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Hilton Garden Inn Jackson/Pearl

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Hilton Garden Inn Jackson\/Pearl
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300 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jackson/Pearl
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Showing 299: English reviews
Kosciusko, Mississippi
Level Contributor
151 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 July 2016 via mobile

First time stay at this facility near Trustmark Park. The hotel backs up against busy Interstate 20 and all even numbered rooms have windows facing the highway. I requested an odd numbered room facing the front of the property and had no noise problems at all with the I-20 traffic. The staff was very courteous and efficient and the rooms... More 

Helpful?
Thank RAutry
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2016 via mobile

Stopped here for an overnight stay during a family road trip. Nice lobby, courteous staff, large room. Little touches in the room were lacking...paper thin towels, bathroom wasn't super clean, carpet needed a shampoo, bed was ready for a replacement. Nonetheless, decent value for the money. Was surprised to find the breakfast cost $9.95 without coupons. Don't all hotels offer... More 

Helpful?
Thank Aaron H
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are... More 

Youngsville, Louisiana
1 review
Reviewed 29 June 2016

This hotel is a Nice place with friendly staff. Great location, right off the interstate with lots of restaurants nearby Excellent breakfast. Made to order eggs Rooms were clean and A/C went to 61*. Nice and cold! Plan your next trip here

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank heatherlehorton
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the your overall experience to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Fairview, United States
2 reviews
Reviewed 21 June 2016

Our mattress was the most uncomfortable thing I have slept on in years! Bright light on the hotel exterior shining into our room all night long since curtains did not close completely. And, the hotel is so close to the highway, there is barely a tree between the room and trucks zooming past at all hours.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Elizabeth B
Colette T, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Dear Liz Burkhart: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with... More 

Daytona Beach
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2016 via mobile

When traveling I go out of my way to find and stay at Hilton Garden Inns because they are a full service hotel. This one does not fit that category. The room was clean, and comfortable, but that's it. The loudest hotel I've stayed due to location right on the highway. They provide ear plugs on your nightstand. It's just... More 

Helpful?
Thank bigbade
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room and lack of services. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying... More 

Broken Arrow, Oklahoma
1 review
Reviewed 14 June 2016

Ask for two towels, never received them! Will never travel through this area again, big mistake overall! Overall town was bad as well! Also only grab and go breakfast. At other hotels, same price with hot breakfast offered! Family did not feel safe in this area period!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 788rickeyh
Colette T, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

Memphis, Tennessee
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2016 via mobile

My recent visit to the Hilton Garden Inn Jackson/Pearl, Mississippi was wonderful. My family spent the night in room 108. This is a double queen bed suite with a pull out bed and high ceilings. The beds were comfortable and the freeway noise, although slightly audible was easily drowned out by turnung the room ac fan to on. The staff... More 

Helpful?
Thank 238scotty
Colette T, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the experience at our hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Garland, Texas
1 review
Reviewed 12 June 2016

The hotel is usually good. Great beds. This time cigarette smoke in an adjacent room was bad. The in hotel food looked better but we still chose to eat out (breakfast and dinner) breakfast is way over priced. We just wanted quick get and go.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank garykT5171OA
Colette T, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am sorry you found your room odor unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider... More 

birmingham, United States
1 review
Reviewed 10 June 2016

Room was a bit worn. Bathroom door was locked upon arrival. Dirty blanket on foldout bed and no sheets provided. Late check in and had to go back to lobby for sheets and use a key to get into bathroom. this survey is a bit demanding.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike B
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am sorry your stay did not provide the quality of service and cleanliness you deserve. We will work hard to improve these issues for future guests. Thank you for taking the time to fill out survey. More 

Fayetteville, Arkansas
1 review
Reviewed 9 June 2016

Unless your looking for black mold, a non-draining sink and a stopped up toilet...this IS NOT your hotel. I would have expected when booking a King suite with a jacuzzi tub (their most expensive room) that the room would have a seat to sit in other than a desk chair. I also could have driven to the coast and back... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shandy R
Colette T, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room and experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Dr, Pearl, MS 39208-5900
Region: United States > Mississippi > Pearl
Price Range: $126 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson/Pearl staff and other travellers.
3 questions
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Paragould, United States
over a year ago
Paragould, United States
over a year ago
Kalamazoo
over a year ago

See all questions (3)

Questions? Get answers from Hilton Garden Inn Jackson/Pearl staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DON'T stay in a room near I-20”
 of 5 bubbles misteron2014, 3 Sep 2016 | Read review
“rooms are great. staff ok. manager very rude. please take pictures for yourself when you arrive or they will lie on you”
 of 5 bubbles 127marlisah, 2 Jun 2016 | Read review
“If you are forced to stay here, make sure to have room away from interstate.”
 of 5 bubbles Doug-n-Tricia, 21 May 2016 | Read review
“Quiter floor, away from back of hotel, next to interstate.”
 of 5 bubbles JamesW707, 5 May 2016 | Read review
“Ask for odd numbered rooms away from the I.20”
 of 5 bubbles barrycQ3376CR, 30 Dec 2015 | Read review
5 of 5
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