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Hilton Jackson

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829 Reviews from our TripAdvisor Community

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Showing 824: English reviews
Arlington, Tennessee
Reviewed 2 weeks ago

Every time I stay here it is like home away from home!!! The staff is alway very attentive, remember me and make me feel welcome each time. The rooms are always meticulous and breakfast is amazing with all the pluses. Being right next to Drago's for dinner helps too!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robert J
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Robert, Thank you so much for always choosing to stay at the Hilton Jackson. We love hearing from our repeat guests. We are so fortunate to have such an amazing staff. They truly do try to make each guest feel like this is their home away for home, and I thank you for recognizing them. I'm so glad you...

Jackson, United States
Reviewed 3 weeks ago

Overall, I had a pleasant stay. The hotel staff was friendly and accommodating. My only complaint would be that they update the paint and wall paper in the rooms. It looks a little dated. Aside from that everything I needed was already provided without me having to request it. It's also located in a pretty good location with options for...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank feliciab114
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Felicia, Thank you for taking the time to fill out a Trip Advisor Review of your recent stay at the Hilton Jackson. We truly look forward to seeing our guests who attend our conventions. I wish to take this opportunity to thank you for sharing your concerns along with your nice comments about your stay. Our management and staff...

Stow, Ohio
Reviewed 3 weeks ago via mobile

First time visitor here. Nice full service hotel. Had a nice king room on executive level. Very nice executive lounge that was comfy & well stocked with snacks & drinks. The employee that worked during Happy Hour is a sweetheart. Very great service & personable. Definitely would stay again Also nice workout facility

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Helpful?
Thank ChiliD9
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Chili, Thank you for taking the time to share your comments on your recent visit to the Hilton Jackson. I am so glad to hear that you enjoyed your stay, and your nice king room. We are pleased to know that you also enjoyed our Executive Lounge so much. Marlinda does an amazing job, and truly loves taking care...

Denison, Texas
Reviewed 3 weeks ago via mobile

High quality hotel, very clean, staff friendly. There is not a better place to stay in the area. Would highly recommend this hotel. All rooms are spacious and accommodating. Have stayed here before and will continue to do so.

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Helpful?
Thank A L
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear A L, On behalf of our entire staff, I'd like to thank you for your continued support of the Hilton Jackson, we truly enjoy getting to know our guest. Your nice comments means so much to all of us. I am thrilled to hear that you enjoyed the comfort of your room, and that you found our staff so...

New Orleans
Reviewed 3 weeks ago

Staff was friendly and very helpful, the maid need to tighten up on dusting , lobby look great , room can stand for upgrades and need microwave and better fridge. Overall good . Great security in parking lot!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Regina M
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Regina, Thank you so much for taking your time to leave us your thoughts on your recent stay at the Hilton Jackson. I'm truly sorry to hear that the freshness of your room was not up to your expectations. I can assure you that I have shared your concerns with the proper management team to insure that this was...

Jackson, United States
Reviewed 3 weeks ago

I truly enjoyed my stay at this location! I recommend staying at this location. The staff is very friendly, the hotel is very clean, and the location is perfect, very close to restaurants, shopping and movie theater.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank rhondac805
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Rhonda, I can't begin to tell you how much your kind remarks about your recent stay at the Hilton Jackson mean to all of us. Thank you for sharing them on Trip Advisor. We have a wonderful hotel, and our staff is amazing. They truly are what sets us apart from other hotels in this area. Our location is...

Indianola, Mississippi
Reviewed 4 weeks ago

My room was not as clean as in years past. The carpet had a large sticky spot by the conjoining room door. The bathroom had a sour smell. The service at the desk and the conference rooms was excellent, as usual.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank emilyds2017
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Emily, I wish to take this opportunity to thank you for being such a loyal customer, and for sharing your thoughts, as well as your concerns. Please accept my sincerest apology for the condition you found your room in. As you know, this is not the standard for our hotel. We work very hard to make sure our housekeepers...

Macon, MS, United States
Reviewed 4 weeks ago

I stayed here for two nights for a conference. Check in and out was easy and quick. The facilities and food were both very good. The staff were all very helpful including housekeeping. I would recommend the Jackson Hilton.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mary Ann G
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Mary Ann, Let me just begin by thanking you for your recent stay at the Hilton Jackson, and for taking your time to write such a nice review. It sounds like your conference went well, and you had a good stay. We have an amazing staff, and we pride ourselves on our hospitality and customer service. We want all...

brandon, United States
Reviewed 4 weeks ago

Last week I attended a convention at the Hilton Jackson. This hotel operates like a well-oiled machine. At every event the food, room setup, and service were exceptional. No wonder that this convention comes back to the Hilton Jackson year after year. Many of their staff have been there for decades. I will definitely come back to Hilton Jackson at...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Charla M. J
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Charla, On behalf of the entire Hilton Jackson staff, I want to thank you for your wonderful comments about your recent stay during the conference you attended. It means so much to have one of our regular customers be so complimentary about the way we operate our hotel. I have always said we have the finest group of hospitality...

Reviewed 15 February 2017

My room was not cleaned properly. There was spoiled food in the fridge. The cups had coffee stains in them (paper cups were stacked on the counter as if they were unused). The TV was not working so they had to send maintenance one time...it went out again...then they sent housekeeping to fix it. It still kept going out. I...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Felicia O
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Felicia, Let me begin by thanking you for your recent stay at the Hilton Jackson, and for letting us know what your concerns were during your stay. I understand that during your stay, the freshness of your room was of concern to you. I can assure you it's contrary to what our customers typically see from us. I sincerely...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located off I-55 in the state capital of Mississippi, the Hilton Jackson hotel offers a sophisticated atmosphere for business and leisure travelers. The Hilton Jackson hotel is just 13 miles from the Jackson-Evers International Airport and close to many popular Jackson, MS attractions, activities, and shopping. Corporate guests will appreciate the hotels proximity to many businesses and corporations, as well as our 30,000 square feet of flexible meeting space. ... more   less 

Additional Information about Hilton Jackson

Address: 1001 East County Line Road, Jackson, MS 39211
Region: United States > Mississippi > Jackson
Price Range: $139 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Jackson 3.5*
Number of rooms: 278
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hilton Hotels Direct and Orbitz so you can book your Hilton Jackson reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Jackson Hotel Jackson
Hilton Hotel Jackson
Jackson Hilton Hotel
Hotel Style:
#3 Business Hotel in Jackson
#5 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Jackson staff and other travellers.
4 questions
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over a year ago
Conway, Arkansas
1 month ago
Salisbury, United Kingdom
3 months ago
Salisbury, United Kingdom
3 months ago

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Questions? Get answers from Hilton Jackson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms that I have there are perfect”
 of 5 bubbles jerrynoel126, 12 Feb 2017 | Read review
“Opt for one of the top floors to take advantage of the Executive Lounge.”
 of 5 bubbles chexcentaur, 13 Jan 2017 | Read review
“Book your event with Amanda - she is so helpful!”
 of 5 bubbles Zurixx, 4 Oct 2016 | Read review
“Top floors have a nice view of Jackson.”
 of 5 bubbles mattman1428, 26 Aug 2016 | Read review
“All rooms are great when I stay there.”
 of 5 bubbles jerrynoel126, 25 Jul 2016 | Read review
5 of 5