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After a poor experience in July the new general manager George T. made the stay right after a personal phone call and kind apology ...His work is ahead of him but I am confident he will prevail in this venture in Jackson. MS. Thank you...More
Thank David K
Response from AGMBAYMONTJACKSON, Manager at Baymont Inn & Suites JacksonResponded 11 September 2017
Thank you for sharing your experience with us. We are proud to have a new, qualified, and caring manager on our team. Please come back to see us if you are in our area again.
The hotel looks like they are trying to update and fix things but there's lots of little things that show they still have some way to go. My bed was comfy and the room generally was clean. There was a layer of dust on the...More
Review collected in partnership with Baymont Inn & Suites
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
We arrived way before check in and the front desk attendent Charles was really nice and let us check in early and gave us fresh towels. When we entered out room, the carpet was dirty, there was hair all over the bathroom flood and brown...More
US$65 - US$72 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from baymontjackson | Property representative |
First and foremost, on behalf of myself and my team I would like to express my deepest of apologies for the negative experiences that you had to endure during your stay at our property. There is no excuse that can erase such... More
First and foremost, on behalf of myself and my team I would like to express my deepest of apologies for the negative experiences that you had to endure during your stay at our property. There is no excuse that can erase such an experience and for that I would like to apologize again. I have spoken with my Executive staff in regards to your review and we are doing everything in our power to ensure that these areas are given our full attention in order for such an experience to not occur again, ever! Also, we are currently in the process of renovating the property little by little.
In closing, since I am unable to identify your reservation information by Tripadvisor ID, I hope it is not a long shot, but at your convenience if you could contact our hotel and ask to speak with me, I would greatly appreciate it. I want to make things right between you and our hotel and I would be grateful if you granted me such an opportunity.
I look forward to hopefully hearing from you.
With my deepest of apologies and respects,
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"Clean, Quiet, Secluded, Private, Comfortable, Reasonable rates, Great Staff, good breakfast"