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So let me start by saying that this is a basic everyday Holiday Inn Express which affordable and nice. Its clean and the customer service is good.
The outdoor pool, the fitness center, and the continental breakfast are ordinary nothing special.
However, there is an...More
3 Thank ThomasM1
Response from IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And SuitesResponded August 12, 2017
Thank you for choosing us and for sharing your experience. I am happy that you found our staff commendable and the facilities average at its best. However, I understand that your stay did not turn quite as expected due to the odor and...More
First time in Philadelphia. It's been years since I've stayed in a Holiday Inn and now I know why! Walked in room and it immediately smell of urine. Luckily, we keep air freshener with us when we travel. We also had 2 other couples with...More
1 Thank Venelda K
Response from IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And SuitesResponded June 15, 2017
Hello Venelda K,
Thank you for posting honest feedback about your stay at the Holiday Inn Express Philadelphia-Choctaw, MS. I'm sorry that housekeeping fell short of making your stay comfortable. Your review will be shared with their management team to ensure that the rooms are...More
Hotel was very clean. There were chocolate chip cookies when you walk in which is nice for the kids. In our room there was a small fridge and microwave and a keurig coffee machine with three pods. Breakfast was decent. Hot items were sausage, some...More
I've stayed here a number of years for business. This time the room was musty and damp smelling. It definitely needs a thorough airing out. Two more business people I met with the next day said they now stay in another town because of the...More
1 Thank Maggie S
Response from IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And SuitesResponded June 4, 2017
Dear Maggie S,
Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable accommodations and excellent service. However, it is disappointing...More
I arrived late to the hotel to a very nice and friendly front desk team member. Was easy to check in and get settled in. Hotel was very clean and bright. Enjoyed the stay at this hotel, even though it was a brief stay. Would...More