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We were supposed to stay here for one night Feb 18, 2018. After we checked in we ran a quick errand before checking out our room. Once we returned we checked the mattress and discovered what appeared to be urine stains on both sides of...More
Response from Chriss W, General Manager at Courtyard St. CloudResponded 5 days ago
We thank you for your candid remarks concerning our hotel. We work very hard, every day, to make sure all of our guests have a exceptional experience during their stay with us. We sincerely apologize that that did not happen with your attempt to stay...More
Now THIS is a hotel that is clean, modern, provides a great location to an assortment of bars and restaurants, and has an exceptionally accommodating staff. I was extremely impressed by the crew of servers who catered our special dinner. You don’t find staff this...More
Response from Kaytlin C, Executive Assistant at Courtyard St. CloudResponded 5 days ago
Thank you so much for taking time to review our property! We are so delighted to hear that we've exceeded your expectations! We truly hope to see you again the next time your travels bring you back to St. Cloud!
Thankfully, we didn’t listen to Stephanie’s [from Fort Lauderdale] review. She must have been having a bad day. We continued reading reviews and decided to go with this hotel. I’m picky, so I was thinking I may be disappointed. I wasn’t!! The room was clean,...More
Thank Lisa F
Response from Kaytlin C, Executive Assistant at Courtyard St. CloudResponded 6 days ago
Thank you so much for taking time to write a review on our property! We are so delighted to hear that we met your expectations and that you enjoyed your stay with us! We hope to see you again whenever your travels bring...More
This place is gross. Blood stains on the sheets, pubic hair all over the bathroom and the showers are in desperate need of bleach. I asked to be moved, which I was. The new room had hair all over the bathroom as well, the shower...More
Thank Stephanie N
Response from Chriss W, General Manager at Courtyard St. CloudResponded 3 weeks ago
We thank you for your candid comments concerning our hotel. We pride ourselves on our hotel, both for comfort and cleanliness, and have certainly not met our goals in your situation. We know how frustrated you must have been and deeply apologize for our error....More
Great location excellent service. While I was there St Cloud experienced a snow storm. As a result the bar and lounge area was closed early. I came in later in the evening and wanted a drink from the bar before bed. The night attendant (I...More
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Response from Kaytlin C, other at Courtyard St. CloudResponded 4 weeks ago
Thank you for taking time to review our property. We are delighted to hear that you had such a delightful experience here. We will make sure that the staff member receives recognition. We hope to see you again whenever your travels brings you to...More