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The hotel staff was very helpful, especially Norman. We were in Rochester for medical reasons and he went out of his way to carry a recliner into our room for my brother to sleep in. He wouldn't even accept a tip from us for his...More
Thank A TripAdvisor Member
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 31 August 2016
Thank you for taking the time to write a review and for choosing to stay with us. I am more than pleased to read the level of customer service you were presented with by our staff. Norman will be informed on the excellent job he...More
If you wanna pay $100 a night to sleep on the ground, then this is the place to book!
Booked by Hotwire for two nights, then called the front desk asking for a double beds, they said ok for extra $10 per night, I agreed....More
1 Thank Badhoh
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 8 August 2016
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were unable to provide you with your room type of choice. Your comments were reviewed by the staff, and we will strive to make sure...More
We originally reserved a basement apartment on AirBnB but when we got there it was FILTHY. We immediately booked here instead. We arrived about 8pm and were greeted by a friendly attendant and met with a clean and comfortable room. It was a nice place...More
Thank Dana D
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 14 July 2016
Thank you for choosing to stay with us and for writing a review. I am glad we were able to accommodate you perfectly with a clean room and amenities to your liking. It is also pleasing to know you enjoyed our convenient location for the...More
We pulled into the parking lot late, after 11pm, it had been a long day. We tried the Country Inn and Suites, but they were running the audit and the computer wouldn't tell them if there were any available rooms for another 20 minutes. There...More
1 Thank StAvila P
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 12 July 2016
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the check in process is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I...More
Decent but nothing to write home about. Was looking for an affordable one night option before doing the Rochesterfest Triathlon. Definitely affordable, but missed the softer touches of a hotel, but maybe the room was standard for an extended stay type location. For example, the...More
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 27 June 2016
Thank you for taking the time to review of your stay. I'm disappointed your stay didn't hit the mark of your expectations, but I am glad you had a comfortable experience. The staff and I would like to thank you again for posting your review....More
US$81 - US$121 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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