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No pool, no gym, no restaurant, long wait at front desk, limited breakfast, and need to upgrade for two double beds. Why do I need to order dishes for my kitchen?
My family was disappointed in this hotel and I wish we would have kept...More
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Thank Brent J
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 1 week ago
Brent, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may...More
Stay was very comfortable. While the breakfast was only a breakfast cereal bar or muffin and coffee the stay was comfortable. Unlike other extended stay places you have to ask for the plates and stuff. They have no ice machine on property, their response is...More
Thank Michael M
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 13 May 2017
Michael, it was a pleasure to have you as our guest at Extended Stay America - Rochester – South. We are glad to read you had a great stay and that you got a good night's sleep. Reviews such as yours mean a lot! We...More
Priceline gave us this one, for the price it was just fine. It is better than the North location of the same chain. Room was clean, memory foam bed, full fridge. Tv is very small, crappy, and of course very limited channels.
Don't eat here,...More
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 23 May 2017
Thank you for choosing us. We are glad you were happy with our pricing and your room. We value your business and hope that your overall pleasant experience will bring you back to our hotel again in the future.
The initial room smelled like the last visitor hadn't bathed for a month. It was so rank it took my breath away. Also smelled as if they also smoked in the room. I demanded a new room. The next room didn't smell as bad, but...More
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 21 May 2017
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working...More
Many Hotels/Motels in the area cater to those in town for medical visits. This Location sadly has Poor quality of service.
As part of ones stay at the facility dishes are provided for use while one is staying here. They don't provide the basics that...More
Thank A TripAdvisor Member
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 8 May 2017
Please accept my sincere apologies for your disappointment with our hotel policy. It is never our intention to let you down on your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather...More
US$81 - US$112 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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