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Holiday Inn Express New Albany

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Express New Albany
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93 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express New Albany
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Showing 92: English reviews
Branson, Missouri
Reviewed 9 August 2015 via mobile

PLEASE AVOID THIS HORRIBLE HOTEL The entire hotel REEKS of cigarette smoke; nasty, disgusting old and new smoke smell. I understand that the hotel is not all non smoking and that some rooms are smoking rooms, HOWEVER THEY NEVER TOLD US IT HAD SMOKING. The front desk lady, the 1800 number lady, the other front desk lady, and the front...

2Thank SusieR2S1
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to share your experience. Since your visit we have taken greater steps to ensure that all our guests are comfortable and we hope you will consider us again if you're ever in the area. Safe travels!

Sarasota, Florida
Reviewed 9 August 2015 via mobile

We are traveling from Missouri to Florida and we drove all day to reach this hotel. Exhausted and ready for some rest, we checked in and got our reserved rooms on the third floor. THE ENTIRE BUILDING REEKED OF CIGARETTE SMOKE. The lobby, the first floor, the elevator, the hallways, and THE ENTIRE THIRD FLOOR was unbearable. We were told...

2Thank TheTwinsTravel
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear TheTwinsTravel, Thank you for taking the time to write a review about your stay with us. We regret that your stay was not 100% satisfactory. We would also like to apologize for falling short of your expectations regarding our rooms and facilities. We give the utmost importance to our guest comments as they help us improve and continually provide...

Reviewed 8 August 2015 via mobile

Oh my. Lord help me write this review without getting wrinkles and gray hair. This hotel is terrible. The staff was decent. I'm being kind. They claimed our room was smoke free. It was on the same floor as smoking rooms. The smell of smoke almost knocked me out getting off the elevator. I made it to my room through...

2Thank TerryTwin2
Reviewed 4 August 2015 via mobile

Found on Trip Advisor... right off the main highway. Clerk was friendly as were all working here. Price was cheaper than I saw online. It was "Pancake Night." They were free and good. Room was nice and clean...very spacious and pretty. Granite counter in bathroom. Breakfast was organized and tasty. Many choices. We used the outdoor pool as well. Kids...

Thank Kasandra L
Reviewed 1 August 2015 via mobile

BED BUGS! Stayed here on business and the second week I came home with bites all over me but was not sure where they came from, went back the next week and woke up at 2:00 AM with bed bugs crawling all over my face and neck. Was originally told by management that it was not bed bugs just beetles,...

4Thank Jaluke
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear Jaluke, Thank you so much for sharing your experience with our hotel. We would like to apologize for the inconveniences you encountered with the bed bugs during your stay. We would like to follow up on this situation that is why we have sent you a private message to obtain more information. We hope that you can respond at...

Biloxi, Mississippi
Reviewed 31 July 2015 via mobile

We came up to New Albany for family matters and we did not get to the hotel till 11pm and the staff was quick to check us in. It took maybe 10 minutes tops and the room was amazing. The breakfast was amazing the cinnamon rolls were the best part and they were to die for.

Thank Jeremy P
Reviewed 11 July 2015 via mobile

We stayed one night, passing through. It was clean, the front desk clerk was very nice and helpful. The room was big. Minor flaws because it's not brand new anymore. The tub dripped. Some sheet rock behind the toilet had been patched. It's close to fast food restaurants. We had pizza delivered. I would stay again.

Thank SummerofShawn
Saint Louis, Missouri
Reviewed 30 June 2015

we had no reservation but had to stop because grandson had an episode and could not sit in car anymore! staff noticed him being upset and got us into a room right away. It was staff apreciation day and the staff was in pool area with thier families. I bring this up because I expected this to be a hassle...

Thank pattersonch
Longmont, Colorado
Reviewed 30 June 2015 via mobile

Saved a few bucks by booking online vs desk price. Great staff - Margot at the front desk was very friendly and helpful. Lobby and public areas very clean and well decorated. Nice room, very tasty breakfast with plenty of options. Would definitely stay again.

Thank Justin G
Reviewed 29 June 2015 via mobile

The staff at this hotel are amazing! Due to a series of circumstances, I ended up accidentally leaving my jewelry box in a room. I am in the process of moving, and this box contained not only jewelry, but also critical personal papers and money. The staff handled the situation beautifully. They tracked me down and returned it to me...

Thank Wprov356

45 photos of this hotel

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Hotel & Grounds (7)
Room/Suite (9)
Bathroom (1)
Dining (4)
Business Centre/Function Rooms (2)
Pool/Beach Area (1)
Other (4)
07/05/2017 08/05/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express New Albany. Minutes from downtown New Albany, travelers appreciate how our atmosphere makes comfort and convenience a top priority. This three story, interior corridor hotel features 75 guestrooms (5 two room suites), fitness center, business center, an outdoor pool and the new Express Start Hot Breakfast Bar. Only 32 miles from Tupelo Regional Airport and 80 miles from Memphis International Airport. We are located off Highway 78 (exit 61) the main artery between Tupelo, MS and Memphis, TN. Visit New Albany, MS and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express New Albany

Address: 300 State Highway 30 W, New Albany, MS 38652-2401
Region: United States > Mississippi > New Albany
Price Range: $111 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express New Albany 2.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Holiday Inn Express New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express New Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Breakfast tip: The cinnamon rolls are great--just don't count calories!”
J9020QRthomasr, 29 Nov 2016 | Read review
“We stayed in room 214, it was very quiet but I am sure they are all very nice.”
774timothyg, 5 Nov 2016 | Read review
“It may be quieter to have a room on the back side of the hotel, however, ours was on the front it was fine.”
573nant, 3 Sep 2016 | Read review
“Down the hall from the main desk is nice and quiet.”
BarbM246, 29 Aug 2015 | Read review
“Try to avoid rooms on the first floor-noise from parking lot can be an issue.”
eeplebneesta, 25 May 2015 | Read review
5 of 5
US$94* /night
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