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Holiday Inn Express New Albany

HIExpress.comUS$81*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express New Albany
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95 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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Reviewed 4 days ago NEWvia mobile

On May 8th 2017, we had made a reservation for may 18th and 19th, I had called ahead of time informing the hotel that I would be arriving at the hotel sometime around 2 am in the 19th (I was going to pay for two nights knowing I would be arriving early in the morning), upon arrival, as I talked...

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Helpful?
Thank Israel F
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We at the Holiday Inn Express regret your experience at the Hampton Inn. Next time you're in town, we would love to host you. We have mini refrigerators and Keurig coffee makers in all of our rooms as well as complimentary wi-fi. Our rooms are clean and our staff is friendly. We encourage you to visit New Albany again soon!

Baton Rouge, Louisiana
HOTEL’S FAVOURITE REVIEW
Reviewed 29 November 2016

We hurriedly checked in on Sunday afternoon without any problem. Monday thru Thursday mornings coffee was available by 5AM, and breakfast was ready by 6AM. Every request we made was promptly met by capable and courteous staff. This is our seventh year to stay at this facility, and we look forward to coming back next year.

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Helpful?
Thank Thomas R
About Hotel's Favourite Review
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thanks for your loyalty! We appreciate the kind review and your continued patronage. Can't wait to see you next year.

Savannah, Georgia
Reviewed 1 week ago via mobile

Was able to get a room at the last minute on the way to Memphis. Hotel was clean and desk clerk was very nice. Room was clean as was the bathroom. Parking was a bit of a chore, but all in all, very enjoyable.

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Helpful?
Thank Peepye
Gulf Shores, Alabama
Reviewed 17 April 2017

This is an old property that has not been maintained properly or periodically updated. In my opinion no longer merits the Holiday Inn badge. Staff were very courteous and competent but the physical plant is junk. This place needs to go to a junk label at about $50 a night tops.

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Helpful?
Thank HWS1946
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We truly appreciate that you have rated our staff's service to be high. However, we regret that you found the property to be below your expectations. Your feedback is instrumental for us to upgrade what we can to achieve 100% guest satisfaction. We take your comments very seriously and will work toward making a better impression on your next visit.

Reviewed 19 November 2016 via mobile

Upon arriving, the lobby looked very nice, and the staff was very friendly. I was so disappointed when I got to my room. The room smelled horribly and the carpet was filthy. I went back down to the front desk and asked for another room. The girl at the desk was very apologetic, she gave me another room. The new...

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Helpful?
1Thank shabby c
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We strive to provide each guest with exemplary service and accommodations. We are concerned by the quality you experienced as these issues mentioned are certainly not our standard. If you would reach out to discuss your experience further, we would appreciate the opportunity to make it right, and make a better impression upon your return to the area.

Daytona Beach, United States
Reviewed 5 November 2016

Upon check-in, we realized the customer service here was amazing. It was a welcome change from the everyday "not my job" attitude you get in so many places. The rooms were spotless, every employee greeted you with a warm smile and a good morning. There was one employee in particular, Michelle, who had fantastic customer service skills when we checked...

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Helpful?
Thank Timothy G
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Michelle is an exemplary team member and we're so glad she made an impression. We are encouraged by your kind words, and thankful for the time you took to write such a thorough review. We hope to see you the next time you're in town - safe travels!

Rogers, Arkansas
Reviewed 17 October 2016

Everything was perfect, the pool was fun and the breakfast was delicious. The room smelled like smoke but we didnt know we could get a non smoking room. Didnt really bother us much though. Just needed a place to rest.

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Helpful?
Thank Menali6
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

"Everything was perfect" - can't get much better than that! Thanks for the kind review. Safe travels - we can't wait to see you again.

Reviewed 17 October 2016 via mobile

It isn't my first time in this facility but besides the door frames are getting more and more paint on it nothing changed. Hotel is right of the highway and close to some shops and food locations, staff so far was friendly and helpful, lobby is clean and nice decorated, breakfast is free and a simple HIE standard, so do...

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Helpful?
Thank Juan Carlos M
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to leave such thorough feedback - we can only improve based on what our guests are saying. The value for your money should definitely be matched in service and we regret that we fell short this visit. We hope we can make it up to you the next time you're in town. We will...

Birmingham, Alabama
Reviewed 17 September 2016

We stayed here for the Ole Miss game, had 2 nights reserved. The first night I woke up thinking there were things crawling in my legs then about 4:30 AM I had a bug crawling across my face. I grabbed it and through it across the room. I went to the front desk and told them what happened, they were...

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Helpful?
2Thank smsalabama23
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We take these concerns very seriously and immediately called our pest management company to investigate. There were no signs of bed begs found in the room, and upon inspection of the photo you posted, our expert identified the bug as a beetle commonly brought in with foot traffic. We are a popular destination for guests who like to bring their...

Thomson
Reviewed 3 September 2016

We stayed in this hotel the first night of our two week road trip to the Grand Canyon. The personnel here was very friendly and helpful. The desk clerk on duty gave us a list of places where we might grab a bite for supper. It is an older facility, so the rooms were a bit of a throw-back in...

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Helpful?
Thank Nan T
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thanks for the kind review! We're glad your journey started off on the right foot. We hope the rest of your road trip is just as pleasant - safe travels!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express New Albany. Minutes from downtown New Albany, travelers appreciate how our atmosphere makes comfort and convenience a top priority. This three story, interior corridor hotel features 75 guestrooms (5 two room suites), fitness center, business center, an outdoor pool and the new Express Start Hot Breakfast Bar. Only 32 miles from Tupelo Regional Airport and 80 miles from Memphis International Airport. We are located off Highway 78 (exit 61) the main artery between Tupelo, MS and Memphis, TN. Visit New Albany, MS and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express New Albany

Address: 300 State Highway 30 W, New Albany, MS 38652-2401
Region: United States > Mississippi > New Albany
Price Range: $119 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express New Albany 2.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Holiday Inn Express New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express New Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Breakfast tip: The cinnamon rolls are great--just don't count calories!”
J9020QRthomasr, 29 Nov 2016 | Read review
“We stayed in room 214, it was very quiet but I am sure they are all very nice.”
774timothyg, 5 Nov 2016 | Read review
“It may be quieter to have a room on the back side of the hotel, however, ours was on the front it was fine.”
573nant, 3 Sep 2016 | Read review
“Down the hall from the main desk is nice and quiet.”
BarbM246, 29 Aug 2015 | Read review
“Try to avoid rooms on the first floor-noise from parking lot can be an issue.”
eeplebneesta, 25 May 2015 | Read review
5 of 5
HIExpress.com
US$81* /night
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Prices are for 1 room, 2 adults
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