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Renaissance St. Louis Airport Hotel

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Renaissance St. Louis Airport Hotel
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720 Reviews from our TripAdvisor Community

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Showing 716: English reviews
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st louis
Reviewed yesterday NEW

we have stayed in this hotel twice because of early flights out of the airport and they have nice rooms and shuttle service every 30 minutes. the first time we went, we were not impressed with the desk clerk since she was very rude to us. but the rest of our stay there was good so we went back a...

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Helpful?
Thank K S
Jefferson City, Missouri
Reviewed 2 days ago NEW

This hotel is very nicely appointed, and recently renovated. Comfy rooms, quiet, and very handy proximity -- with free shuttle -- to the St. Louis airport. We did not dine there, so cannot comment on the food quality, but the lounge staff service was excellent. And best of all, the rates were quite reasonable for a hotel of that stature...

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Thank Visitor6985
Dallas, Texas
Reviewed 6 days ago NEW

I stayed on a Friday night and the check in was easy and I was treated kindly. I ate dinner in the lobby bar/restaurant and the chicken sandwich was very good, and in the AM, I had a quick breakfast which was also decent, as expected for a buffet. Plus I got it for free since the concierge lounge is...

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Helpful?
Thank John H
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the nice comments and feedback on your stay. We do appreciate them. We do hope to see you back with us soon.

Toronto, Canada
Reviewed 1 week ago via mobile

It's been a while since stayed here and the property has taken a step down. Maybe change in management or just not interested in the business. Generally mobile check-in means you arrive and can go straight to the room. Not here. Line up to check in, elite line is long as the reception is on a long phone call. 10...

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Helpful?
Thank John F
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback on your recent stay. We do apologize for your stay not meeting your, or our expectations. We do agree, mobile check-in should be quick and easy and we will be addressing this immediately. We also apologize for the experience in our club lounge. We normally get high praise for this area and we will investigate...

Saint Louis, Missouri
Reviewed 1 week ago via mobile

I was there on a Saturday morning and hungry so did their buffet. Of course, it's hard to do scrambled eggs on a buffet but they were ok. Sausage was good and there was plentiful fruit . I had a couple of pancakes that were too thin but adequate.

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Helpful?
Thank Bobby44881
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the kind words on our buffet. We do appreciate the observations. We hope to see you back with us soon!

Madison, Wisconsin
Reviewed 2 weeks ago

Booked this hotel for a weekend to visit family in the area. The rate was inexpensive so I thought it was a great deal. First the parking was almost full as was the hotel and we ended up parking far from the door. Because the hotel was full with weddings the lobby was full. That was ok but the bartender...

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Helpful?
Thank Eric J
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We do apologize for not meeting your, or our, expectations. We do attempt to staff for our forecast and occasionally we get more guests than anticipated. We do apologize this affected your stay. We do always have 2-3 managers on site and they must have been busy elsewhere. Thank you for the observations and we...

Reviewed 2 weeks ago via mobile

So from the beginning we pulled up. A nice lady greeted us help us get all of our stuff out of the car. While I was checking in check into it maybe 7 minutes there were three people ahead of me. So that wasn't very bad at all. We got up to our room it was so nice. I'm huge...

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Helpful?
Thank Shaunte H
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

WOW...Thank you for all the great comments and observations. We truly appreciate you sharing your experience. We are pleased to hear that you enjoyed so many of our amenities and our staff. We hope to see you back with us again soon. Thank you

Missouri
Reviewed 2 weeks ago

I'm very sad to write this review of the Renaissance St. Louis Airport Hotel. This has been our go-to hotel when we fly out of St. Louis (once or twice a year for 15-20 years). The hotel, the service, their secured parking, and airport shuttle justified paying their somewhat higher prices. Not so on our last visit in early April....

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Helpful?
Thank CarolinMO
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We do apologize for the issues during your stay. We will be addressing the service at the desk and bar with our team. As for the parking, one of our arms for our parking system was hit and damaged. Due to the type of system, if one arm is down, all are down and do...

Essex, United Kingdom
Reviewed 2 weeks ago

My husband and I stayed at the Renaissance St. Louis Airport Hotel for one night before our flight to New York. Upon arrival, I was impressed with the lobby and friendly front desk staff. I was disappointed that we did not receive one king bed room instead of two queen beds, especially given that I am a Marriott rewards member....

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Helpful?
Thank B.G._Chicago
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for your feedback. We do apologize and are embarrassed for the issues with your room. We have addressed this with our team to ensure it was a one time mistake and we correct it going forward. Thank you again and we hope to see you back with us soon.

Otter Lake, Michigan
Reviewed 3 weeks ago via mobile

I had stayed at this hotel about five years ago. This most recent stay wasn't really planned as it was related to a flight delay. Nonetheless, I could tell it had been remodeled as the bathroom was one of the most modern I have seen (aside from the Aria in Vegas). The rooms here are pretty well configured for business...

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Helpful?
Thank Jeff B
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We do agree with you. We should have known the desk was not functional and not rented the room. We will be utilizing your review as training so we do not future occurrences. Thank you again for the feedback and we hope to see you back with us soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more   less 

Additional Information about Renaissance St. Louis Airport Hotel

Address: 9801 Natural Bridge Rd, Berkeley, Saint Louis, MO 63134-3307
Region: United States > Missouri > Saint Louis > Berkeley
Price Range: $133 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance St. Louis Airport Hotel 3.5*
Number of rooms: 374
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Also Known As:
Renaissance Saint Louis
Saint Louis Renaissance
Renaissance St. Louis Airport Hotel Saint Louis, MO
Hotel Style:
#5 Business Hotel in Berkeley
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance St. Louis Airport Hotel staff and other travellers.
12 questions
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Los Angeles, California
Edgewater, Colorado
over a year ago
1 month ago
11 months ago

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Questions? Get answers from Renaissance St. Louis Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have Marriott status, you'll get a nice room on the concierge level.”
johnhP6712LF, 22 Apr 2017 | Read review
“ask for the front view its really nice in the morning”
piscian75, 9 Mar 2017 | Read review
“ask for and demand good pillows.”
Travelino, 25 Feb 2017 | Read review
“South side”
scot4ford, 22 Jan 2017 | Read review
“I only attended the conference center”
335vikkif, 29 Dec 2016 | Read review
5 of 5