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The hotel is tucked a bit out of the way. Arrived before 10pm and had to wait 15 minutes for somebody to get to the front desk. My checking in seemed like a huge inconvenience to staff. Room was OK overall and served its purpose....More
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 14 September 2017
Thank you for reviewing your stay at Extended Stay America. We are happy to know you were satisfied with your room and had an overall pleasant stay. That being said, I am sorry for the inconvenience you faced at the time of check-in. We value...More
We needed a place to stay while visiting Mayo Clinic. We found the motel via Priceline. The check in process went smoothly with very friendly customer service, very clean room, fully stocked kitchen in room, and typical coffee lounge breakfast. The Mgr on duty was...More
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 19 August 2017
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for being our guest,...More
No pool, no gym, no restaurant, long wait at front desk, limited breakfast, and need to upgrade for two double beds. Why do I need to order dishes for my kitchen?
My family was disappointed in this hotel and I wish we would have kept...More
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Thank Brent J
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 15 July 2017
Brent, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may...More
Priceline gave us this one, for the price it was just fine. It is better than the North location of the same chain. Room was clean, memory foam bed, full fridge. Tv is very small, crappy, and of course very limited channels.
Don't eat here,...More
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 23 May 2017
Thank you for choosing us. We are glad you were happy with our pricing and your room. We value your business and hope that your overall pleasant experience will bring you back to our hotel again in the future.
The initial room smelled like the last visitor hadn't bathed for a month. It was so rank it took my breath away. Also smelled as if they also smoked in the room. I demanded a new room. The next room didn't smell as bad, but...More
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 21 May 2017
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working...More
US$81 - US$106 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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