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Hilton Garden Inn Jackson Downtown

Expedia.comUS$119*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hilton Garden Inn Jackson Downtown
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975 Reviews from our TripAdvisor Community

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Reviewed 4 days ago NEW

I stayed ONE night and it was the most horrible experience ever. First let's talk about the parking - there is NONE! That's unless you want to pay for it. When you arrive there isn't anywhere to park from people loading and unloading. Having adequate parking for your customers is a no brainer Hilton! I am a Hilton Honors Member...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Natalie M
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Our apologies on the service you received here at the HGI King Edward, we never like to have a guest leave unhappy. If at anytime you are unhappy with your room location feel free to contact the front desk or a manager to assist so we van make your stay a much better experience. The valet parking is customary in...

HOTEL’S FAVOURITE REVIEW
Reviewed 17 February 2017 via mobile

Right when you walk in your greeted with smiles. At the check in counter, Emily is very polite and helpful. I stayed the first time a few weeks and went back last week and she remembered my name. That is always nice. The hotel looks nice on the outside, but when you walk in the lobby you think your somewhere...

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Helpful?
Thank Mw_wallace
About Hotel's Favourite Review
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the gracious comments on the hotel and the staff, and the fact we remembered your name is how we should be with all of our guests.The King Edward is a special place and we value your thoughts on it! Brian B Berry

SEATTLE, United States
Reviewed 4 days ago NEW

There isn't much to say when everything goes right. I am a frequent business traveller who generally stays in higher end hotels. Downtown Jackson didn't offer much else so I ended up here. In the end i couldn't have been happier anywhere else. I arrived late and the front desk called the bar and ordered me a drink as i...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank charleshC8789TI
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

WOW! we love it when we hear remarks about our hotel and that your stay was a pleasant one. The HGI King Edward is a very special hotel and the team inside of it as well. We not stop and continue to exceed everyone's expectations when they stay with us. Please stay with us again if you have the need...

Reviewed 6 days ago NEWvia mobile

This historic hotel is a mashup of new, fresh upgrade and twenties style. The lobby retains some of the old detail, but with Hilton gloss overlaid. The room was quiet and really comfortable. A good bed and cushy pillows made for a luxurious sleep. My only complaint is that the shower head had 3 annoying settings: sting, pseudo massage, and...

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Helpful?
Thank knygard
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

This has to be one of my most favorite TripAdvisor responses ever! Thank you for taking the time to review the hotel and from seeing how many previous responses you have completed you know your hotels and travel.The team here appreciates how you took the time to notice the little things and keeping the response more interesting most we have...

Columbus, Mississippi
Reviewed 6 days ago NEW

The hotel staff provided the best customer experience I have ever experienced. I have been on cruise ships that did not exceeded the service I experienced at this hotel! From the valet parking attendants, front desk staff, housekeeping, restaurant staff, bar staff, engineering, room service, assistance with my luggage...every person I encountered went above and beyond to meet all my...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank O4733ODmarym
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

The team and I appreciate the comments on our customer service and we like to think that we provide the best service money can buy!, but it is not about the money, it is about our passion for our guests and making them feel at home. Without you we are an empty building. Many thanks and hope to see you...

New Orleans, Louisiana
Reviewed 1 week ago

Very nice hotel. Staff was always helpful. Very nice room. Breakfast buffet was nice. Omelets are amazing.Easy access to train depot just a walk across the street. Was a nice weekend getaway to take a train ride and stay in a lovely hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Sally R
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the kind comments you stated about the HGI King Edward, we are happy you were able to stay with us and enjoy all the hotel has to offer and the timeless sensation we call the King Edward. Brian B Berry

New Orleans, Louisiana
Reviewed 1 week ago

The Hilton Garden Inn is a nice hotel if you are visiting the Jackson area. I was very impressed with the quality of service provided by the Hilton team. This hotel has a wonder restaurant, great coffee shop and a bar for cocktails. In addition, there is a small pool and spa-tub. Great place to just relax or explore Jackson.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sabrinak136
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You...

Pensacola, United States
Reviewed 1 week ago

I enjoyed my stay at this Hotel. Everything was great overall. I did not like the way the bathroom door opened to the outside and had a spring keeping it closed. For some reason it really bothered me. But other than this one thing I really enjoyed my stay there. The staff was very helpful and friendly.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank joelmA9915MN
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We appreciate your kind response to the hotel about your stay. I do understand your issue with the door closer and it is designed that way so if you open the front door it will not hit the bathroom door and damage the front door. We do spend a lot of time repairing these doors and please remember this hotel...

Memphis
Reviewed 2 weeks ago via mobile

We stayed here over the weekend , couples wekend getaway . The Hotel was in a great location, right across frommthe train station but the train didnt run all day and nite ( that was a relief) they have a great staff and the lobby area was very nice . Rooms ar spacious , not much of a view but...

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Helpful?
Thank MrsMark14
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You...

Reviewed 2 weeks ago via mobile

Friendly staff. Very nice hotel. Room was really neat and clean. Would have given them five stars but the bed in our room was horrible! It was way too firm and uncomfortable. Certain spots in the bed was higher than the other . We we were both so tired that we just had to make the best of the bed....

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Helpful?
Thank Davonda G
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Region: United States > Mississippi > Jackson
Price Range: $143 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hilton Hotels Direct, Booking.com, Travelocity, Orbitz, Cancelon, Hotwire, Priceline, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Jackson Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park on the street if possible to save valet parking fee.”
BonnieB81, 20 Mar 2017 | Read review
“Higher floors would perhaps increase the chance of getting a better view.”
PattyL286, 12 Mar 2017 | Read review
“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
deew726, 27 Nov 2016 | Read review
“Try another hotel.”
MarthaW962, 16 Nov 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
WantToSeeItAll_NC, 1 Sep 2016 | Read review
5 of 5
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US$119* /night
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Prices are for 1 room, 2 adults
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