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Extended Stay America - Jackson - North

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Extended Stay America - Jackson - North
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62 Reviews from our TripAdvisor Community

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Showing 57: English reviews
Jackson, Mississippi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Let's just say North Jackson isn't like it used to be. This hotel was seedy. Up all night because of loud traffic and people YELLING at all hours of the night. We dared not unlock the door until we were ready to leave. It felt very unsafe and truly a scary place to stay. My advice is to go WAY... More 

Helpful?
1 Thank 100speedy001
Manager_11525, Manager at Extended Stay America - Jackson - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the security is truly regrettable. We are very sorry for your experience. We can assure you that we do have security. The staff and I appreciate your comments, as it will only help us to improve. If you have... More 

Memphis, Tennessee
Level Contributor
8 reviews
4 hotel reviews
Reviewed 17 October 2016

This place was gross! Hair on the bed sheets, hair on the pillows, hair in the sink, hair on the toilet! Carpet was dirty, fridge was dirty, shower was dirty, microwave was dirty! "free breakfast" was granola bars, prepackaged dried out muffins, and packets of instant oatmeal and grits! ONE worker when we tried to check in at 8. The... More 

Helpful?
Thank jdogg884

Travellers are raving about these Jackson hotels

Bonaire, Netherlands Antilles
Level Contributor
187 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 2 October 2016

I stayed 2 nights at this property. The price was excellent. The rooms are not bad but there is a lot of traffic noise, especially closer to the highway. Also I must say that the breakfast was very poor, just some instant grits and some oatmeal bars and then coffee. But again, for the price it was a reasonable option... More 

Helpful?
Thank Bonairetraveller
Manager_11525, Manager at Extended Stay America - Jackson - North, responded to this review

We want to thank you for writing a review of your stay. We appreciate the kind comments about the price being excellent and our rooms were "good"; however, we apologize that our selection choice of breakfast was poor and the interstate noise bothered you. We appreciate you informing us of these things and we will do our best to ensure... More 

Dallas Area, TX
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2016 via mobile

The saying you get what you pay for does not apply here. Room was spacious, nice and clean; the service was helpful and friendly. Location is near eating places and gas stations. Easy to get to from highway. The continental breakfast isn't much to boast about but with the money you save you could go grab something to eat and... More 

Helpful?
Thank LifeIsGoodTraveler
Manager_11525, Manager at Extended Stay America - Jackson - North, responded to this review

Thank you for taking the time to write a review and for sharing your thoughts with us. I'm thrilled to read that you enjoyed your room and found our location near restaurants and other venues suitable. It is also satisfying to know you paid an affordable price that was to your liking. Thank you again for your review. We look... More 

Shawnee, Kansas
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2016

to start had trouble checking in lady at front desk had to call manager twice / room was dirty / carpet had not been vacuumed / dried pee on the toilet and floor not sure what but something was smeared on the counters / half a two liter was in the fridge / looked like only thing done was the... More 

Helpful?
Thank jerry h
Manager_11525, Manager at Extended Stay America - Jackson - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments were reviewed by the staff, and we will take the appropriate action with regards to training our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. If... More 

San Marcos, Texas, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2016

So, I am currently writing this review while I am staying here. I am working on a project with a local University and a group of us have been lodged in this hotel for the duration of our stay. What a NIGHTMARE. Here is the laundry list of problems we have had while staying here: A used condom (YES A... More 

Helpful?
1 Thank Justin P
Manager_11525, Manager at Extended Stay America - Jackson - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am very sorry to hear about the issues you encountered during your visit. I will be working with our staff to address these issues to ensure your experience is not repeated. Thank you again for your review. We hope to have the opportunity to... More 

Saint Louis, Missouri
Level Contributor
3 reviews
Reviewed 30 June 2016

Very good customer service, friendly staff, nice quiet place to stay. Comfortable beds, full kitchen which is very helpful. I would recommend it to friends. Nice flatscreen TV. It was in a good location.

Helpful?
Thank Teacher098
Manager_11525, Manager at Extended Stay America - Jackson - North, responded to this review

Thank you so much for your kind words in your review. I'm glad you were able to take advantage of our amenities and were provided with a clean comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
Reviewed 24 June 2016 via mobile

In terms of room quality, you get what you pay for. But the customer service here was actually quite great. The front desk switched us immediately when our original room smelled of smoke, and upon checkout, they gave us a complementary Fourth of July goodie bag! So nice!

Helpful?
Thank Stephanie M
Manager_11525, Manager at Extended Stay America - Jackson - North, responded to this review

Thank you for the feedback about your stay at Extended Stay America Jackson North. I am happy to read your remarks about the outstanding customer service received. However, I am very sorry we had to switch your room because of the smell. We pride ourselves on the cleanliness of our rooms and truly apologize for the inconvenience. To discuss further,... More 

Saint Martinville, Louisiana
Level Contributor
76 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 June 2016

The Room had an odor. The toilet paper holed was approximately 6 inches above the floor (not good if you are short). It was noisy, people in the parking lot talking on their cell phones until late night. Clicking their fob to lock their vehicle making the horn go off. (over and over). Horrible...

Helpful?
Thank Kajuntwinz
Manager_11525, Manager at Extended Stay America - Jackson - North, responded to this review

Thank you for your recent response. I am truly apologetic in regards to your recent experience, while visiting our Extended Stay hotel. I completely understand how frustrating the many issues you described must have been for you. Your comments were reviewed by the staff, and we will make a better effort to be proactive for the issues to make sure... More 

New Orleans
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2016 via mobile

I was shocked by how clean this hotel was. My room was cleaned with very much detail. The hotel staff was very friendly and knowledgeable. Great location with many different restaurants to choose from. I would definitely stay here again.

Helpful?
1 Thank Allison R
Manager_11525, General Manager at Extended Stay America - Jackson - North, responded to this review

Thank you so much for posting a review of our property. It’s great to read that you enjoyed our convenient location and comfortable rooms! I truly appreciate your comments about our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Jackson - North

Address: 5354 Interstate 55 North, Jackson, MS 39211
Region: United States > Mississippi > Jackson
Price Range: $68 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jackson - North 2.5*
Number of rooms: 108
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Also Known As:
Extended Stay America Jackson
Jackson Extended Stay
Extended Stay Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Jackson - North staff and other travellers.
3 questions
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Questions? Get answers from Extended Stay America - Jackson - North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“my tip is never stay here”
 of 5 bubbles jerryh509, 16 Jul 2016 | Read review
“My tip is to stay away from this place”
 of 5 bubbles 152justinp, 5 Jul 2016 | Read review
“Rooms on the south side are definetly more quiet than the north side”
 of 5 bubbles Dequincy1978, 5 Oct 2015 | Read review
“Rooms in back are quiet.”
 of 5 bubbles larryk272, 22 Nov 2014 | Read review
“ask to review the room to make sure they are clean”
 of 5 bubbles jadaraj, 4 Feb 2014 | Read review
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