely an asset to this motel. We make...More
Thank Rita A
Response from 00esa, Manager at Extended Stay America - Rochester - SouthResponded 2 October 2017
Rita, thanks for the awesome feedback. Our staff is committed to providing an excellent service, so Teresa and the rest of our team members will be happy to know their efforts helped make your stay a memorable one. It was such a pleasure serving you...More
US$81 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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