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Holiday Inn Express Hotel & Suites Laurel

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49 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Laurel
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Showing 49: English reviews
Reviewed 8 September 2015 via mobile

I've been working in hotels for years, I work at one now, so whenever I say the staff was bad, VERY bad. The rooms were great but the breakfast woman you barely seen and when you did she didn't say anything to you. But first off we were there for my grandmothers funeral, and that night we checked in and...

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Helpful?
Thank Aaron M
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear Aaron M, Thank you for leaving a candid review about our hotel on TripAdvisor. It is with utter regret to know that your experience was not as pleasant as it should have been. We apologize for the disappointments you had with the pool and the hot tub. We are also sorry for not being able to deliver a good...

Chattanooga, Tennessee
Reviewed 31 August 2015

Stayed at this location August 2015. Room was very clean, hotel was under remodeling, but handled very well. Courteous, polite, friendly staff. Neighborhood looks a bit iffy, but lot and hotel are very secure. Good experience, and I will return to this location again in the future.

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Thank Joe L
Reviewed 8 August 2015 via mobile

Kaylee was great!! Nice hotel, great room, bed, and breakfast! Kaylee was really nice and got us in the room quick. The room was large and had great amenities. The bathroom was large too and the shower was great. Thanks!! We highly recommend this hotel. We were traveling to New Orleans from Alabama.

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Thank Jenna S
GM-Laurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Thank You so much for the wonderful comments you posted for our hotel. Please let us know if there is anything we can do to assist you in the future.

Starkville, Mississippi
Reviewed 24 July 2015

I stayed here for a conference in April, and I didn't spend a ton of time in the hotel, but what I did it seemed really nice. I liked that it was really close (within walking distance) to Buffalo Wild Wings for dinner and drinks. The beds were comfy, rooms were clean, and breakfast was good

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Thank Samantha K
League City, Texas
Reviewed 22 July 2015 via mobile

I have stayed at this hotel a number of times and roughly six times a year for business. In the past year this hotel has gone down dramatically from what is offered to the quality of customer service. The hotel smells like chemicals constantly, guessing they are trying to control the ant and bug problem. I am writing this review...

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Helpful?
Thank ccorder18
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear ccorder18, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with cleanliness and service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor...

Flossmoor, Illinois
Reviewed 17 July 2015 via mobile

I have only been in the hotel for about 12 hours as I'm writing this review. Had I known the actual conditions here were this poor i would have elected to stay elsewhere but with the photos and pricing I felt like I was guaranteeing myself and my family peace of mind and comfort. So I want to start off...

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1Thank KingJames1580
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear KingJames1580, Thank you for taking the time to post a detailed review about your stay with us. We would like to apologize for falling short of your expectations regarding our room conditions and facilities. We also regret the issues you had with our staff. Reviews like yours are very valuable as they enable us to target areas we need...

McKinney, Texas
Reviewed 22 June 2015 via mobile

Stopped here with our daughter and son in law and 3 children, on the way to Gulf Shores. Room was well appointed and wifi worked very well. Bed was comfortable. Breakfast was excellent as usual. Overall, very pleased and would stay here again.

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Helpful?
Thank Alan W
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Alan W., You're awesome!!! Thank You for the wonderful comments. Since the hotel has been under new management as of October 2014, we have taken great strides to improve both our product and service here at the Holiday Inn Express & Suites Laurel. I am truly glad that our efforts have paid off and reflected back to our guests. The...

Diana, Texas
Reviewed 30 November 2014

I have stayed at this Hotel several times, it is always a pleasant stay. I would say the average Holiday Inn Express, friendly staff, decent rooms. The exercise room is a little lacking, small, two out of three of the machines work. The breakfast is good, the location is good. Mostly business travelers, a lot of oilfield workers stay here....

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Thank Houcktj
GSMLaurel, Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We would like to thank you for the nice comments. We will continue to work to making your next stay with us exceptional.

Reviewed 30 October 2014

This property is a great stop over for the weary traveler. I was most thoroughly impressed with the cleanliness of the smoking rooms. I am not a smoker and on a recent business trip I had forgot to book my room, and my only choice was a smoking room. Well to my surprise the cigarette smell was not noticeable. The...

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Helpful?
Thank Dayne B
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

I want to thank you for staying with us in Laurel MS and for the wonderful comments. Please let us know if you can be of service to you in the future.

Nashville, Tennessee
Reviewed 26 August 2014

Terrible smell in lobby, black mold growing in bathroom. I wouldn't recommend it. Front desk was friendly and curious, but offered no help or resolution to the problem. Mold was so bad, I ended up having to change hotels.

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Thank rrfh1
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We sincerely apologize for the inconvenience you had faced during your recent visit to our hotel. We would like to inform you that the smoking smell issue on the second floor has already been resolved. Our carpets have been professionally steam cleaned and the hallways and rooms smell very clean refreshing as they are supposed to be. We are sure...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Laurel, MS Hotel Offers a Gracious Welcome Oak-lined streets welcome you to our new hotel, the Holiday Inn Express Hotel & Suites Laurel. Located off I-59, our hotel in the historic town of Laurel is centrally located between Meridian, Hattiesburg, and Jackson, Mississippi. Families enjoy lodging at our charming Laurel, MS, hotel because it offers easy access to nearby attractions. Located within 10 miles of our hotel are the Lauren Rogers Museum of Art, the Magnolia Center and the Sawmill Square Mall. You can experience life as it was in the 1880s when you visit Landrum's Country Homestead & Village. With over 50 buildings on 10 acres, this is where 'history comes to life' at this living history museum. Corporate guests are impressed with the accommodations of our Laurel hotel and its location near local businesses such as the South Central Regional Medical Center, Howard Industries and Masonite. The hotel has two meeting rooms and can seat up to 70 guests. We also offer free high-speed, wireless Internet access throughout the hotel. Lodging in our Laurel, MS hotel pleases business and leisure travelers alike with our complimentary, hot breakfast bar that features our signature cinnamon rolls. Guests can devote time to relaxing in our indoor pool, whirlpool, and sauna or workout in the fitness center. There's even a sports court! Book your reservations today for our great Laurel, MS hotel's deals and rates. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Laurel

Address: 2008 Jefferson St, Laurel, MS 39440-4261
Region: United States > Mississippi > Laurel
Price Range: $125 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Laurel 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Laurel
Holiday Inn Laurel
Holiday Inn Express Laurel
Laurel Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Laurel staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Laurel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont forget your bathing suit”
 of 5 bubbles ditullis, 28 Nov 2016 | Read review
“May want to ask whether there are events taking place just to be prepared.”
 of 5 bubbles kendreab, 18 Oct 2016 | Read review
“Accessible, very good lighting”
 of 5 bubbles mejordan2317, 3 Jul 2016 | Read review
“We were on the 3rd floor and it was very quiet.”
 of 5 bubbles 6491cwd2001, 27 Apr 2016 | Read review
“The hotel had a good rating so I was surprised at the conditions. Terrible smell in lobby and the entire 2nd floor smelled like a cigar parlor. Terrible mold all along the top of the tub and shower. Front desk apologized, but no real resolution. I felt bad for her as she was the only staff on the property and had little control. The rest of the room seemed very clean, but even though it was a non smoking room, the smell of smoke was everywhere and overwhelming.”
 of 5 bubbles rrfh1, 26 Aug 2014 | Read review
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