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Hilton Jackson

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831 Reviews from our TripAdvisor Community

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Showing 826: English reviews
brandon, United States
Reviewed 5 weeks ago

Last week I attended a convention at the Hilton Jackson. This hotel operates like a well-oiled machine. At every event the food, room setup, and service were exceptional. No wonder that this convention comes back to the Hilton Jackson year after year. Many of their staff have been there for decades. I will definitely come back to Hilton Jackson at...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Charla M. J
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Charla, On behalf of the entire Hilton Jackson staff, I want to thank you for your wonderful comments about your recent stay during the conference you attended. It means so much to have one of our regular customers be so complimentary about the way we operate our hotel. I have always said we have the finest group of hospitality...

Reviewed 15 February 2017

My room was not cleaned properly. There was spoiled food in the fridge. The cups had coffee stains in them (paper cups were stacked on the counter as if they were unused). The TV was not working so they had to send maintenance one time...it went out again...then they sent housekeeping to fix it. It still kept going out. I...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Felicia O
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Felicia, Let me begin by thanking you for your recent stay at the Hilton Jackson, and for letting us know what your concerns were during your stay. I understand that during your stay, the freshness of your room was of concern to you. I can assure you it's contrary to what our customers typically see from us. I sincerely...

louisiana
Reviewed 14 February 2017

Hotel was in need of an update. The staff was great! Conveniently located directly off interstate and close to food options. Drago's next door. The room was very tight and needed updating. The beds were uncomfortable and the pillows were as flat as pancakes. I had to use 3 just to get a little cushion and still not comfortable. My...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Elizabeth B
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Elizabeth, I'd like to take this opportunity to thank you for your recent stay at the Hilton Jackson, and also for taking your time to write a review. I am so sorry that your experience at our hotel was disappointing, and I am also sorry to hear that you did not have a pleasant nights sleep. Please accept our...

Athens, Georgia
Reviewed 8 February 2017

We arrived at 6 AM for a conference and left at 3 PM. My pilot enjoyed the sleeping arrangements while I worked. Breakfast was great and the coffee was always fresh . I will certainly come back on my next trip to Jackson !

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank westadam
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear West, I am so glad to hear that your conference went so well, and that your pilot was well taken care of while you were attending your meetings. We certainly do appreciate your recommendation of the Hilton Jackson, and hope to see you back soon. Thank you again for staying at the Hilton, and writing such a nice review!!...

Rochester, Minnesota
Reviewed 6 February 2017 via mobile

I stayed at this hotel for two nights. The front desk staff were friendly and efficient. My room was good sized and the bathroom had plenty of counter space with the usual Hilton ammenities. The room was quiet and had one small window. I found it difficult to maintain a comfortable room temperature using the thermostat. The bed and bedding...

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Helpful?
Thank beausmom1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear beausmom1, Thank you so much for taking your time to share your experiences during you recent stay at the Hilton Jackson. This is how we track our successes as well as areas that need improvement. I am so disappointed to hear that you were not happy with the cleanliness with your bathroom. I can assure you that this is...

Anguilla, Mississippi
Reviewed 31 January 2017

This hotel has the most courteous staff at the Front desk as well as in the dining area. They make you feel welcome and special. The hotel is located near shopping and a good eating places in and near the hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lucille L
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Lucille, First of all, thank you for staying at the Hilton Jackson, and for taking your time to leave us your nice comments. We truly have a wonderful hotel, and an amazing staff. They go out of their way to make all of our guest feel like this is their home away from home. They love what they do,...

Madison, United States
Reviewed 30 January 2017

My husband and I checked in with no delay and had dinner at Drago's next door. Drago's is simply fantastic. The food is delicious and the staff is very friendly. There is an energetic feel to the restaurant. We returned to the lobby bar area and enjoyed a good time hearing Hunter Gibson play. The room was spacious, a king...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Missy S
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Missy, Thank you so much for your recent stay at the Hilton Jackson, and for taking your time to leave us your thoughts. I am thrilled to hear that you enjoyed dining at Drago's. We are so proud to have them as part of the Hilton team. They definitely bring a lot of excitement and energy to this area....

Reviewed 26 January 2017 via mobile

When I am traveling to Jackson, I always find myself making reservations at the Hilton..regardless of the cost! I feel safe there and it's a self contained hotel! On top of it being beautiful, the lounge with the piano as soon as you walk in is wonderful...especially when there is someone playing it! The front desk is always pleasant as...

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Helpful?
Thank JenniferGozaTravis
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Jennifer, On behalf of all of us here at the Hilton Jackson, thank you so much for your loyalty, and also for writing such an amazing review. I can't begin to tell you how much your nice comments mean to all of us here at the Hilton. We have a great Hotel, and a wonderful staff, that truly goes...

Meridian, United States
Reviewed 24 January 2017

Very good service , the staff is easy to work with and is very attentive. I have stayed there on several occasion and never disappointed. The amenities are very good and the restaurant in the Hotel offers a great atmosphere and very good menu. The Jackson Hilton is in close proximity to everything one needs to feel comfortable during their...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ronaldc787
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Ronald, I'd like to take this opportunity to thank you for staying at the Hilton Jackson, and also for taking your time to share your thoughts with us. I am thrilled to know that you have stayed with us on several occasions, and have always been pleased with our service. I can't begin to tell you how much this...

Reviewed 23 January 2017

Jackson Hilton is primarily a local hotel for us, about 20 miles. We chose it to celebrate wedding anniversary. The room was clean, the staff extremely helpful and friendly. Breakfast buffet had wide array of great food.

Review collected in partnership with Hilton Hotels & Resorts
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Thank RobertB12
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Robert, First of all, I'd like to say Happy Anniversary, and thank you for choosing to celebrate it here with us at the Hilton Jackson. I'd also like to thank you for being such loyal customer. I am so glad to hear that you enjoyed your stay, and found your room to be comfortable and clean. We have an...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located off I-55 in the state capital of Mississippi, the Hilton Jackson hotel offers a sophisticated atmosphere for business and leisure travelers. The Hilton Jackson hotel is just 13 miles from the Jackson-Evers International Airport and close to many popular Jackson, MS attractions, activities, and shopping. Corporate guests will appreciate the hotels proximity to many businesses and corporations, as well as our 30,000 square feet of flexible meeting space. ... more   less 

Additional Information about Hilton Jackson

Address: 1001 East County Line Road, Jackson, MS 39211
Region: United States > Mississippi > Jackson
Price Range: $139 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Jackson 3.5*
Number of rooms: 278
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Orbitz and Hilton Hotels Direct so you can book your Hilton Jackson reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Jackson Hotel Jackson
Hilton Hotel Jackson
Jackson Hilton Hotel
Hotel Style:
#3 Business Hotel in Jackson
#5 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Jackson staff and other travellers.
4 questions
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over a year ago
Conway, Arkansas
1 month ago
Salisbury, United Kingdom
3 months ago
Salisbury, United Kingdom
3 months ago

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Questions? Get answers from Hilton Jackson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms that I have there are perfect”
 of 5 bubbles jerrynoel126, 12 Feb 2017 | Read review
“Opt for one of the top floors to take advantage of the Executive Lounge.”
 of 5 bubbles chexcentaur, 13 Jan 2017 | Read review
“Book your event with Amanda - she is so helpful!”
 of 5 bubbles Zurixx, 4 Oct 2016 | Read review
“Top floors have a nice view of Jackson.”
 of 5 bubbles mattman1428, 26 Aug 2016 | Read review
“All rooms are great when I stay there.”
 of 5 bubbles jerrynoel126, 25 Jul 2016 | Read review
5 of 5